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Help with returning a Gamestop order

MugsleyMugsley DelawareRegistered User regular
Hi Friends,

I ordered two copies of SW Squadrons back on 12/16/2020 and they only just delivered this past week (01/19/2021). If I go through the automated returns on Gamestop's site, it tells me I'm outside the return window.

I tried to reach out to support via "Contact Us" on Gamestop's website but the widget/app/whatever on the page won't submit the request. Every time I click submit, it shows a quick "thinking" circle and then kicks back to the form. Does Gamestop have a customer service email address I can just contact directly?

I'm going to dig through my emails from Gamestop in parallel but I was hoping someone here would help me figure out how I can get in touch with them. I'd like to avoid going to a store because I expect the people working there to say it's outside the 30 day window and they can't help.

Thanks

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    ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    Do you have a script blocker of some kind installer? uBlock or similar? If so, disable it and try again.

    But your best option might be to contact them on Twitter or Facebook. And if they don't help out, taking over a month to arrive should be enough to get your credit card company to intervene.

    WiiU: Windrunner ; Guild Wars 2: Shadowfire.3940 ; PSN: Bradcopter
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    MugsleyMugsley DelawareRegistered User regular
    I have script blockers in Firefox but I tried on MS Edge and had similar issues. This was after temporarily disabling my PiHole

    I tried emailing 'orders@ gamestop dot com' so will see if I get a response.

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    BurtletoyBurtletoy Registered User regular
    Shadowfire wrote: »
    Do you have a script blocker of some kind installer? uBlock or similar? If so, disable it and try again.

    But your best option might be to contact them on Twitter or Facebook. And if they don't help out, taking over a month to arrive should be enough to get your credit card company to intervene.

    Twitter customer service has never failed me and they often call you bypassing the need to wait on hold on the phone. And my twitter account is only followed by, like, 5 bots so you don't need to be a popular influencer type to get a reaction from twitter, in my experience.

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    MegaMan001MegaMan001 CRNA Rochester, MNRegistered User regular
    Yeah, this is going to be easy for you.

    Shoot off the public tweet wait a few days then just call your credit card company.

    I am in the business of saving lives.
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    MugsleyMugsley DelawareRegistered User regular
    Gamestop sent me a Fedex label after I emailed them, and the rep said they would handle the refund. We'll see how this goes.

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    ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    Mugsley wrote: »
    Gamestop sent me a Fedex label after I emailed them, and the rep said they would handle the refund. We'll see how this goes.

    Take a picture of the package with the tracking number just for your records. Then they can't say it was never received.

    WiiU: Windrunner ; Guild Wars 2: Shadowfire.3940 ; PSN: Bradcopter
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    see317see317 Registered User regular
    Shadowfire wrote: »
    Mugsley wrote: »
    Gamestop sent me a Fedex label after I emailed them, and the rep said they would handle the refund. We'll see how this goes.

    Take a picture of the package with the tracking number just for your records. Then they can't say it was never received.

    Or ask for a receipt when you drop it off at a FedEx store.

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    MugsleyMugsley DelawareRegistered User regular
    Update : I emailed cust serv after tracking showed the package arrived. Received a response today and a PayPal notice that the return is in process.

    Fun fact: they didn't refund the $4 shipping from the original order.


    Why are memes keeping this company afloat?

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