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[Sysadmin] whew! Good thing that old tape drive from the 90's still works!

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Posts

  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    edited April 11
    I've worked places where the desktop/helpdesk to user ratio was like 4-500 and it worked out fine.

    But that included stuff like fully staffed departments of dedicated sysadmins and network engineers, a guy whose sole job was managing inventory, and departments of users on zeroclients with virtual desktops.

    But managers be like "I heard this one company had a 400:1 ratio so clearly my three employees
    who run all of IT are just lazy"

    Aioua on
    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
    ThawmusThegreatcowEntaruTL DR
  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    TL DR wrote: »
    TL DR wrote: »
    Going for an interview tomorrow at a place where it would be me, a helpdesk guy, and the IT director, managing a 450-user network.

    Huge potential to do cool projects, looks like a ~20% raise, but also huge potential to be a nightmare.

    Lmao, yeah, nah. Good money, but upping my commute by 10 minutes to sit in a dirty, windowless IT room is not the move I was looking for.

    Plus that ratio of support to end user does not sound manageable by any stretch of the imagination. My previous place was supporting about 250 users and even at our "highest" where it was 4 of us and our boss, we struggled to keep up between day to day ticket handling, projects, telephony, random disasters etc. Then the company kept cutting staff, and even continued to cut after I quit last year for health reasons due to the unbearable stress. (Yay Blood Pressure meds at 30!)

    They're now down to 1 help desk guy who came on right as I was leaving in November, the main phone guy and some Network Engineer they hired 2 weeks ago after they shitcanned the engineer who had been around forever and actually BUILT the goddamn network. When I left our ticket queue was cracking over 1000 backlogged cases, and when I talked to the new guy a few days ago, it's now hit over 1400.

    And apparently they don't want to hire more people. Granted, maybe because we worked in a travel call center that depends on critical SLAs that the tempo was so brutal, but I can't even imagine trying to support double that with what you're describing.

    At least the # of users on their site included people who work at locations not serviced by the main office IT - their department only has responsibility for ~150 right now.

  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    They just hired a new helpdesk guy after the previous one quit after a year. The guy before him quit after 2 years, and before him, 4 years. I joked that if I stayed on 6 months, I'd be making quota under that pattern.

    The IT director laughed, but also turned pretty red.

    Le_Goat
  • ThawmusThawmus Registered User regular
    Explaining that they've had that kind of turnover, without a follow-up about what they've recognized to be problems and what they're doing to fix them?

    steam_sig.png
    TL DRDrovek
  • ThegreatcowThegreatcow Lord of All Bacons Washington State - It's Wet up here innit? Registered User regular
    edited April 11
    Aioua wrote: »
    I've worked places where the desktop/helpdesk to user ratio was like 4-500 and it worked out fine.

    But that included stuff like fully staffed departments of dedicated sysadmins and network engineers, a guy whose sole job was managing inventory, and departments of users on zeroclients with virtual desktops.

    But managers be like "I heard this one company had a 400:1 ratio so clearly my three employees
    who run all of IT are just lazy"

    Yeah I think that was the crux of our issue. We were forced to wear so many hats that we didn't have a chance to train for, nor had any solid documentation to learn from.

    At one point during last year I was doing:

    -Senior Case handler for incoming tickets
    -Main person in charge for imaging new machines for new users. (it was all done manually, we didn't have the time to set up WIM environment)
    -Main person tasked with figuring out how to deploy a WIM environment.
    -Main user in charge of employee onboarding (setting up ad accounts, install software etc)
    -Main person in charge of inventory tracking everything that we maintained in a shared excel document.
    -Assigned to try and figure out how to re-wire and re-set up the conference rooms with Telephony/Video/Computer/TV
    -Wire up 85 desks with Power, Internet, Cable Routing. Unpack all the included cabling and wire the desk harnesses
    -Oh and deal with multiple building and department moves that were all being pushed on us at the last minute that also included new hires with no proper warning/advance notice.

    I'm so glad I'm gone of that place.

    Thegreatcow on
  • wunderbarwunderbar What Have I Done? Registered User regular
    I hate computers.

