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Raindrop/ [JOB] talk/ Typin' up reports in the hotbox
I Zimbra
Worst song, played on ugliest guitarRegistered User regular
Worst song, played on ugliest guitarRegistered User regular
https://www.youtube.com/watch?v=uXPGFqWU6xUWarning: Video has NSFW language but is amazing.
We all gotta work, doesn't mean we have to like it. Talk about it here.
+9
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Posts
A: T'work.
Thank you. I'll be here until that security guard there makes it to the stage.
i have a weekend now so i am basically going to lay in bed and vegetate
payday is next friday and i need it like a desert needs the rain
The pause in this GIF is very well timed.
this meant I couldn't pick it up last weekend so I skipped a couple days to make the last few I had last
as a result I feel shitty today
work is fine though
:bro:
a good plan.
I just wish more people would remember that there is a literal human being on the other end of the phone
and if they say they can't do X that they really do mean it because they are one of the lowest people on the great bureaucracy pyramid.
Are you new to phone customer service or have you been doing it for a while? The stress of dealing with phone support is pretty high, especially the first couple of years. 8 hours in one day of having people scream at you is stressful. 10 hours in one day is madness inducing. 12 hours is, uh.... I hope at least you're either getting double time or only have to work 3 days a week to get paid for 40 hours.
People wonder why phone support often don't appear to give a shit about anything they're saying: The reason is, to survive the job you have to be able to internalize a certain proportion of not giving a shit. Otherwise, people screaming at you feels personal and your lack of power to actually fix people's problems is maddening.
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
I forgot to take mine this morning. I know missing once dose shouldn't cause any issues but when you take medication for anxiety and then realize you forgot to take it... That makes you anxious.
I went home on lunch and took it.
When I started, I would have a physical reaction to bad calls: my entire body would begin shivering, and it would last basically to the end of my shift. At one point my job was entirely calling people to give them bad news, and I used to dread every call.
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
I'm not too proud to admit that I thought of it like a week ago and have been watching like a hawk for the job thread to get closed so I could use it.
every stat is minutely tracked (your bathroom breaks, lunch/smoke breaks, average call time, after call work, hold time, transfer %, product present %, business promotion %, first call resolution, customer satisfaction surveys)
sat at my desk dreading the next beep hoping it will be a reasonable person with a reasonable query and not an idiot with an axe to grind is kind of really stressful
ps this may be old but its still very accurate
I burned out of call center work after 6 months. I did cell phone support in 2001 when they were taking off but people didn't really understand them so I'd get screamed at a couple of times a day by somebody who went 1000 minutes over and didn't understand why they had to pay for it. Not much I could do except shrug my shoulders and tell them to read their contract.
God I hated that job.
I'm not too proud to admit that I had to Google it and still don't understand why it's funny.
I ended up getting an "exceeds expectations" - and management felt super bad about it - so they were able to do all the legwork to justify raising my pay level so I just got a promotion and a 5% raise
Island Name: Felinefine
Yeah the metrics are really the worst part of the psychological torture. To not even be able to get up and take a poop without someone watching you to make sure your poop doesn't take too long is in itself, maddening. I forget about that part at my current job because I can get up and go do something without being too tied to my desk, and no one really tracks how long I'm in the bathroom.
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
We went to IT meetings and events. If we told or manager a user (usually a doctor) was rude, he'd go to their manager and back us up.
I actually really miss working on the helpdesk. I got a huge amount of job satisfaction of directly helping people do their jobs. It played really well my strengths.
Unfortunately it doesn't exist anymore. It got moved to another state to join the national team. Now they're basically any other helpdesk that can just reset passwords and (barely) follow a KB article.
no, I won't
because I have no fucking clue what you're talking about.
Do you work with a Markov bot?
1) My field tech friend says that when he took the pole climbing test he had to freehand up the pole (that is, with the shoe spikes, but without the belt). Once you get to the top, you put the belt on you and the pole, do some work up top, and use the belt on the way down. This may or may not be the same test I would have to take, considering it's two different companies. I haven't seen other telecoms require freehanding. I'm realllly gonna need to practice on that climbing wall.
2) The IRS emailed to let me know of a vacancy notice on a position I had applied for back in December. I'm qualified but may or may not get a call back after this. Would be pretty cool if I got a callback!
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
Egyptian-French dude who currently works in japan, so I'm not gonna get snarky about his english. Well, no, I definitely will, but then I'll feel guilty.
but the "bleu" he refers to was
Artistic themes? ... what? What do you want from me, interpretive dance?
...
... shit I just remembered I wrote a whole grant proposal based around a robot doing interpretive dance with a human. I wonder if I can resurrect it?
Look it's important your robot is well rounded and not just technically skilled or they'll never get into a good finishing school
But fuck you — no, fuck y'all, that's as blunt as it gets"
- Kendrick Lamar, "The Blacker the Berry"
the last one I worked at was actually what motivated me to go back to school, leading directly to my current job
man did I fucking hate that last call center. So demoralizing.
Everybody who would do that actual work left 8 minutes ago while those making the decision if are still in a fucking meeting discussing if maybe they should do it.
Really blows my mind that they can whiff so hard when the deadline is so very obvious.
I feel bad for the dude, that's a shitty situation to get stuck on you. I did tell him that next time they need someone to stay past our normal closing time I totally will, though.
"You were programmed for country music. So...no."
I was so sure on several of those questions.
I save this image as an exact "how not to do this".