I run a free local Meetup group, but every so often I'll do events that require paying a venue, usually classes and I always used Paypal to collect the fee from any members who signed up since I have to book places in advance.
For most of these events there's a no refund policy because I'm paying in advance and the price is generally determined by people who signed up. It's stated when you're getting to pay, though I do refund if someone signs up and covers that spot. So if we book a venue for 10 people, someone drops out, but then someone else signs up again and brings up back to 10, that previous person get's their money back.
Never had issues until this month.
I was surprised someone had opened a dispute for a Silks class we did back in June. She marked it as services not rendered. This person didn't show up, never reached out to me to tell me she wasn't coming, and never reached out about a possible refund.
I was even more surprised when Paypal just took the money out of the Paypal account. And since I never keep money there, it shows a negative now.
I answered the dispute, explained the situation, provided the screen that shows no refunds and this morning I got an email saying I lost because I didn't show shipping proof of product. To add insult to injury they're charging a 20 dollar chargeback.
So, anything I can do?
And if not, is there any danger to just never using paypal again and keeping the balance at a negative?