Penny Arcade Forums› Help / Advice Forum
The new forums will be named Coin Return (based on the most recent vote)! You can check on the status and timeline of the transition to the new forums here.
The Guiding Principles and New Rules document is now in effect.

Bought 1 month of Xbox 360 Live Gold, charged again for another one

TM2 RampageTM2 Rampage Registered User regular
edited September 2007 in Help / Advice Forum
So a while ago I bought one month of Xbox 360 Live Gold for 7.99, then regretted it b/c I had gotten bored of Gears of War multiplayer. Anyway it showed up on my credit card bill and I paid it. Now this month I got my bill and another one is on there for 7.99, dated to a couple days ago this month. I hadn't even had my Xbox 360 plugged in this month.

Has anyone had this experience before and would like to share how they handled it in the best way or something? Just... wondering... I'm gonna... go find their number and call them, I guess.

TM2 Rampage on

Posts

  • iTunesIsEviliTunesIsEvil Cornfield? Cornfield.Registered User regular
    edited September 2007
    Xbox Live is an automagicall-recurring charge. You have to manually cancel/downgrade the subscription to get it to quit charging itself to your CC.

    iTunesIsEvil on
  • TM2 RampageTM2 Rampage Registered User regular
    edited September 2007
    Holy crap. Can I cancel it using my Xbox 360?

    TM2 Rampage on
  • TM2 RampageTM2 Rampage Registered User regular
    edited September 2007
    Alright, just cancelled it by calling 800-4MY-XBOX. God damn Microsoft (once again screwed by some suits/marketing guys hiding behind a faceless corporation) and not telling people about auto-renewal. 8 bucks down the drain... they couldn't give me a refund... they only give refunds for yearly memberships.

    Well, thanks a lot, iTunesIsEvil!

    TM2 Rampage on
  • LeztaLezta Registered User regular
    edited September 2007
    You know, I'm sure in the blurb when you buy it it tells you about the auto-renewal.

    Lezta on
    Voyages Beyond - A D&D4E Game

    Thoughts of a Part-Time Hobbyist - A Wargaming and RPG Blog
  • tony_importanttony_important Registered User regular
    edited September 2007
    Lezta wrote: »
    You know, I'm sure in the blurb when you buy it it tells you about the auto-renewal.

    Yeah, it's in the fine print.

    tony_important on
    [SIGPIC][/SIGPIC]
  • RaneadosRaneados police apologist you shouldn't have been there, obviouslyRegistered User regular
    edited September 2007
    another fun example of read before you sign

    Raneados on
  • tony_importanttony_important Registered User regular
    edited September 2007
    indeedy.
    that's why they asked for credit card information when signing up for a free trial. (as a general statement about xbox live)
    It's just easier and less costly to assume that people still want the service until they cancel than devoting customer service reps to call people and being all "would you like to renew?"

    tony_important on
    [SIGPIC][/SIGPIC]
  • TM2 RampageTM2 Rampage Registered User regular
    edited September 2007
    tony_important wrote: »
    indeedy.
    that's why they asked for credit card information when signing up for a free trial. (as a general statement about xbox live)
    It's just easier and less costly to assume that people still want the service until they cancel than devoting customer service reps to call people and being all "would you like to renew?"
    Or just having their computers send your Xbox and your PC notifications... Oh hey, they do that when you're on a free trial and (presumably) when your Xbox Live card is running out.

    TM2 Rampage on
This discussion has been closed.
Penny Arcade Forums› Help / Advice Forum