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All games slowing down on new laptop

Magic PinkMagic Pink Tur-Boner-FedRegistered User regular
I got a new laptop and I can play almost any game on it I play on my big desktop at equal video settings but I'm suddenly getting a weird issue that, no matter what game I play, the thing slows down to a weird stuttering about every 2-3 minutes. I've updated everything but it's still happening. Any ideas? Should I post my dxdiag?

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    wunderbarwunderbar What Have I Done? Registered User regular
    What are the specs of the laptop? Without any other context I'd guess that the CPU and/or GPU are throttling down because of thermal issues (heat)

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
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    Magic PinkMagic Pink Tur-Boner-Fed Registered User regular
    edited December 2017
    I don't know what you mean by specs. Here's my dxdiag, that should list everything it has I think.

    System Information
    Time of this report: 12/30/2017, 18:42:15

    Operating System: Windows 10 Pro 64-bit (10.0, Build 16299) (16299.rs3_release.170928-1534)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: Precision 7520
    BIOS: 1.7.1
    Processor: Intel(R) Core(TM) i7-7820HQ CPU @ 2.90GHz (8 CPUs), ~2.9GHz
    Memory: 16384MB RAM
    Available OS Memory: 16234MB RAM
    Page File: 3531MB used, 15646MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Supported
    DxDiag Version: 10.00.16299.0015 64bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: Intel(R) HD Graphics 630
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_8086&DEV_591B&SUBSYS_07B01028&REV_04
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 8244 MB
    Dedicated Memory: 128 MB
    Shared Memory: 8116 MB
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.554211,0.322766), Green(0.327648,0.582531), Blue(0.163586,0.134289), White Point(0.313977,0.329602)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: unknown
    Monitor Id: CMN15D5
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: Internal
    Monitor Advanced Color Capabilities: None
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki124456.inf_amd64_a8247e1cbd37c424\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124456.inf_amd64_a8247e1cbd37c424\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124456.inf_amd64_a8247e1cbd37c424\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki124456.inf_amd64_a8247e1cbd37c424\igd12umd64.dll
    Driver File Version: 22.20.0016.4799 (English)
    Driver Version: 22.20.16.4799
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.2
    Graphics Preemption: Triangle
    Compute Preemption: Thread
    Miracast: Supported
    Hybrid Graphics GPU: Integrated
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 9/13/2017 6:00:00 PM, 60397080 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B78E66-1A5B-11CF-2761-A027BFC2DB35}
    Vendor ID: 0x8086
    Device ID: 0x591B
    SubSys ID: 0x07B01028
    Revision ID: 0x0004
    Driver Strong Name: oem3.inf:5f63e53499417f2d:iKBLD_w10_DS:22.20.16.4799:pci\ven_8086&dev_591b&subsys_07b01028
    Rank Of Driver: 00D10001
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
    Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
    D3D9 Overlay: Supported
    DXVA-HD: Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

    Card name: NVIDIA Quadro M2200
    Manufacturer: NVIDIA
    Chip type: Quadro M2200
    DAC type: Integrated RAMDAC
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_10DE&DEV_1436&SUBSYS_07B01028&REV_A1
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 12179 MB
    Dedicated Memory: 4062 MB
    Shared Memory: 8116 MB
    Current Mode: Unknown
    HDR Support: Unknown
    Display Topology: Unknown
    Display Color Space: Unknown
    Color Primaries: Unknown
    Display Luminance: Unknown
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d7a8661bc29bbf05\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d7a8661bc29bbf05\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d7a8661bc29bbf05\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdm.inf_amd64_d7a8661bc29bbf05\nvldumdx.dll
    Driver File Version: 22.21.0013.8216 (English)
    Driver Version: 22.21.13.8216
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.2
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 5/8/2017 6:00:00 PM, 901888 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: Unknown
    Vendor ID: 0x10DE
    Device ID: 0x1436
    SubSys ID: 0x07B01028
    Revision ID: 0x00A1
    Driver Strong Name: oem30.inf:0f066de314ff36f7:Section248:22.21.13.8216:pci\ven_10de&dev_1436&subsys_07b01028
    Rank Of Driver: 00D10001
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
    Deinterlace Caps: n/a
    D3D9 Overlay: Unknown
    DXVA-HD: Unknown
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 0
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported


    Magic Pink on
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    SynthesisSynthesis Honda Today! Registered User regular
    One obvious thing is that it could be downclocking the GPU/CPU due to temperature. This is more likely if the issue appears to go away after letting the laptop sit idle for a time. Does the issue seem to appear when a specific part of it is very hot (probably where said parts are)?

  • Options
    Magic PinkMagic Pink Tur-Boner-Fed Registered User regular
    edited December 2017
    Synthesis wrote: »
    One obvious thing is that it could be downclocking the GPU/CPU due to temperature. This is more likely if the issue appears to go away after letting the laptop sit idle for a time. Does the issue seem to appear when a specific part of it is very hot (probably where said parts are)?

