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[Solved] IE11 Flash Failure on Windows 10

StollsStolls Brave Corporate LogoChicago, ILRegistered User regular
Hey folks, doing tech support for my parents on a refurbished HP desktop, running Windows 10. Overnight, flash suddenly stopped working with IE, and all the obvious solutions (compatibility view, enabling the add-on, reinstalling flash, etc.) haven't helped. When navigating to a page with a flash object, the page starts to load but eventually fails, and the browser tries to reload the page endlessly. IE itself still technically works - sites that don't use flash load fine, and other tabs continue to function even while the affected pages are "loading" - and of course other browsers don't seem to have this issue, but hours of poking around and trying Google suggestions have been fruitless. Frankly, I'm stumped.

Normally I'd just have them use another browser, but my concern is a bunch of event log errors popped up as well, coinciding with the start of this problem. Most have the IDs 10016 and 7031; Software Protection service errors specifically line up with the timestamps for attempting to navigate to a flash site. Virus scans turned up negative, SFC /scannow found no errors, and so far as I can tell nothing out of the ordinary happened overnight. Even Adobe's own flash help page fails to load, presumably because of the same problem. My best guess is some obscure setting, registry hiccup, or flash itself got screwed up somehow, and I'm not sure what else to try. There's always a repair installation, though that seems like overkill considering W10 itself seems to be working fine.

Anybody else ever come across something like this?

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Posts

  • SiliconStewSiliconStew Registered User regular
    edited May 2016
    These are the steps I use for corrupted Flash Player installs (on Windows 7 at least)

    Go to Programs and Features and uninstall Flash.
    Go to C:\Windows\System32\Macromed and delete the Flash folder.
    Go to C:\Users\<your account>\AppData\Local\Macromedia and delete the Flash Player folder.
    Go to C:\Users\<your account>\AppData\Roaming\Macromedia and delete the Flash Player folder.
    Reinstall Flash.

    You'll need to turn on "View hidden files" in your folder options to see the AppData folder.

    SiliconStew on
    Just remember that half the people you meet are below average intelligence.
  • StollsStolls Brave Corporate Logo Chicago, ILRegistered User regular
    edited May 2016
    Nice, that worked like a charm. Flash reinstalled and everything is back to normal. Thanks a bunch for the help! :)

    Stolls on
    kstolls on Twitch, streaming weekends at 9pm CST!
    Now playing: Teardown and Baldur's Gate 3 (co-op)
    Sunday Spotlight: Horror Tales: The Wine
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