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How to get settlement $$ for my laptop?
Orogogus
San DiegoRegistered User regular
San DiegoRegistered User regular
I have an HP/Compaq Presario R3000 for about 4.5 years, I think, and for nearly as long as I've had it (i.e., shortly after the warranty expired), it's had a glitchy power plug/socket that likes to lose its connection and has required all kinds of manipulation to maintain AC power. I've had to get it resoldered once and had to replace the battery once, although the battery short may have been unrelated. And now the problem is manifesting again.
I was searching to see if there was any longer-term solution to this problem, and found that there was a class action suit against HP/Compaq that's nearing settlement, and one of the complaints sounds a lot like my problem. Namely,
"The other three class actions claimed that the Affected Power Connector Models (defined below) had a defective power jack. The actions claimed that any movement of the computer would loosen, weaken, and ultimately break the connection between the power jack and the computer’s motherboard. The actions claimed that this problem rendered the computer inoperable or unable to recharge the battery power source of the computer."
"A power connector failure is defined in the Settlement Agreement as a failure of the power plug in an Affected Power Connector Model that causes a break in the power connection between the power connector and the motherboard, rendering the computer inoperable or unable to recharge the battery power source of the computer."
http://www.hpnotebooksettlement.com/index.htm
http://www.hpnotebooksettlement.com/faq.htm
That sounds like my problem exactly, but my laptop's serial and SKU numbers aren't included in their list. I would love to get my $200 repair reimbursed (and, ideally, a second one as well, since I wasn't planning on getting it fixed a second time). Is there typically any way to get something like this expanded to cover a wider range of defective products, and is there a line of communication I can try here?
I was searching to see if there was any longer-term solution to this problem, and found that there was a class action suit against HP/Compaq that's nearing settlement, and one of the complaints sounds a lot like my problem. Namely,
"The other three class actions claimed that the Affected Power Connector Models (defined below) had a defective power jack. The actions claimed that any movement of the computer would loosen, weaken, and ultimately break the connection between the power jack and the computer’s motherboard. The actions claimed that this problem rendered the computer inoperable or unable to recharge the battery power source of the computer."
"A power connector failure is defined in the Settlement Agreement as a failure of the power plug in an Affected Power Connector Model that causes a break in the power connection between the power connector and the motherboard, rendering the computer inoperable or unable to recharge the battery power source of the computer."
http://www.hpnotebooksettlement.com/index.htm
http://www.hpnotebooksettlement.com/faq.htm
That sounds like my problem exactly, but my laptop's serial and SKU numbers aren't included in their list. I would love to get my $200 repair reimbursed (and, ideally, a second one as well, since I wasn't planning on getting it fixed a second time). Is there typically any way to get something like this expanded to cover a wider range of defective products, and is there a line of communication I can try here?
Orogogus on
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"You are not part of the class if: (a) your computer model, SKU number, and/or serial number do not match those in the above list; "
I'm typing this on an HP laptop right now. The battery is utter shit, and I found out that this model was part of a similar thing where they were replacing the batteries. However, my battery SKU didn't match what they were replacing so I was out of luck.
If you were to call tech support and really complain you might get a coupon for a slight discount on the purchase of a new laptop, but I don't think it would be worth the trouble. It's also possible that another lawsuit will come along that covers your SKU, but I think with the age of the laptop that isn't super likely either.
Sorry.