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[SysAdmin] More like unItanium.

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Posts

  • ThawmusThawmus Registered User regular
    Feral wrote: »
    Thawmus wrote: »
    Feral wrote: »
    Thawmus wrote: »
    ArcSyn wrote: »
    Anyone use Brother? We're HP/Xerox right now, but I've heard some good things about them but outside of my own personal printer at home, not any experience with their laser devices.

    We have lots of Brother printers. They are good if you don't mind a cheap printer that you plan on replacing in 3 years. We eventually decided we did mind, and are currently switching to HP.

    The Brother's we have print quickly and the drivers work well, but keep in mind I run a Linux shop.

    Yeah, I second this. All printer suck, but Brothers suck least.

    HP is still okay.

    I mean, you still want to avoid the usual pitfalls:

    Never buy inkjets. Laser only.

    Never use a printer's built in wifi. Wired Ethernet only. If it absolutely positively needs to be wireless, use an Ethernet-wifi bridge.

    Never buy multifunction machines. Printers should print, nothing more. (Obvs this doesn't apply to big copiers.)

    But in these parameters then a Brother HL or an HP LaserJet M6xx work fine.

    I dunno, we have Brother MFC's that we use strictly as printers, and I occasionally use as a scanner/copier, and I've found them to be more reliable than the printers. The 7860, in particular. I have about 5 of those still in service, and they've been in service for 5+ years.

    Scanning on those... Do they deliver the scan via email or drop it on a network folder...

    ...or do you have to have scanning software installed on your workstations?

    If they do plain old scan to email or scan to network folder then I can see that. It's usually the workstation software that's shitty.

    I scan from my workstation. I've been using gscan2pdf for a few years now. The developer is super easy to get a hold of and is very responsive to issues.

    Another one I like is VueScan, except when I don't.

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    Twitch: Thawmus83
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    Feral
  • SeidkonaSeidkona Had an upgrade Registered User regular
    edited October 2017
    I have a hard time believing this project is really so urgent when no one else is taking it seriously.

    Also it's really hard not to feel like I am getting the shaft for losing a good portion of my weekend and a lot of week day sleep.

    Update: be up at 8 am for a test of this. 12 o'clock. Still no test.

    Grrrrrr.

    Seidkona on
    Mostly just huntin' monsters.
    XBL:Phenyhelm - 3DS:Phenyhelm
    Feral
  • wunderbarwunderbar What Have I Done? Registered User regular
    I have to work all 5 days this week. Because of reasons I haven't worked a 5 day work week the last 5 weeks. I know I probably won't get much sympathy in this thread, but this week is going to suuuuck.

    In fact, I kind of feel like

    920x920.jpg

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
    SeidkonaThawmusCogMugsleyShadowfire
  • NosfNosf Registered User regular
    edited October 2017
    IT manager quit. Found out via other employees that they're not going to replace them, immediately at least or at all most likely. I'm sure i'll be compensated for the extra workload. HAHAHAHA! j/k TIME TO UPDATE THAT RESUME!

    Nosf on
    Darkewolfe
  • bowenbowen How you doin'? Registered User regular
    It's so weird when companies just kind of like... let a position go away when someone quits.

    They did that with the billing manager here then realized that the remaining employees couldn't just "pick up her slack" and had to offload it to another company that charges a percentage. There's no way that's cheaper than having in house. Outsourcing is never cheaper. Offshoring is hardly ever cheaper, and they make fractional of what is paid in the US.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
    FeralDonovan Puppyfucker
  • wunderbarwunderbar What Have I Done? Registered User regular
    Yea, I don't know. I mean, there are some positions that can absolutely be done without in a lot of places, especially bigger small companies. But they're almost always lower level positions. To just say "yea we don't actually need this manager job?" lolwut

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
    bowenFeral
  • RandomHajileRandomHajile Not actually a Snatcher The New KremlinRegistered User regular
    We've gone from a peak of right around 900 to 650 through "attrition" over the past 4 or 5 years, and it's scary because they're not willing to replace anyone when they leave. Like, yeah, that's fine in the generic labor crews, but if we lose one more person in IT we'll sink. The thing that sucks about IT is that every single initiative that makes another department more efficient has a technological component that is a burden on us.

