Hi everybody. I recently moved and got a new router/modem. I still have Xfinity for my internet provider which was the provider I was using at my last residence. After the moved I fired up my Xbox One and had to do a system update as I had not had time to use it for a few weeks (what with the packing and the moving and the whatnots.) Eventually I got around to trying to use the Netflix app but no dice. It will not start. I get the error NW-2-5 every time. Some mumbo jumbo about it not being able to connect or something. Well, here's the thing. Everything else is working just fine. HBO Now. Fine. Youtube. Fine. Amazon Video. Fine. Multiplayer. Fine. Xbox One Store...well, you get the idea. Believe me when I say that I have tried every possible remedy short of nuking my Xbox Drive and starting from scratch. Netflix just will not start. Oh, one other thing. Netflix works just fine on all of our other devices. I have been in contact with everyone except Microsoft because I do not have hours spare in my day to be on customer service calls and just haven't had time. Judging by the response I got from Xfinity and Netflix I'm not holding my breath that they would be of help anyway.
My question to you is: Does anybody have any idea how I can get Netflix working on my Xbox One again without formatting the drive?