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
    TL DRbowenDrovekEntaru
  • That_GuyThat_Guy I don't wanna be that guy Registered User regular
    The internet was a mistake
    -Al Gore 2016

    camo_sig.png
    ThawmusbowenEntaru
  • RandomHajileRandomHajile Not actually a Snatcher The New KremlinRegistered User regular
    We support ~700 people with a staff of 6 including our supervisor and it’s a nightmare sometimes. We’ve been heavily investing time and money into security lately, but none of us can really pick up the slack because we’re all busy with our daily stuff and yearly projects.

  • twmjrtwmjr Registered User regular
    Infidel wrote: »
    twmjr wrote: »
    Regex question related to BGP AS path filtering...

    So, ^$ (aka start, end) is the correct expression to denote a null string -- which in the case of AS Path would denote a locally originated route.

    I found a router that has this mistyped as $^ (aka end, start). I'm not 100% sure what I would expect this to do, but I wouldn't expect it to parse the same way that ^$ does...except, if I check, that's exactly what it does. Using "show ip bgp regexp ^$" and "show ip bgp regexp $^" return the exact same routes.

    So this is mostly an academic question for me, but are ^$ and $^ actually functionally identical (even though the latter doesn't really make sense)? Or is Cisco's implementation just forgivingly allowing something that doesn't really make sense? Or am I straying too far outside my expertise and missing something entirely?

    It makes sense, technically they mean "at the start/end" so:

    "Am I at the start, then am I at the end?" True for an empty string.
    "Am I at the end, then am I at the start?" True for an empty string.

    "Am I at the start, then is there a character, then am I at the end?" True for a string such as "j".
    "Am I at the end, then is there a character, then am I at the start?" Never true.

    Thanks for this!

  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    Thinking of putting in my notice at my current job before I have something else lined up. I have a year's salary saved. Is it really that much harder to get a job when you don't already have a job?

  • ThawmusThawmus Registered User regular
    TL DR wrote: »
    Thinking of putting in my notice at my current job before I have something else lined up. I have a year's salary saved. Is it really that much harder to get a job when you don't already have a job?

    Yes.

    steam_sig.png
    LD50bowenthatassemblyguyLaOswunderbarShadowfireMvrckNaphtali
  • bowenbowen How you doin'? Registered User regular
    It's like dating, people are much more interested in you when you're not single because someone has already done the hard part of vetting for them.

    Ladies.
  • ThawmusThawmus Registered User regular
    Being jobless tells an employer that either you're a quitter or a nuisance. Some will still take a chance on you, and you might run into someone who's also had problems with your current employer, but for the most part, you're damaged goods.

    We can talk about how silly and unfair that is, but that discussion wouldn't help your job prospects.

    I got an IT job when I had been fired from my previous one, and it was a fucking bitch, and I ended up getting a shitty Internet Help Desk position after leaving a Network Admin position.

    Meanwhile, I got an offer less than a year ago for a 30% raise, and most interview questions were about my current job duties.

    steam_sig.png
    RandomHajile
  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    Ughhhhh

    I just want like 2 months. I wonder if I could swing taking the bad job for slightly more money and then pulling a "it just wasn't a good fit"

  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    Really, I had lunch with a former coworker who might be able to get me a really amazing opportunity and I'm just crossing all my fingers that that pans out

    ThawmusEntaruInquisitor77Shadowfirechrishallett83Le_Goat
  • bowenbowen How you doin'? Registered User regular
    I always fudge my employment dates a bit so any gaps I do have go away.

    Ladies.
  • ThawmusThawmus Registered User regular
    I knew a guy who took a year off from work and then went to go have his dream job. But he also networked like a sales guy. He knew everyone in a 50 mile radius. And when I say that, I mean I could casually drop his name at any place of business and people would know who he was, and they all liked him. Still can, actually. He's also the guy who tried poaching me last year, and will probably try again.

    I don't know many in IT with that kind of social clout.

    steam_sig.png
  • ThawmusThawmus Registered User regular
    bowen wrote: »
    I always fudge my employment dates a bit so any gaps I do have go away.

    You could probably go your whole life without getting caught but I fucking get nailed the second I breach the speed limit so I don't take any chances.

    steam_sig.png
    Drovek
  • bowenbowen How you doin'? Registered User regular
    TL DR wrote: »
    Ughhhhh

    I just want like 2 months. I wonder if I could swing taking the bad job for slightly more money and then pulling a "it just wasn't a good fit"

    I mean for real you can do whatever you want to do. 2 months is barely a blip and you can just say you took a sabatical for family reasons or something. But you might end up getting fucked if you can't find a job.