  • ThawmusThawmus Registered User regular
    Nosf wrote: »
    IT manager quit. Found out via other employees that they're not going to replace them, immediately at least or at all most likely. I'm sure i'll be compensated for the extra workload. HAHAHAHA! j/k TIME TO UPDATE THAT RESUME!

    I've seen this happen three times in my career, and I should have left all three times, so I think you're on the right track.
    wunderbar wrote: »
    Yea, I don't know. I mean, there are some positions that can absolutely be done without in a lot of places, especially bigger small companies. But they're almost always lower level positions. To just say "yea we don't actually need this manager job?" lolwut

    Like I said, I've seen it three times now. It's a small company thing. Lots of dissolving this job here and handing the responsibilities......around.....haphazardly...and just hoping things will keep functioning regardless. Metaphorically taking their job duties and tossing them in the air in the center of the office and hoping people will snatch up the few pieces here and there, and throw away anything that doesn't get grabbed.

    I currently have no manager, and the guys in my old department supposedly have me for a manager, but I'm still technically not their manager at all. Just a fuckton of dysfunction and misery abounds!

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    SeidkonaDarkewolfe
  • bowenbowen How you doin'? Registered User regular
    wunderbar wrote: »
    Yea, I don't know. I mean, there are some positions that can absolutely be done without in a lot of places, especially bigger small companies. But they're almost always lower level positions. To just say "yea we don't actually need this manager job?" lolwut

    The worst is, if you let a manager position lapse like that, introducing a new manager is going to be near impossible because everyone has routines and is set in their ways and the new manager won't be able to pick up on that from the previous one.

    So you're going to probably gimp the department until they figure out how to work together, if they even can, because most managers are headstrong and set in their ways and usually they just quit instead.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • ThawmusThawmus Registered User regular
    bowen wrote: »
    wunderbar wrote: »
    Yea, I don't know. I mean, there are some positions that can absolutely be done without in a lot of places, especially bigger small companies. But they're almost always lower level positions. To just say "yea we don't actually need this manager job?" lolwut

    The worst is, if you let a manager position lapse like that, introducing a new manager is going to be near impossible because everyone has routines and is set in their ways and the new manager won't be able to pick up on that from the previous one.

    So you're going to probably gimp the department until they figure out how to work together, if they even can, because most managers are headstrong and set in their ways and usually they just quit instead.

    Which is why some people do the "smart thing" and promote one of the lower level guys who has no management skills, instead.

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    bowenSeidkona
  • bowenbowen How you doin'? Registered User regular
    edited October 2017
    That is definitely better than just letting the position be vacant and then realizing "holy shit they were actually important"

    It's been half a year and they're still limping along here because the billing company wants to just write shit off if it becomes too difficult to collect, you know, because they did a cost benefit analysis of it and realized getting 5% on a small claim wasn't worth it to them.

    So our billing department reabsorbed that because that adds up super quick to us. They just recovered 10k from last month's right write offs from insurance companies.

    Ain't nobody going to spend 15+ hours trying to get $500 back... but $10,000 is a different beast.

    I tried to get the management to realize that and they just didn't understand that.

    bowen on
    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
    Infidel
  • CogCog Registered User regular
    Citrix + Fiserv + Scanners = jesus fuck just fucking end me

    InfidelThawmusFeral
  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    geth, roll 3d10

    3d10 12 [3d10=6, 1, 5]

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
    bowenFeldornThawmusDonovan Puppyfucker
  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    mmm ya'll know I got them crank chunky snakes

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
    bowenFeldorn
  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    you know, I thought this was chat... but I'm leaving it

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
    CogbowenSeidkonaThawmusShadowfireFeral
  • CogCog Registered User regular
    What blows my mind on Fiserv is there's NO help but Fiserv's help. There's a subreddit with like five 1 year old posts, and that's it. You don't find shit on stack exchange, there's no independent knowledgebase or forums or message boards... There's fucking nothing. If you need to know how to do something in Fiserv, you ask Fiserv or you go fuck yourself.

    ThawmusFeral
  • CogCog Registered User regular
    geth, roll 3d10

    3d10 16 [3d10=7, 3, 6]

  • NosfNosf Registered User regular
    Who needs an IT manager, it's not like any modern org runs on or is reliant on IT infrastructure!

