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Gamestop employees stole my Premium Reservation Item!
Scarlet Panda
Registered User regular
Registered User regular
I went today to pick up my copy of Eternal Sonata for XBox 360 and planned to be there early to make sure that I could not only get my faceplate, but perhaps get first choice and get the Polka faceplate I was after.
Anyhow, I went to the store I reserved mine at and employees had already taken several so there wasn't even a complete set in store. Next, I went to another gamestop/eb in the area and the manager took the Polka one and had other employees take some of theirs. The third store I went to refused to even let me buy the game and get a faceplate because I didn't reserve through their branch. I did finally manage to get a faceplate (Allegretto) though it took some work and shopping multiple EB/Gamestops, but it wasn't the one I had wanted, though they had assured me months ago when I reserved the game that I could get the design I wanted.
Please skip over the "You got a faceplate so stop whining" replies as I know I got one and that's all they really were required to do, not provide me with a complete set or a particular plate. What I am unhappy about is that employees from these stores sniped the premiums without giving actual purchasers a chance to get theirs first. This isn't the first time this has happened and in some cases I was forced to refund my deposit and not get the premium item at all. Perhaps if they sku'd the premiums in the system and required they be scanned out with qualifying purchase for a period of like 2 weeks or so to allow customers a good chance to get them first. I won't even get onto the hundreds of the faceplates that have shown up on Ebay starting last week.
I am sure many of you have similar stories to these from over the years so I thought we could see who has the worst or most interesting. Also, anyone out there actually able to get Polka and want to trade?
Anyhow, I went to the store I reserved mine at and employees had already taken several so there wasn't even a complete set in store. Next, I went to another gamestop/eb in the area and the manager took the Polka one and had other employees take some of theirs. The third store I went to refused to even let me buy the game and get a faceplate because I didn't reserve through their branch. I did finally manage to get a faceplate (Allegretto) though it took some work and shopping multiple EB/Gamestops, but it wasn't the one I had wanted, though they had assured me months ago when I reserved the game that I could get the design I wanted.
Please skip over the "You got a faceplate so stop whining" replies as I know I got one and that's all they really were required to do, not provide me with a complete set or a particular plate. What I am unhappy about is that employees from these stores sniped the premiums without giving actual purchasers a chance to get theirs first. This isn't the first time this has happened and in some cases I was forced to refund my deposit and not get the premium item at all. Perhaps if they sku'd the premiums in the system and required they be scanned out with qualifying purchase for a period of like 2 weeks or so to allow customers a good chance to get them first. I won't even get onto the hundreds of the faceplates that have shown up on Ebay starting last week.
I am sure many of you have similar stories to these from over the years so I thought we could see who has the worst or most interesting. Also, anyone out there actually able to get Polka and want to trade?
Scarlet Panda on
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I am heavy heavy sick of losing my pre-order stuff. My current EB is really good about it but they still get shafted on the items or some temp night worker makes off with them.
POWER TO THE PLAYERS MIRITE
Shogun Streams Vidya
That said, the Gamestop I go to is run by a guy with his shit together, and I've never had my stuff swiped. So your mileage may vary.
He looked at me and shrugged, saying "We only got two", which is retarded, considering there are supposed to be four types to choose from. I saw the fucking plates on the back table, peeking out, too. Made me pretty angry.
I think the solution is to stop shopping there. You can find what you need else where. It's bad when someone recommends you shop at Wal-Mart over GameStop.
I reserved Xenosaga Episode II, and they gave me the bonus DVD immediately. Then, when the game came out, I got my sister to pick it up for me, and they gave her another one.
After a while I realized that someone might have missed out on theirs because I got two, and I felt kinda bad about it.
It is complete bullshit for them to take swag before the pre-order customers pick up there items (at least within the first 48hours). You should write an angry letter to corporate. Just go back into the original store and ask for the customer complaint line. Good chance if the manager is there he'll call around to other EBStops in the district and get one of them to send him the faceplate you want.
I was thinking more along the lines of jump the counter and start wailing on people.
YMMV.
Shogun Streams Vidya
Also, is there any easy way to tell what games get pre-order stuff? It seems there are less and less of them, but that could be because I haven't been paying attention.
it's pretty much the big retailers. If you don't want to mess with the counter jockeys you could always order online... They usually give you the promo, and they ship so it arrives on launch date.