    Ladies.
    ThegreatcowNebulousQ
  • bowenbowen How you doin'? Registered User regular
    Thawmus wrote: »
    bowen wrote: »
    I always fudge my employment dates a bit so any gaps I do have go away.

    You could probably go your whole life without getting caught but I fucking get nailed the second I breach the speed limit so I don't take any chances.

    Resume dates are one of those things we're you can just go "yeah sorry I must've misremembered the date sorry" and no one cares. The real meat and potatoes about lying on a resume is actually making shit up. That'll get you shitcanned. But if you say like "April 2008" and it was actually "February 2008" no one will care.

    Ladies.
    ThawmusTL DRThegreatcowLD50Shadowfire
  • ThawmusThawmus Registered User regular
    Personally I'm ready for retirement. I'm 35, I'm spent.

    steam_sig.png
    bowenTL DRThegreatcowLaOsThat_GuyTroymcpRandomHajileDrovekchrishallett83Myiagros
  • a5ehrena5ehren AtlantaRegistered User regular
    TL DR wrote: »
    Ughhhhh

    I just want like 2 months. I wonder if I could swing taking the bad job for slightly more money and then pulling a "it just wasn't a good fit"

    Other option is to get a job and then set the start date <n weeks> from whenever your notice ends at old job. A lot of places probably won't want to wait 10 weeks to onboard you, but you could definitely swing a month in most cases.

    ThawmusASimPersonLe_Goat
  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    a5ehren wrote: »
    TL DR wrote: »
    Ughhhhh

    I just want like 2 months. I wonder if I could swing taking the bad job for slightly more money and then pulling a "it just wasn't a good fit"

    Other option is to get a job and then set the start date <n weeks> from whenever your notice ends at old job. A lot of places probably won't want to wait 10 weeks to onboard you, but you could definitely swing a month in most cases.

    That would be fucking amazing.

  • ThegreatcowThegreatcow Lord of All Bacons Washington State - It's Wet up here innit? Registered User regular
    I would absolutely kill for a month off where I don't have to do anything but had a job waiting for me at the end of it. T_T Starting to think I need to see a therapist or something.

    TL DRThawmusShadowfire
  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    Therapy is real and strong and my friend

    ThawmusEntaruThegreatcowDrovekchrishallett83Le_Goat
  • a5ehrena5ehren AtlantaRegistered User regular
    edited April 12
    The big problem there is (at least in the US) that you better hope you don't have any health problems in that month. Unless you want to pay out the ass for COBRA.

    a5ehren on
    ThawmusFeldornTL DR
  • MadpoetMadpoet Registered User regular
    a5ehren wrote: »
    The big problem there is (at least in the US) that you better hope you don't have any health problems in that month. Unless you want to pay out the ass for COBRA.

    At least you can pay out the ass retroactively.

    ASimPerson
  • FeldornFeldorn Mediocre Registered User regular
    Thawmus wrote: »
    Personally I'm ready for retirement. I'm 35, I'm spent.

    Damn, I thought you must be in your 50s :p

    steam_sig.png
    Thawmus
  • TL DRTL DR Not at all confident in his reflexive opinions of thingsRegistered User regular
    a5ehren wrote: »
    The big problem there is (at least in the US) that you better hope you don't have any health problems in that month. Unless you want to pay out the ass for COBRA.

    UGH

  • AiouaAioua Ora Occidens Ora OptimaRegistered User regular
    COBRA is retroactive.
    You can pay for it after you need it and it gets backdated to your termination date.

    So it's fuckall expensive, but only if you actually need to claim anything.

    life's a game that you're bound to lose / like using a hammer to pound in screws
    fuck up once and you break your thumb / if you're happy at all then you're god damn dumb
    that's right we're on a fucked up cruise / God is dead but at least we have booze
    bad things happen, no one knows why / the sun burns out and everyone dies
    bowenMadpoetThawmus
  • a5ehrena5ehren AtlantaRegistered User regular
    Ah, I didn't know that. Good to know.

