Tecmo (of Ninja Gaiden fame) -- great customer support.

trackzero

just wanted to drunkenly comment on a great experience I had with Tecmo...not often that customer service from any company activates anything other than some untapped but deeply ingrained, visceral rage, but Tecmo surprised me. I bought Ninja Gaiden Sigma for the PS3...My 4-year old child liked the colors of the manual, so she trimmed it (in addition to about half a dozen others) into fragments, and glued it to her "art table." Which, last I checked, was actually my dinner table. But that's another story, to be told another time. Anyway, I wrote four of the six companies in a half-hearted attempt to regain the manuals. Not that I'd read them, but I'd hate to not have them. I don't know why. A bit of an OCD, perhaps. Anyway, of the companies, most sent an autoresponse and nothing more. The Tecmo support rep actually scanned in the friggin manual and emailed me a full-color PDF.

I'm not going to lie to you, folks. I cried a little. Wrote my mom. Told her I'd found "the one." Mom was ecstatic...still not sure how I'm going to break it to her that I'm not talking about a woman. Perhaps Tecmo will sponsor some grandchildren for her.

Great game...great support...if I had a blog, I'da posted this note there.

But I don't. So it's on the PAFs. There ya have it.

-TZ

Zombiemambo

Good to know.


...But this is you're first post, so I'm going to politely ask that you read the rules. :arrow:

trackzero

Zombiemambo wrote: »

Good to know.


...But this is you're first post, so I'm going to politely ask that you read the rules. :arrow:

(yes, six years later. It was gnawing at me.) What do you mean? It was relevant to a gaming company. That relates to the overarching topic "Games & Technology."

urahonky

There's no real topic to talk about though... You're just gushing about how great they were.