  • CogCog Registered User regular
    brb, gonna go squeeze out some wet rings and calm down.

    bowenAioua
  • CogCog Registered User regular
    I think 'rippin chunky mayo' is probably my favorite.

    bowen
  • wunderbarwunderbar What Have I Done? Registered User regular
    Cog wrote: »
    I think 'rippin chunky mayo' is probably my favorite.

    also the name of my indie rock band.

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
  • CogCog Registered User regular
    Squeezing out wet rings sounds like something you should probably do in the bathroom.

    wunderbarDarkewolfeDonovan Puppyfucker
  • CogCog Registered User regular
    edited October 2017
    Monday client is a bank. Go up front to install some bank shit for a hardware token on one of the thin clients. Workstation is just sitting there, signed in, unlocked, logged in to the teller application. I ask where the teller is cause I want her to save anything she needs so I can log her off. She's at lunch. I mention to the teller supervisor that this is probably not ok and she should ask the tellers to lock their computers when they leave.

    "But we never lock our computers."

    Yeah, but.... you're a bank.

    "But if I need to go up and help out on the teller line while someone's at lunch, I cant use their workstation if it's locked. The way we do it is I just walk up and use their workstation cause it's already signed in."

    None of these words are making things better you work in a fucking bank.

    Cog on
    DarkewolfebowenThawmusa5ehrenMugsleyRandomHajileArcSynShadowfireFeralMvrckDonovan Puppyfucker
  • wunderbarwunderbar What Have I Done? Registered User regular
    yea..... I wouldn't be wanting to use that bank anymore if I was a customer of it.

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
  • DarkewolfeDarkewolfe Registered User regular
    Cog wrote: »
    Monday client is a bank. Go up front to install some bank shit for a hardware token on one of the thin clients. Workstation is just sitting there, signed in, unlocked, logged in to the teller application. I ask where the teller is cause I want her to save anything she needs so I can log her off. She's at lunch. I mention to the teller supervisor that this is probably not ok and she should ask the tellers to lock their computers when they leave.

    "But we never lock our computers."

    Yeah, but.... you're a bank.

    "But if I need to go up and help out on the teller line while someone's at lunch, I cant use their workstation if it's locked. The way we do it is I just walk up and use their workstation cause it's already signed in."

    None of these words are making things better you work in a fucking bank.

    The trick with banks is the same assholes that are bulk real estate moguls in a random county will also be able to open and run a bank. So while some are run capably, quite a few are about as shady as a random car insurance franchise. A huge chunk of the FDIC's job time is spent just trying to keep these things from collapsing the national economy.

    What is this I don't even.
    CogDonovan Puppyfucker
  • CogCog Registered User regular
    Its things like this that unfairly give IT a bad reputation. I could tell that lady was irritated and impatient with me and couldn't understand why I was so alarmed and unhappy about their arrangement. I was just trying to fuck up the way things had always been there. They've always worked fine, why can't I just leave it be?

    God if people had to like... LOCK their workstation or (heaven forbid!) log off when they left for lunch, do you know what an inconvenience that would be?? Customers might have to stand in line for a few extra moments! It would add tens of seconds to my day! Why can't you just understand that we have a system here and it works fine for us and be-damned your "compliance" and "accountability" and "security".

    DarkewolfeFeral
  • CogCog Registered User regular
    I mean, when my argument of "Anyone could walk up and use that computer at any time" is met with the counter argument of "well yeah that's so anyone can walk up and use that computer at any time".... the fuck am I supposed to say?

    Darkewolfe
  • chamberlainchamberlain Registered User regular
    "Please sign this release form"

    I AM A DUMBASS AND MY COMPANY IS RUN IN AN ASS BACKWARDS MANNER.

    "Thank you."

    DarkewolfeSeidkonaBolthornFeralMvrck
  • bowenbowen How you doin'? Registered User regular
    One of the banks around here gets around that whole "waiting to login" thing by using the guest username and just letting the software handle credentialing. Basically their workstations are all thin clients to this software.

