Problems with Windows install on new pc

ShinyRedKnight

Hi everyone,

I just finished building a new pc with the below parts. The issue is that the Windows 10 usb I purchased gets stuck and won’t install. The usb is from Microsoft and not one I burned. There is only one ssd attached and it has never been used before. The system is detecting the all the ram, the ssd, and the cpu properly. When I get boot options I can boot from the ssd, UEFI: windows usb, or just windows usb. If I boot from UEFI: windows usb, the pc gets stuck on the mobo loading screen and the loading circle stops spinning. If I boot from just windows usb, it goes past the mobo logo and loading screen but it gets stuck on the first windows loading screen, and the loading circle stops spinning there. In each case however, I’m given an option to select 64 or 32 but windows before the loading screens that get stuck. I have tried 3 different USB ports, both 2.0 and 3.0. Does anyone have any ideas what’s happening? Thank you!

EDIT: and a new issue now; the screen no longer turns on when power the PC on. It’s a screen that’s been working for a few weeks without issue
EDIT2: now the screen is working again, I assume it just wasn’t powering on fully before the pc reset.

Mobo: gigabyte Z390 gaming x
CPU: i7 9700k
Ram: G. Skill Trident Z
OS: Windows pro 64 bit on usb from Windows

ShinyRedKnight

Quick follow-up: could the usb from Microsoft be corrupt? If the motherboard is detecting all components and is running stable at bios, it seems like the error would be with the usb.

Soggybiscuit

ShinyRedKnight wrote: »

Hi everyone,

I just finished building a new pc with the below parts. The issue is that the Windows 10 usb I purchased gets stuck and won’t install. The usb is from Microsoft and not one I burned. There is only one ssd attached and it has never been used before. The system is detecting the all the ram, the ssd, and the cpu properly. When I get boot options I can boot from the ssd, UEFI: windows usb, or just windows usb. If I boot from UEFI: windows usb, the pc gets stuck on the mobo loading screen and the loading circle stops spinning. If I boot from just windows usb, it goes past the mobo logo and loading screen but it gets stuck on the first windows loading screen, and the loading circle stops spinning there. In each case however, I’m given an option to select 64 or 32 but windows before the loading screens that get stuck. I have tried 3 different USB ports, both 2.0 and 3.0. Does anyone have any ideas what’s happening? Thank you!

EDIT: and a new issue now; the screen no longer turns on when power the PC on. It’s a screen that’s been working for a few weeks without issue
EDIT2: now the screen is working again, I assume it just wasn’t powering on fully before the pc reset.

Mobo: gigabyte Z390 gaming x
CPU: i7 9700k
Ram: G. Skill Trident Z
OS: Windows pro 64 bit on usb from Windows

Can you make a new USB drive on another Windows computer? It shouldn't matter where it comes from, in the end the only thing that matters is your key.

ShinyRedKnight

I can try that, thanks!

A friend at work also suggested the same, as they had the exact same experience. It seems the usb provided by Microsoft is not always dependable. I’ll have to wait until after work but will provide an update when I can.

ShinyRedKnight

Soggybiscuit wrote: »

ShinyRedKnight wrote: »

Hi everyone,

I just finished building a new pc with the below parts. The issue is that the Windows 10 usb I purchased gets stuck and won’t install. The usb is from Microsoft and not one I burned. There is only one ssd attached and it has never been used before. The system is detecting the all the ram, the ssd, and the cpu properly. When I get boot options I can boot from the ssd, UEFI: windows usb, or just windows usb. If I boot from UEFI: windows usb, the pc gets stuck on the mobo loading screen and the loading circle stops spinning. If I boot from just windows usb, it goes past the mobo logo and loading screen but it gets stuck on the first windows loading screen, and the loading circle stops spinning there. In each case however, I’m given an option to select 64 or 32 but windows before the loading screens that get stuck. I have tried 3 different USB ports, both 2.0 and 3.0. Does anyone have any ideas what’s happening? Thank you!

EDIT: and a new issue now; the screen no longer turns on when power the PC on. It’s a screen that’s been working for a few weeks without issue
EDIT2: now the screen is working again, I assume it just wasn’t powering on fully before the pc reset.

Mobo: gigabyte Z390 gaming x
CPU: i7 9700k
Ram: G. Skill Trident Z
OS: Windows pro 64 bit on usb from Windows

Can you make a new USB drive on another Windows computer? It shouldn't matter where it comes from, in the end the only thing that matters is your key.

Unfortunately its still not working. I've created two USB installs now, one a 2.0 and the other a 3.0 USB drive. In each case the exact same issues occur - if I boot using the UEFI USB option it freezes on the motherboard splash screen. If I boot using the non-UEFI USB option, it goes to the very first Windows splash screen and freezes there instead.

I've tried taking out RAM and using different sticks, and it makes no difference. I've also tried each USB port.

Am I out of options but to change out the motherboard and CPU? Thank you!

Shadowfire

Random thought... if you go into BIOS and disable Secure Boot does it go any further?

ShinyRedKnight

Shadowfire wrote: »

Random thought... if you go into BIOS and disable Secure Boot does it go any further?

Just tested that out, but it still freezes in the exact same manner.