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Microsoft says racing wheel melts, will replace them

cloudeaglecloudeagle Registered User regular
edited August 2007 in Games and Technology
Really. Microsoft themselves said they've gotten reports that the wireless racing wheel will overheat and let off smoke if they're plugged in.

http://news.yahoo.com/s/ap/20070823/ap_on_hi_te/microsoft_xbox
SEATTLE - Microsoft will send out replacement parts for its Xbox 360 Wireless Racing Wheel after 50 reports that the video game controllers overheated and released smoke when plugged in, the software maker said Thursday.

The $130 steering wheel-shaped controllers mimic the physical sensations of race car driving for games such as "Forza Motorsport 2." About 230,000 have been sold to consumers, according to the company.

The Redmond, Wash.-based company said owners of the controller should stop plugging it in, but said it is safe to use with battery power.

This is the second Xbox 360 problem this summer. In July, the company said it expects to spend more than $1 billion to repair hardware problems in the video game console.

Microsoft Corp. didn't offer any estimate of the cost of fixing the controller problems.

Gamers can register online to receive a "retrofit," which Microsoft would send with instructions "if necessary." The company would not say what replacement parts it plans to send to customers.

Microsoft said it has not received reports of fire, injury or property damage as a result of the defect, and it is working with regulatory agencies such as the U.S. Consumer Product Safety Commission.

The consumer product safety commission said the smoking controllers were only reported in Japan, but that it is monitoring the situation.

"Any time that a company is taking individual action to offer their consumers something to be proactive...we're big fans of proactive," said Julie Vallese, a spokeswoman for the commission. "If the company is making recommendations to its consumers, by all means consumers should respond to it."

In July, Microsoft extended the warranty to cover shipping and repairs for the Xbox 360 console to three years, from two. The company said it fixed production problems that caused consoles to lock up and display three flashing red lights, which gamers have referred to as "the red ring of death."

Huh. Had any of you heard of this? This is the first time I have.

Anyway, this is disturbing, but it looks like Microsoft is really, REALLY taking manufacturing defects seriously now.

Switch: 3947-4890-9293
cloudeagle on

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    DesertBoxDesertBox Registered User regular
    edited August 2007
    If I'm reading that right, the controllers heat up and let off smoke not the 360s, as the thread title implies.

    DesertBox on
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    cloudeaglecloudeagle Registered User regular
    edited August 2007
    DesertBox wrote: »
    If I'm reading that right, the controllers heat up and let off smoke not the 360s, as the thread title implies.

    Woops, you're right. Lemme fix that.

    cloudeagle on
    Switch: 3947-4890-9293
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    DesertBoxDesertBox Registered User regular
    edited August 2007
    cloudeagle wrote: »
    DesertBox wrote: »
    If I'm reading that right, the controllers heat up and let off smoke not the 360s, as the thread title implies.

    Woops, you're right. Lemme fix that.

    It's cool. I must say I was kinda disappointed when I found out I couldn't send a pile of melted plastic to MS and demand a new 360

    DesertBox on
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    0blique0blique Registered User regular
    edited August 2007
    You could still try, though. Given the current state of affairs, it doesn't seem too unreasonable to think that a 360 might undergo a meltdown or something.

    0blique on
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    StregoneStregone VA, USARegistered User regular
    edited August 2007
    I like how they say it still works fine on battery power but fail to mention that makes it completely gimped with no force feedback. Whats the point? it doesn't even have a centering spring.

    Stregone on
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    The Black HunterThe Black Hunter The key is a minimum of compromise, and a simple, unimpeachable reason to existRegistered User regular
    edited August 2007
    Does PS3 have any of these?

    The shit it copped was totally unjustified.

    The Black Hunter on
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    DesertBoxDesertBox Registered User regular
    edited August 2007
    Does PS3 have any of these?

    The shit it copped was totally unjustified.

    What is the question?
    Does the PS3 have racing wheels that melt? I doubt it.

    "The shit it copped"? I believe everyone's complaint was that it was overpriced and there were no games. That still remains justified no matter how many 360 wheels melt.

    DesertBox on
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