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Applecare and my "broken" Harddrive
A Bear
Registered User regular
Registered User regular
So the KKK took my baby away.
Actually, it was more like Applecare and my harddrive. About a week ago I sent my G4 Powerbook in to fix a battery life issue- it was a problem getting the battery to charge, not a simple battery replacement- so they sent it away to get fixed. I signed the form, even checking where they asked if I had my data backed up in the event they wiped my harddrive (it wasnt and I told them this). I never thought twice about it, the power supply was the issue, not my harddrive- it worked fine. Today they call me saying my laptop is ready for pickup, and that I should bring my backup disc because they seemed ot find a fault in my harddrive so they just flat out replaced it
. Without checking that box allowing my HD to be wiped they wouldnt repair anything, so now everything is gone. I really dont mind reinstalling all the programs I had, nothing that was on there cant be replaced, and its my fault for not having a recent backup. My real problem is with what will happen to the old harddrive- I have personal data on there, and I would like some peace of mind as to its safe destruction so I know people wont be stealing my identity/credit card #s/compromising photos from me. I have read up on how Apple isint too good about giving back these "defective" harddrives- so what happens to it, and what should I do come tomorrow when I go to pick it up?
Summay: Apple replaced my "broken" harddrive when I sent it in for a battery job, where does it (and all my personal data) go?
Actually, it was more like Applecare and my harddrive. About a week ago I sent my G4 Powerbook in to fix a battery life issue- it was a problem getting the battery to charge, not a simple battery replacement- so they sent it away to get fixed. I signed the form, even checking where they asked if I had my data backed up in the event they wiped my harddrive (it wasnt and I told them this). I never thought twice about it, the power supply was the issue, not my harddrive- it worked fine. Today they call me saying my laptop is ready for pickup, and that I should bring my backup disc because they seemed ot find a fault in my harddrive so they just flat out replaced it
. Without checking that box allowing my HD to be wiped they wouldnt repair anything, so now everything is gone. I really dont mind reinstalling all the programs I had, nothing that was on there cant be replaced, and its my fault for not having a recent backup. My real problem is with what will happen to the old harddrive- I have personal data on there, and I would like some peace of mind as to its safe destruction so I know people wont be stealing my identity/credit card #s/compromising photos from me. I have read up on how Apple isint too good about giving back these "defective" harddrives- so what happens to it, and what should I do come tomorrow when I go to pick it up?Summay: Apple replaced my "broken" harddrive when I sent it in for a battery job, where does it (and all my personal data) go?
[SIGPIC][/SIGPIC]
A Bear on
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There was a recent article on this. According to Apple's policy:
Replaced parts are generally repairable and are exchanged or repaired by Apple for value.
This means that they might 1) destroy the drive, 2) send it back to the manufacturer, who might replace parts and send it out as a warranty replacement or as 'reconditioned' otherwise, hopefully after wiping your data, or 3) repair the drive themselves and use it as a 'reconditioned' drive.
Now it's hard to recondition a bum hard drive, but not impossible. Basically if the controller board (on the drive) is still good they might reuse it, in which case your data would still be safe. I'm not sure if they'll reuse platters, but it's not inconceivable...hopefully they'll wipe your data first.