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Mac mini to X2gen LCD monitor displays "Out Of Range"
multimoog
Registered User regular
Registered User regular
I'm having a problem with a new 19" LCD widescreen monitor I just bought. It includes both VGA (what I assume is standard?) and DVI input on the monitor, but did not invlude a DVI cable, so I bought it seperately.
When I plugged the DVI cable into the monitor and turned it on, I got an "Out Of Range" indicator on my monitor's screen. When I looked in the Troubleshooting section of the manual, that wasn't much help either. In badly written English, it told me:
"When the video signal of your computer exceeds the frequency range of monitor (refer to product specification), the micro-computer of monitor will turn off the sync signal of horizontal and vertical for the purpose of monitor protection. Please set the output frequency of your computer within the acceptable range of monitor so that the monitor can work normally".
And when I went to the X2gen website to look up a FAQ, it said:
"An out of range error means that your video card is transmitting a resolution or refresh rate that your monitor cannot support. This is most likely due to an outdated video card driver. Please visit your video card manufacturer’s website (support section) to download the latest drivers. If these do not work, you can check with the computer manufacturer."
The problem is none of that makes sense to me.
So here is my question:
What terminology or number range should I be looking for in my monitor's sepcifications to find out what the acceptable range is? Once I find that out, where in the Display Control Panels should I be going into to fix and adjust that range? Also, is it possible to download new drivers to a Mac mini? I know Intel makes the graphics chip, does anyone know where I could find out if they provide new/free drivers for it?
Many, many thanks for the help, I just spent 50 dollars on this cable and really need it to work.
When I plugged the DVI cable into the monitor and turned it on, I got an "Out Of Range" indicator on my monitor's screen. When I looked in the Troubleshooting section of the manual, that wasn't much help either. In badly written English, it told me:
"When the video signal of your computer exceeds the frequency range of monitor (refer to product specification), the micro-computer of monitor will turn off the sync signal of horizontal and vertical for the purpose of monitor protection. Please set the output frequency of your computer within the acceptable range of monitor so that the monitor can work normally".
And when I went to the X2gen website to look up a FAQ, it said:
"An out of range error means that your video card is transmitting a resolution or refresh rate that your monitor cannot support. This is most likely due to an outdated video card driver. Please visit your video card manufacturer’s website (support section) to download the latest drivers. If these do not work, you can check with the computer manufacturer."
The problem is none of that makes sense to me.
So here is my question:
What terminology or number range should I be looking for in my monitor's sepcifications to find out what the acceptable range is? Once I find that out, where in the Display Control Panels should I be going into to fix and adjust that range? Also, is it possible to download new drivers to a Mac mini? I know Intel makes the graphics chip, does anyone know where I could find out if they provide new/free drivers for it?
Many, many thanks for the help, I just spent 50 dollars on this cable and really need it to work.
multimoog on
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Monitors have a certain rate at which the redraw the screen - this is called the refresh rate, and it's listed in hertz. If you refresh more often than the monitor is capable of, it WILL destroy the monitor. So, monitors now have electronics that protect themselves by refusing to accept a signal with a too-high refresh rate. You'll need to check what your monitor's refresh rate is, and manually input it.
To be honest, this is really odd, as modern monitors are capable of telling the computer what their refresh rate is, so the computer can set things up automagically.
Or should, anyway. I admit, it's an off-brand monitor (X2gen). The problem is I can't fix it manually in my computer because I don't know if there's a way to find out what the range of my monitor is - because I don't know what to look for in the poorly-wirtten manual that came with it.
I've looked around on some different forums and the only tips I can find in similar monitor problems are about the computer's video card, which I'm hoping isn't the case here. I don't think Mac minis have seperate video cards.
Edit: And in the future, the only thing you need to know about cables is www.monoprice.com.
That, unfortunately, really didn't work out. The problem is, on my NEW monitor it allows for the Hz to be set up to 78. So I did, and plugged in the DVI cable again.
I got an Out Of Range sign, and when I plugged the VGA cable back in, it's STILL Out Of Range, because the preset for that monitor will ALWAYS be out of range.
So I have a new question: Is there a way to delete monitor settings anywhere in a Mac? I'm now on my old original monitor trying to fix this (as it automatically presets to 60Hz). I went into User>Library to see if there's any folders or anything I can delete, but all I see is one for Color Sync, and I don't want to get rid of anything potentially important.
I've resigned myself to having a nice LCD widescreen monitor that doesn't do DVI, because nothing seems to work with it. Is there anyone who can give me a hand making the new LCD monitor work again?