    It works well enough, not sure how compliant that is.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • hippofanthippofant ティンク Registered User regular
    I'd immediately get into line to close my account.

  • ThawmusThawmus Registered User regular
    When I worked at a bank, we had federal IT auditors every 1.5 years that we had to appease, and by that token, were able to ramrod a lot of security practices down upper management's throats, and therefore, the users.

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    Feral
  • MugsleyMugsley Registered User regular
    I'm assuming this is a local/regional bank? In this case, I think it would warrant some sort of anonymous call to banking regulators (or non-anonymous because fuck them).

    AegisFeralDonovan Puppyfucker
  • CogCog Registered User regular
    Mugsley wrote: »
    I'm assuming this is a local/regional bank? In this case, I think it would warrant some sort of anonymous call to banking regulators (or non-anonymous because fuck them).

    It's local, small town, like 3 branches.

    I just stirred some shit with this "policy" with the bank controller, my contact here. We looked up their handbook policies. Their policy about what to do when you walk away from your computer is dated and dumb and not helping. But, they're going to re-write it and try to put a stop to this bullshit.

    I'll probably put in a super-draconian screen lock timer, too.

    You get one god damned minute. Be grateful.

    AiouaRandomHajilebowenThawmuswunderbarShadowfireAegisFeralMvrck
  • DarkewolfeDarkewolfe Registered User regular
    Throw a "two weeks without being logged into and the machine locks itself off the network" policy just for secret fun.

    What is this I don't even.
    bowenThawmusShadowfireFeralDonovan Puppyfucker
  • SiliconStewSiliconStew Registered User regular
    Doesn't matter what their handbook says, non-locking workstations is a PCI violation.

    Just remember that half the people you meet are below average intelligence.
    FeldornApothe0sisDonovan Puppyfucker
  • That_GuyThat_Guy I don't wanna be that guy Registered User regular
    At least I have the old HIPAA card to fall back on with most of my clients. I get to tell them to lock their computers when they walk away and implement short auto-lock timeouts. If anyone complains about it I just hide behind compliance guidelines and tell them that the practice would get fined thousands of dollars a day if it were discovered they didn't do that. Someone tried to go over my head to the practice manager to complain about it. They were not happy to have been shut down so quickly.

    steam_sig.png
  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    this is why you see places have a bunch of teller/cashier/customer service stations but never fill them all
    users get assigned to some station and only ever use that station
    no having people jump onto random computers they just go use their computer

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
  • bowenbowen How you doin'? Registered User regular
    That_Guy wrote: »
    At least I have the old HIPAA card to fall back on with most of my clients. I get to tell them to lock their computers when they walk away and implement short auto-lock timeouts. If anyone complains about it I just hide behind compliance guidelines and tell them that the practice would get fined thousands of dollars a day if it were discovered they didn't do that. Someone tried to go over my head to the practice manager to complain about it. They were not happy to have been shut down so quickly.

    I think there's no set guidelines, just that we have some specific timeout in re: HITECH/HIPAA. They recommend 15 minutes at the most last I knew.

    not a doctor, not a lawyer, examples I use may not be fully researched so don't take out of context plz, don't @ me
  • MugsleyMugsley Registered User regular
    Cog wrote: »
    Mugsley wrote: »
    I'm assuming this is a local/regional bank? In this case, I think it would warrant some sort of anonymous call to banking regulators (or non-anonymous because fuck them).

    It's local, small town, like 3 branches.

    I just stirred some shit with this "policy" with the bank controller, my contact here. We looked up their handbook policies. Their policy about what to do when you walk away from your computer is dated and dumb and not helping. But, they're going to re-write it and try to put a stop to this bullshit.

    I'll probably put in a super-draconian screen lock timer, too.

    You get one god damned minute. Be grateful.

    So, basically, the Ruby Tuesday's that the tellers go to for lunch has a more robust computer security policy than the bank at which they work.

    CogMvrck
  • LD50LD50 Registered User regular
    I think I've mentioned it here before, but when I went and opened up a new bank account last year, they signed me up for online banking automatically and told me "your first and last name is your username, the password is NAMEOFBANK1" and I was like... uh... lemme get on my phone and change that right fucking now because woah that is a bad idea.

    Feral
This discussion has been closed.