I'm having an issue and I can't find anything beyond "check your internet connection" and "restart computer" when I do a Google search.
My school laptop is a Dell Latitude E5470. Suddenly yesterday, I am unable to load an Amazon video. It will open the movie's page, but when I click the "watch" button, it spins the white loading circle for a few seconds and then just sits at a black screen. When I refresh the page, it goes back to the movie's landing page. I was concerned it was something with the network, but I could play movies on the Prime Videos app on my phone while logged into the wifi, and I could play movies from a desktop hooked up to the school's network. It's just my laptop. I've updated everything and restarted the laptop twice. I don't know what else to troubleshoot because everything I find when I search is just back connectivity issues or "make sure your account is up to date" or "restart your computer."
Does anyone have any idea what I could do here? Or is it out-of-date hardware issue?