    Nope, it starts right away all the time on all games. Maybe it's just instantly overheating? Can I get an add on fan or something for it?

    Magic Pink on
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    SynthesisSynthesis Honda Today! Registered User regular
    Magic Pink wrote: »
    Synthesis wrote: »
    One obvious thing is that it could be downclocking the GPU/CPU due to temperature. This is more likely if the issue appears to go away after letting the laptop sit idle for a time. Does the issue seem to appear when a specific part of it is very hot (probably where said parts are)?

    Nope, it starts right away all the time on all games. Maybe it's just instantly overheating? Can I get an add on fan or something for it?

    Well, it doesn't exclude the heat possibility--especially if your fans are running overtime and cool it down very quickly between games. But it could be something else. You could try getting one of those USB-powered fan sets you put underneath a laptop, but those are only so effective (they're mostly to keep your actual lap from getting cooked).

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    LD50LD50 Registered User regular
    If it's take-apart-able you might want to open it up and see what the dust situation looks like.

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    GnomeTankGnomeTank What the what? Portland, OregonRegistered User regular
    edited December 2017
    Grab this: https://www.cpuid.com/softwares/hwmonitor.html

    That will show you all your temps, CPU, GPU, etc. When running a game get a snap shot of your temps.

    (Normally I would recommend Open Hardware Monitor but it hasn't had a release in like 4 months and is way out of date).

    Also, go in to the Nvida Control Panel (Right click your desktop) -> Manage 3D Settings

    At the top of the Global Settings should be a drop down something like prefered GPU. Make sure that says Dedicated Graphics and not Integrated Graphics or Automatic. Nvidia's detection of when to use the dedicated is sometimes shit and it will just kick over to the integrated for no reason. Happened on my 970M laptop for a while until I changed that setting.

    In the Global Settings themselves scroll down and find "Power management mode" and set that to Prefer maximum performance as well. You will have to game plugged in because this will eat your battery, but generally with a gaming laptop that's a reality anyway.

    And the final thing, make sure you're on the latest drivers. Go grab the latest driver package from http://www.nvidia.com/download/driverResults.aspx/126585/en-us (seems you did this, I should read better)

    GnomeTank on
    Sagroth wrote: »
    Oh c'mon FyreWulff, no one's gonna pay to visit Uranus.
    Steam: Brainling, XBL / PSN: GnomeTank, NintendoID: Brainling, FF14: Zillius Rosh SFV: Brainling
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    SynthesisSynthesis Honda Today! Registered User regular
    LD50 wrote: »
    If it's take-apart-able you might want to open it up and see what the dust situation looks like.

    You may be lucky enough that all it takes is a good burst with compressed air in the primary vent to remedy the problem (though that's a temporary solution of course). This is more at home with older laptops, your Dell Inspirons, etc., that ran very hot (with high-end CPUs and mobile discreet graphics) rather than the more efficient Ultrabooks. But on the bright side, it's very cheap (next to taking it apart). My old Inspiron stopped downclocking itself after I just blew very hard into the vent (not something I'd recommend necessarily).

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    LD50LD50 Registered User regular
    Synthesis wrote: »
    LD50 wrote: »
    If it's take-apart-able you might want to open it up and see what the dust situation looks like.

    You may be lucky enough that all it takes is a good burst with compressed air in the primary vent to remedy the problem (though that's a temporary solution of course). This is more at home with older laptops, your Dell Inspirons, etc., that ran very hot (with high-end CPUs and mobile discreet graphics) rather than the more efficient Ultrabooks. But on the bright side, it's very cheap (next to taking it apart). My old Inspiron stopped downclocking itself after I just blew very hard into the vent (not something I'd recommend necessarily).

    If you can take it apart to clean it you should though. You can make things worse in the long run by backing dust up in the veins of the heat exchanger rather than actually getting the dust out of the system. If you can't access the fans easily though, blowing air into the vents is probably better than nothing.

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    Bendery It Like BeckhamBendery It Like Beckham Hopeless Registered User regular
    Check what GPU your games are using, windows sucks with switchable graphics. If you are using the CPU to render newer games it's gonna make a ton of heat and also suck at it. You can generally see this in the games graphics settings menu. The Nvidia control panel also has settings that can help you manage this per program.

    Side note, Quadros are good work station cards but not necessarily good gaming cards so this can be an issue.

    https://www.quora.com/What-is-the-difference-between-Nvidia-Quadro-and-Geforce-How-each-of-them-perform-on-CAD-and-Gaming

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    wunderbarwunderbar What Have I Done? Registered User regular
    That paticular quadro card is the lowest end one in that series. It's not really designed as a gaming card. IT looks to be about similar in benchmarking scores as a GTX 960M, but that's just synthetic benchmarks. It's also slower than a desktop card like the Radeon 7970, which is a was released at the end of 2011. This is not a card for gaming.

    You could probably run games at 1080p on Medium-low settings, but if you're trying to run them on high it's definitely not going to run them well.

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
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