You are a paying customer. The employees in there are a dime a dozen
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So, say, Amazon? I've had decent luck preordering from them, but I haven't ordered anything with swag.
Technically. You're only promised the item in store while supplies last, but yeah, you can call the head office and they'll find you one, it's not like it's costing them anything. I wouldn't call and report that the employees are taking everything though, that's going to lead down a dead end real fast.
you can go straight to EB or Gamestop.com if you want. They offer it there too.
Are you cool with/is your manager cool with you buying stuff from customers? Just curious.... Our manager said as long as we weren't doing it with games he didn't care. Just the movies and the occasional system. (Seriously, I got a gamecube, four games, three controllers, one was a wavebird, a memory card, and all cables for $100 from a customer because we were only going to give him $70 in store credit, $55 in cash, and this is pre xbox 360 or wii, back when the gamecube was actually worth something. )
I've had several dudes online ask/tell me about this. My management is easy-going, but shit, not that easy-going, at least I don't think they are.
I guess it depends on the location, and manager, we were in a mall, so it was pretty much "you give a free game that got "misplaced in inventory" to the manager of the burger palace and the employees get free drinks and a free meal once a week or so. We were like a big sitcom family. It was definately a prison level trading system. We made money though, so I guess it was all good.
A lot of shenanigans can happen between the time you receive it and the time you can actually sell the game.
Of course there's always the fun fun occassion where the preorder crap won't arrive until a week after the game comes out but by then the customer is already pissed.
Summary: Always order online if you want your pre-order bonus.
Went to pick up grab Gradius V the other week. Was talking to some cute girl that worked the counter and she really wanted me to listen to her talk about how awesome Cooking Mama was. I politely refused, but the little emo jerk behind the counter... I dunno what his problem was. Maybe he was upset that a real man, a non emotionally conflicted man, the type of man who can live life without drawing tear drops on his cheek, the type of man who can wear an argyle sweater vest at an appropriate occasion without it being a fashion statement. Maybe he didn't want me talking to the coveted "hot gamer chick".
Maybe she was his girlfriend.
Most likely, though, he harbored a secret crush on her. Regardless, he made several smart asses remarks about it. How the Wii is for "guys with sexual orientation problems". That a real man would be happy with a 360. Apparently, Gradius V was no clue to him as to what type of gamer I was.
Oh, Emo kid with your Emo bangs. Just long enough for me to wrap my fists around them and yank on them one good time.
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See, that's the reason GS can get away with the shit they pull; people always let things go or keep shopping there-- same with Wal-mart. I get complaints all the time about the trade-in/cash values, used game prices and missing pre-order items. I say just stop shopping there and speak with your wallet. I work for EB/GS and I can't tell you how many times pre-order bonuses end up missing. Matter of fact, the other week, those Microsoft Point cards that were given out with Medal of Honor Airborne went missing the day after I received them and put them away. All of them. After letting the staff know those were being monitored, the cards mysteriously showed back up--minus two. And that was after the guy I suspected came in bragging about buying new Guitar Hero DLC.
but let's stop blaming "gamestop", and place the blame on "that gamestop" or "those gamestops" where it belongs
the thread, as it stands, is kind of like saying "a bunch of black guys broke in to my home and stole stuff. Man, I hate black guys."
Just run in there and OJ Simpson that shit.
Shogun Streams Vidya
I take delight in the irony that this is one of the most emo posts I have ever seen.
So, I took mine home, and we have been place the other one in various spots behind the counter, usually hanging by it's head-tail from something at the top of our gaming shrine we created on the top shelf.
Would that piss you guys off, it was clear that the employees had handled your pre-order swag, but weren't reckless with it, and handed it right over to you when you came to pick up your game?
Is that an accurate portrayal of your muscles?
we got 6 at my store and no reserves for it
so i gave one to my niece and one to my dog
What? I do not own a single Dashboard Confessional CD and I have never cried. In my entire life. So nyah.
Nah. I was trying to steal melons that day.
Do not preorder stuff from the store if you want the swag - there's an extremely good chance you won't get it. However, if you preorder from the website (from an item that says you'll get swag), they will send you said swag just about every time.
-So sayeth the wise Alaundo
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What a masculine guy!