Where do I stand with this mis-sold motherboard? Also, google cache help.

LewieP

My housemate and I have been building him a new PC today. We got all the parts together fine, but it wouldnt work at all.
This is the MoBo -
http://www.ebuyer.com/product/119045

It says there "Note - not suitable for Core 2 processors"

On the specification page it lists -
Compatible Processors Pentium 4, Celeron D, Pentium Extreme Edition, Pentium D, Core 2 Duo, Core 2 Extreme, Core 2 Quad

He has a Core2Duo processor. These are apparently not compatible with the motherboard, but that's not what the retailers spec page showed.

Firstly, where do we stand here legally (UK if it matters)? I am pretty sure we are entitled to a full refund/replacement alternative mobo at the very least.

Secondly. We are both like 90% sure the additional warning of not being Core2Duo compatible wasn't actually there when we ordered on the 20th of Jan. I thought I would do a google cache check to see if it was, but that takes me to the page as it was on the 21st, any way I can make it go futher back? Evidence might help us with our refund.

taliosfalcon

Not really related to the legal issue but apparently revision 2.0 of that motherboard supports Core 2 Duos, and they started shipping the 2.0 revision of it almost a year ago, are you sure you dont have a 2.0 revision? which contrary to what the site says should work with a core 2 duo no problem
edit: yeah i just noticed it specifically says r1 in the item title too, my bad =(

LewieP

Yeah, it's a revision 1.0

Edit: Hell, it even says in the manual that it supports "The most recent Intel Dual Core processors"

Which I guess was true at time of writing, but is nonsense now.

Ruckus

Additionally it may simply require a BIOS update to work with Core2Duos. I'm not sure if that helps if you don't have another 775 chip lying around.

Jam Warrior

Before hitting the legal wranglings have you tried contacting the company? They don't all try to screw you around.

Given the website statement being entirely different to the product I'm sure no sane supplier would argue with your demanded money back.

Rook

LewieP wrote: »

Yeah, it's a revision 1.0

Edit: Hell, it even says in the manual that it supports "The most recent Intel Dual Core processors"

Which I guess was true at time of writing, but is nonsense now.

Dual Core and Core 2 are different things. There were some Dual Core Pentium Ds, it's probably referring to those.

The 945 chipset I'm pretty sure just doesn't support the Core2s full stop. No bios updates etc will help you out. As Jam Warrior says the best bet is to have a word with the company, although I'm fairly sure ebuyers price reflects on how far the company will go to be nice to you. Out of interest did you make a thread on PA about the components? Usually people pickup on things like that fairly quickly.

Szechuanosaurus

Especially if you haven't opened it or tried to install it, you are protected for something like 14 days at least if you buy anything by mail order in the UK. With the exception of a very few items you are free to return it in this time period for no other reason than 'don't want' and the most you are going to be liable for is possibly shipping and 'restocking'. I could dig out the exact Trade Act or whatever it's called, but I am time limited at the moment, but have a google around for it and I'm sure you'll find it easy enough.

Additionally to this, I'm sure ebuyer would be more than happy to exchange it for another motherboard, although naturally you would expect to pay the difference if the replacement board is more expensive.

Mr_Grinch

Ebuyer are pretty good when it comes to replacing things, send them an email quickly and I'm sure they'll be able to sort it out for you. If they deem it is "your fault" though, you'll have to pay the postage and package for the return trip AND more than likely for the delivery of the replacement. Try arguing with them it didn't state that on the site when you ordered it, it'd more than likely work.

With regard to seeing websites how they were, the Wayback engine on www.archive.org is normally pretty good. Sadly it's got nothing on this.

Szechuanosaurus

[url=http://www.which.co.uk/reports_and_campaigns/consumer_rights/reports/Consumer&#37 wrote: »

Your rights to cancel an order

The Consumer Protection (Distance Selling) Regulations 2000 give you a 'cooling-off' period, during which you can change your mind and cancel an order. When you buy goods you have seven working days, starting from the day after you receive them, to cancel, and you do not have to give a reason for cancelling the order.

...

Returning goods

The seller's terms and conditions should also say who pays for returning goods; if they don't, then the seller has to pay.

The terms and conditions may also specify a particular way of returning goods, but these must be reasonable - the seller can't have a procedure that is so expensive or involved that it would be cheaper and easier to keep the goods.

It's only 7 days, which is shorter than I expected, but I think you're still in time. Send them an email ASAP and check over their T&Cs to see if they state a return cost. If not, bully for them.

Rook

Szechuanosaurus wrote: »

[url=http://www.which.co.uk/reports_and_campaigns/consumer_rights/reports/Consumer%20rights%20and%20problems/Buying%20goods%20and%20services/Online%20and%20mail%20order/internet_and_mail_order_shopping_report_657_120714_2.jsp]Which Guide to Online and Mailorder Rights[/url] wrote:

Your rights to cancel an order

The Consumer Protection (Distance Selling) Regulations 2000 give you a 'cooling-off' period, during which you can change your mind and cancel an order. When you buy goods you have seven working days, starting from the day after you receive them, to cancel, and you do not have to give a reason for cancelling the order.

...

Returning goods

The seller's terms and conditions should also say who pays for returning goods; if they don't, then the seller has to pay.

The terms and conditions may also specify a particular way of returning goods, but these must be reasonable - the seller can't have a procedure that is so expensive or involved that it would be cheaper and easier to keep the goods.

It's only 7 days, which is shorter than I expected, but I think you're still in time. Send them an email ASAP and check over their T&Cs to see if they state a return cost. If not, bully for them.

I always thought that referred to goods that you didn''t open/use

LewieP

Don't worry about it now guys, I negotiated a satisfactory solution with ebuyer, thanks for all the advice, it came in great use.

Szechuanosaurus

Rook wrote: »

Szechuanosaurus wrote: »

[url=http://www.which.co.uk/reports_and_campaigns/consumer_rights/reports/Consumer&#37 wrote: »

Your rights to cancel an order

The Consumer Protection (Distance Selling) Regulations 2000 give you a 'cooling-off' period, during which you can change your mind and cancel an order. When you buy goods you have seven working days, starting from the day after you receive them, to cancel, and you do not have to give a reason for cancelling the order.

...

Returning goods

The seller's terms and conditions should also say who pays for returning goods; if they don't, then the seller has to pay.

The terms and conditions may also specify a particular way of returning goods, but these must be reasonable - the seller can't have a procedure that is so expensive or involved that it would be cheaper and easier to keep the goods.

It's only 7 days, which is shorter than I expected, but I think you're still in time. Send them an email ASAP and check over their T&Cs to see if they state a return cost. If not, bully for them.

I always thought that referred to goods that you didn''t open/use

The only exceptions, as listed in the link are things like CD/DVDs if they are opened (as you could open them, copy or just watch them, then send them back), perishable items for obvious reasons and tailor made items which would be difficult to resell if they were custom made to the buyers specifications.

Everything else is 100% returnable if it's mail ordered as it's impossible to get a complete picture of the goods you are buying from a catalogue. It means you can do stuff like buy clothes through a catalogue and then your still protected if they don't fit, for example. It's impossible to get an accurate impression of the goods from a catalogue - exact fitting or clothes, accurate colour impression of furniture etc. - so a law was introduced to protect the consumers right to return in the event that anything they buy by mail order isn't exactely as they expected.