I purchased a refurbished Zune HD from Newegg six or seven months ago. It's been working fine until just today, where when I plug it into my computer it tells me it's an unknown USB device and isn't recognized by the Zune software or my computer.
I go Googling for solutions and download a Microsoft-released fix for this... that doesn't fix it. I try uninstalling and reinstalling the software, that doesn't work either.
Then I find out that there's ways to reboot and reformat your Zune, so I try rebooting it and connecting it... doesn't work. Okay, so I decide to go all-in and do the reformat... after all, I've got all my stuff on my computer anyway, it's just a matter of copying it back over, right?Except
, setting the Zune to reformat makes it say "plug the Zune into your computer" and then it says "Start the Zune software on your PC and restore your Zune" and the computer is still refusing to recognize the Zune as anything
but an Unknown Device. I've tried to uninstall the drivers manually but that just removes it from the list, and updating list of devices just brings it back as Unknown Device and trying to manually select where the Zune drivers are on the computer just gives me the message that the "drivers are already up to date" the drivers being Unknown Drivers.
So now I've got a Zune that my computer won't recognize and I can't use. Somebody please tell me they've dealt with this before and know how to fix it, because the first few pages of Google are not helping.