    Thawmus
  • bowenbowen How you doin'? Registered User regular
    90% of the time unless you get hit by a bus you can just tell the doctor or urgent care you're self pay and ask for a discount and it'll be cheaper than even just the cobra payments.

    The only time it makes sense is if you're legit admitted to inpatient services.

    Ladies.
    TL DRShadowfire
  • ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    bowen wrote: »
    90% of the time unless you get hit by a bus you can just tell the doctor or urgent care you're self pay and ask for a discount and it'll be cheaper than even just the cobra payments.

    The only time it makes sense is if you're legit admitted to inpatient services.

    Then pay $5 a month for the rest of your life and hope they don't ask for more because lol American health care.

    WiiU: Windrunner ; Guild Wars 2: Shadowfire.3940 ; PSN: Bradcopter
  • wunderbarwunderbar What Have I Done? Registered User regular
    it's times like these that make me really appreciate that I live in a country that believes in providing health care to its citizens.

    XBL: thewunderbar PSN: thewunderbar NNID: thewunderbar Steam: wunderbar87 Twitter: wunderbar
    TL DRDrovekchrishallett83
  • bowenbowen How you doin'? Registered User regular
    Shadowfire wrote: »
    bowen wrote: »
    90% of the time unless you get hit by a bus you can just tell the doctor or urgent care you're self pay and ask for a discount and it'll be cheaper than even just the cobra payments.

    The only time it makes sense is if you're legit admitted to inpatient services.

    Then pay $5 a month for the rest of your life and hope they don't ask for more because lol American health care.

    Like self pay for an xray is like $100 versus $300 copay versus whatever the fuck cobra will cost you.

    Just make sure you're like "hey I can't afford to pay a whole lot can you work with me" and if you're nice they'll give you how much it actually really costs if you go "I've had xrays done before they're not $700 can you accept $100?"

    Yes it's awful but it's less awful than what cobra will cost you.

    Walmart and Wegmans have cheap Rx for antibiotics and such too, like $15 gets you a 2 week supply.

    Ladies.
    Thegreatcow
  • electricitylikesmeelectricitylikesme Registered User regular
    Pagerduty alert that I'm being put on call on Monday. I'm going to need to mention to someone that while I may technically work for the company till next week, come Thursday I'm wiping my work PC and won't be coming back after the holidays at all, so it might be optimistic to think I'll be picking up my phone.

    ArcSynThegreatcowInfidelThawmusDrovekLaOs
  • StraygatsbyStraygatsby Registered User regular
    I miss having mentors. Pants-seat flying can be thrilling for a while, but half the time I learn a new skill just to let it languish because the next fire has erupted and I'm too busy learning skill 2 to properly train up and internalize skill 1.

    I feel like it's only going to get worse as all the olds take retirement, especially in the public sector. The next decade or so is gonna be a shitshow of unfilled positions and unfinished knowledge transfers.

    TL DRThegreatcowFeldornelectricitylikesme
  • lwt1973lwt1973 King of Thieves SyndicationRegistered User regular
    Why yes, VPN, the moon isn't full so why don't you establish for no apparent reason.

    "He's sulking in his tent like Achilles! It's the Iliad?...from Homer?! READ A BOOK!!" -Handy
    wunderbar
  • That_GuyThat_Guy I don't wanna be that guy Registered User regular
    I miss having mentors. Pants-seat flying can be thrilling for a while, but half the time I learn a new skill just to let it languish because the next fire has erupted and I'm too busy learning skill 2 to properly train up and internalize skill 1.

    I feel like it's only going to get worse as all the olds take retirement, especially in the public sector. The next decade or so is gonna be a shitshow of unfilled positions and unfinished knowledge transfers.

    The longer I work here, the more I appreciate the way this company is structured. Basically they leave you the hell alone to fly by the seat of your pants but there's about 6 people above me I can go to for help when I'm losing altitude.

    camo_sig.png
  • FeralFeral MEMETICHARIZARD along with you if I get drunk well I know I'm gonna be gonna be the man whoRegistered User regular
    Our IT:user ratio is about 1:15

    And it still isn't enough

    Complexity + technical debt = oh god everything is always on fire

    every person who doesn't like an acquired taste always seems to think everyone who likes it is faking it. it should be an official fallacy.
    the "no true scotch man" fallacy.
    TL DRThegreatcowEntaruRandomHajileBlackDragon480
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