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eBay / PayPal dispute resolution
AbsoluteZero
The new film by Quentin KoopantinoRegistered User regular
The new film by Quentin KoopantinoRegistered User regular
In general, how long should I wait before I report an item to eBay as not received? Is there some kind of rule about it? I can't seem to find much information.
I bought and paid for an auction item on eBay on May 27th, the seller told me it would be shipped the following Tuesday. I still don't have the item, and all of my attempts to contact the seller are without response.
I need this thing for my brother's b-day, which is in 14 days.
I bought and paid for an auction item on eBay on May 27th, the seller told me it would be shipped the following Tuesday. I still don't have the item, and all of my attempts to contact the seller are without response.
I need this thing for my brother's b-day, which is in 14 days.
AbsoluteZero on
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Technically, you can open an "Item Not Received" complaint 10 days after the close of the auction. However, eBay will not take any action on it until 40 days after the auction close date.
The process is described in detail here.
the "no true scotch man" fallacy.
Sometimes people get behind on their shipping, or flat out forget - best to contact the seller first and see if they have any information.
I've had situations where this happens and contacted the seller, and they say "I shipped it out on such-and-such (original) date", and then it shows up shortly after with a shipping date of just after I'd contacted them to ask about the shipping.
So basically, I could file an item not received now but it likely wouldn't make a difference until a week into July.... seeing as this guy is ignoring all my attempts to contact him. It also appears he doesn't have any auctions up anymore either.
Goddammit.... Guess I should start looking for a different b-day present for the bro.
RyakStorm: I've sent a number of messages to this guy over the past week or so, none of which have been responded to. He has given me no shipping information, there is no reason to believe he ever actually shipped the thing. The only contact I got from him was immediately after I paid him and he said he would ship the item on Tuesday (the Tuesday directly following May 27th).
Your seller is currently unable to respond to this dispute.
I assume that means he has closed his PayPal account. I get the feeling the fucker took my money and ran.
I escalated to a claim. Am I fucked, now, or what?
I'm pretty sure you are covered up to $2000 for fraud (which is what this sounds like). I'd send an email off to customer support (either eBay or Paypal, they are one company now) and ask them how to go about dealing with this. They'd tell you exactly what you should do to get your money back if the guy really is no good (rather than just slow to ship).
Also, where do you live, and where does the seller live? For example, if you're in Canada and he's in the US, it can frequently take an excessive amount of time for mail to arrive.
http://www.thelostworlds.net/
Looks like I'm covered up to $200 by PayPal if it turns out this guy really did take my money and run. I hope he just ships the damn thing instead of having this drag out...
if its over the amount, or you suspect scam. Do not wait for ebay. Call your cc company (or bank if it was a checking / checkcard) and get the charge reversed.
it is so absurdly easy for this guy to scam you out of money... and have ebay rule the issue dead. You will please note that ebay says wait 45 days.... while your cc dispute options generally run out within 30 days.
if its any signifigant amount of cash... i would call and get it charged back yesterday.
Librarians harbor a terrible secret. Find it.
always always pay with your credit card
file a chargeback with your issuer and bam its over and you get all your money back.
it's really easy
you'll claim the item was never sent
issuer goes to paypal and says show me proof of item being delivered
paypal goes to seller and requests proof
seller doesnt respond or doesnt have any
paypal goes back to issuer and says we got nothin for ya
issuer takes money back from them and gives it to you. full amount
paypal tries to recoup lost money from seller from their paypal account and freezes the account till they've paid up their debts
make sure you file on ebay and paypal though too so they get the appropriate strikes against their account
Look, sometimes the seller just doesn't talk to anybody. I know I had a problem with an item where it took like two weeks to get to me and the seller never answered a single goddamn e-mail.
I left negative feedback for that one, even though I got the item, because the seller pocketed my insurance fee instead of insuring my package.
Actually... if the seller decides to send you 'something' in a box with a tracking number, and reports it as him sending you the item. Ebay closes the dispute and you are unable to recoup any cash. The option does not exist to claim a 2nd time.
Even if they file in your favor, if the guy emptied out his pp account... you get nothing.
Chargeback, stat. That makes ebay stand up and take notice. Depending on the card used, they might also be well aware of pp shenanigans.
Librarians harbor a terrible secret. Find it.
My fiancee tried to buy me Animal Crossing for DS when it was not available in stores. She bought it from an eBay auction, for $30, which was cheaper than most stores were selling it anyway (should have been her first warning
https://steamcommunity.com/profiles/76561197970666737/
Librarians harbor a terrible secret. Find it.
Seems like all I can do now is sit and twiddle my thumbs. My hope is that if he's ignoring email from me, maybe he won't ignore emails from PayPal and eBay.
Try calling the bank anyway. As long as its not 'John John & sons Bait & savings' .. they should be savy enough to get your money back.
Librarians harbor a terrible secret. Find it.
However now I have a new problem.
Under MyEbay Summary, it now says that I haven't paid for that item and that I still need to... however when I check the item details, the order total comes to $0.00
EDIT: However, when I click "Pay Now" the total goes back up to what it used to be.
What's the deal with that?
Just as an FYI on how ebay will punish you/suspend your account:
I've been on ebay for 10 years or so. A year or 2 ago my wife asks me if there is something up with our account, as she can't log in. I try to log in and it says our account was terminated for some really vague reason. I write them an email (I couldn't find a number/get thru, I don't remember exactly) asking wtf is up. They say that my account is suspected of being fraudulent, that they don't believe that I am who I say I am and that I have multiple accounts. I am thoroughly confused. Then they tell me the name of one of "my" other accounts, which does sound vaguely familiar. After thinking about it for awhile, I remember that a guy I used to work with used that account. I called the place I used to work at (like 2 years prior) and talked to this guy. He said that it was his account, and that he had not paid for some stuff because he was a dipshit. Well, he didn't say he was a dipshit, but he was. Anyway, since he and I (and a few others) would check out stuff on ebay during breaks/slow times on the same work computer, ebay thought we were all the same person. I ended up having to fax them a copy of my driver license. I put a note on there that I was rather upset that they didn't contact me before canceling my 100% positive feedback 10 year old account. By the end of that day my account was back to normal and they sent me an apology.
Damn, that was long winded. Anyway, in my experience, since you have done nothing wrong, you won't have any problems with ebay (at least ones that can't be fixed by emailing someone).