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Computer keeps restarting

ReynoldsReynolds Gone Fishin'Registered User regular
edited May 2007 in Help / Advice Forum
I asked in another thread here, but I don't want to poke at it and see if anyone noticed this, because I'm not sure it was the right thread anyways. So if making my own was bad, just yell at me. Here goes...

My older computer, not the one I'm using now, is having a problem. Someone else was using it, and when it started up, it went to a blue screen with white text. It said something about checking NFTS (NTFS?) and then begain a 0-100% check of...I believe they said...software, hardware, security. When it got to 100% on all three, it just sat there.

Turning it off/on again gave the same thing. Then after a few rounds of that, it came up to the black and white screen where it asks if you want to open in safe mode (with a few options), normal, or use the last working configuration. If you pick any option, or pick nothing and let it continue by itself, it goes to the Windows XP startup screen (black with the logo and the blue loading bar) and then restarts and works its way back to the black and white options screen.

I hit F8 and went into the config and tried to 'scan for errors' (it said) but it just hung there for more than an hour. So we've given up and put the tower in the corner. But if y'all can help, it'll be better than throwing it away and buying a new one.

Does it have some sort of virus? Did the person using it screw it up somehow? What should I do now? I'm sure I could virus scan or find something online to fix it/find the problem, but I can't do that if it won't start Windows at all.

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Reynolds on

Posts

  • MegalodonMegalodon Registered User regular
    edited May 2007
    Sounds like it's checking the disc. My old computer used to do that when the computer was turned off improperly. On top of that, though, it sounds like you've got more serious issues than improperly turning it off. If I had to guess I would say the hard disc drive is the culprit. If I were in this situation I would first try to isolate which component is causing the problem; try switching the hard disc drive out (if you know how) and see if it'll boot up.
    Reynolds wrote:
    ...let it continue by itself, it goes to the Windows XP startup screen (black with the logo and the blue loading bar) and then restarts...

    Earlier this year one of my hard drives started doing something very similar, because I had run the Windows 2000 installation repair option off of a bad disc. I believe your problem is just a corrupted operating system and so all of the hardware is salvageable.

    Megalodon on
  • ReynoldsReynolds Gone Fishin'Registered User regular
    edited May 2007
    So the hardware is fine, but Windows might be messed up? Alright.

    What can I do to fix it? I know this computer has another drive, C and D. But it's old, and we got it from a rent-to-own type place, so we don't have all of the papers/discs that would go with it. But we bought a new computer later, so I might have Windows discs with that, if I look.

    So is there a way to get this computer up and running that I will understand?

    Reynolds on
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  • MegalodonMegalodon Registered User regular
    edited May 2007
    Well, if it is just operating system corruption, then using that windows disc to delete the previous installation and put a new one on should solve the issue. I take it you're not much of an expert so I'll leave out other routes and just suggest the nuclear option.

    If you find a windows installation disc, use that. Make sure you don't install a new operating system over the old one. What version of windows will you be installing? If possible, you'll be wanting to delete the partition the operating system resides on, and then install windows again. The menus should make it pretty obvious what is where, and how to do it.

    If you want I can help you while you're installing it, through IM or something.

    Megalodon on
  • KoekjesKoekjes Registered User regular
    edited May 2007
    Here is an option you can try IF the version of Windows on the busted PC is the same as the one on the install discs you have.

    Start up the old computer. While it is booting put the Windows install CD in the drive. The computer should boot from the CD and not the hard drive. The install program should auto start. One of the options it will give you is a repair option. If it does give that a shot first. Just follow the on screen instructions.

    If that fails or your install disc is a different version of Windows then a reinstall is the best bet. Make sure you wipe out the old version of Windows first. The install program for Windows includes a format feature that will wipe the hard drive partion clean. Just make sure you're formatting the correct drive.

    Koekjes on
  • ReynoldsReynolds Gone Fishin'Registered User regular
    edited May 2007
    Both computers have XP. So, hopefully, I will be able to find the tools to do this easily. I will search out the discs and fiddle with the computer later, most likely. I'll try and see if you're online if I think I'm going to need help. I'd hate to accidently destroy it, or wipe everything out if I don't need to.

    Thanks guys.

    Reynolds on
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  • MKRMKR Registered User regular
    edited May 2007
    Megalodon wrote: »
    Sounds like it's checking the disc. My old computer used to do that when the computer was turned off improperly. On top of that, though, it sounds like you've got more serious issues than improperly turning it off. If I had to guess I would say the hard disc drive is the culprit. If I were in this situation I would first try to isolate which component is causing the problem; try switching the hard disc drive out (if you know how) and see if it'll boot up.
    Reynolds wrote:
    ...let it continue by itself, it goes to the Windows XP startup screen (black with the logo and the blue loading bar) and then restarts...

    Earlier this year one of my hard drives started doing something very similar, because I had run the Windows 2000 installation repair option off of a bad disc. I believe your problem is just a corrupted operating system and so all of the hardware is salvageable.


    XP uses a file system that keeps track of what it does, and can fix itself without a scan (a terribly oversimplified explanation of a journaling FS, but it'll do). It seems unlikely that this is the cause. :P

    As suggested, Installing over the current install should fix it without removing your user data and installed programs (though I don't think any settings will be retained, and programs that depend on their registry entries will need a reinstall). The only problem is that the permissions on your old user data folder (c:\documents and setting\user) will be set to the old user. You won't be able to get to it. :P*

    You might want to boot with a linux livecd (I recommend Ubuntu - it's very kind to beginners) and see if you can move the files to another computer. The linux NTFS driver doesn't care about permissions, so it should work without problems.

    *-XP uses a long string of numbers to identify each user. Even if the name is the same, the ID number won't be.

    MKR on
  • ReynoldsReynolds Gone Fishin'Registered User regular
    edited May 2007
    I haven't found any CDs that look to be Windows. Just some sort of HP repair CD. I'm going to try that when I can. But I think I'm out of luck. Unless there's some program I can get online, burn to a CD, and then try it in the other computer...

    Reynolds on
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  • MegalodonMegalodon Registered User regular
    edited May 2007
    It's always a good idea to keep every disc and bit of documentation that comes with your purchases in a safe place. Making copies is good too; every time I buy an OS I make a copy of it and only ever use that. When you're talking about a $100 purchase for software on a medium as flimsy as a disc it's important to be careful.

    Megalodon on
  • ReynoldsReynolds Gone Fishin'Registered User regular
    edited May 2007
    I didn't really pay attention then, because I was busy enjoying my new computer, but I just assumed they'd pack in all the resources I'd need to get my computer back to 'out of the box' state if I ever needed to. Either they don't, or we lost it. Either one sucks.

    Reynolds on
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