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What should I do (work email battle)

1ddqd1ddqd Registered User regular
edited March 2008 in Help / Advice Forum
Background:

At work, we have 2 teams working staggered shifts (in order to ensure coverage). Currently, my team works 12pm-9pm Mon and Tues, then switches to 7am-4am for Wed and Thurs. Friday we all work 8-5pm. That switch is my team; we go home at 9pm (get home at 10 for me) and come back at 7am (wake up 6am). Those hours, frankly, suck.

To remedy this, a few friends and I brought this up with our manager and VP; they said take it to a vote. A friend of mine sent an email out to everyone asking for their opinions. A few people have decided they don't like the idea and have nicely asked to be removed from the conversation.

Here is what I sent out, (what I thought was) a logical response to an email I got previously:
Me wrote:
Personally, I feel that going from 12-9pm then 7am-4pm is horrible; you barely have time to eat dinner before having to go to sleep - lunch at 3pm is not the same as dinner. I know Doug's team doesn't have such a drastic chance in their sleep schedule (on the contrary, they get the chance to sleep in when the schedule switches mid week) but hopefully they understand the point of this request.

On a more scientific note, the Center for Sleep Research has studies showing that eating a meal before bed will result in the loss of stages 3 and 4 (DEEP SLEEP) - 2 of the 5 stages of sleep. So according to the professionals, we need to eat 3 hours before bedtime. This means going to sleep at 12 midnight. That means, in my case, I'd be getting 5 and a half hours of sleep, which wasn't sleep to begin with, since I ate dinner and lost out on stages 3 and 4 (not recommended).

So, logically, we should not be held to strict standards on the days where our schedule switches from 12-9pm to 7-4am. We're simply not given enough time for proper food and sleep. We could either work the same shift for 4 days instead of switching back and forth in mid-week, or we could have 2 breaks the day before we switch from 12pm-9pm to 7am-4pm (one break for lunch, one for dinner). These are the only 2 logical conclusions I can come up with. I'm more curious as to why the shifts were split mid week in the first place

However, today, I got this:
There is no way in hell that I would ever agree to this schedule. This is the worst idea that I have heard and will fight it.
from a girl that sits behind me. Right behind me! Like she couldn't just say "Hey I don't agree with this," in an email. She took it a step further.

So, now I feel offended. Literally, she said it was the worst idea ever. That means worse than genocide, or baby-killing.

I need advice on taking this furher, diplomatically, but while pushing her buttons.

1ddqd on

Posts

  • FellhandFellhand Registered User regular
    edited March 2008
    How about you either let it go or you start a professional dialogue with her and find out what her needs and expectations are?

    You say you want to be diplomatic, but you get all offended and assume she thinks you're worse than a baby killer or something. Chill out.

    Edit: Also, you've stated your case in an email and worded it fairly well. If she's honestly being a bitch about it don't worry to much because if it is a good idea then usually majority will rule.

    Fellhand on
  • OhioOhio Registered User regular
    edited March 2008
    My advice: Never put anything in an e-mail that you wouldn't say out loud. It tempting, so tempting, to just go off on people in e-mails. But it's not worth it, especially at work. You can never take it back and you don't have power over who sees it. Resist your urge. Be diplomatic. Be overly nice, in fact. You'll make her look worse and you'll be sure that no one will blame you for what you write.

    Ohio on
  • MagicPrimeMagicPrime FiresideWizard Registered User regular
    edited March 2008
    Is she on the other shift? the one that gets to sleep in?

    MagicPrime on
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  • RyadicRyadic Registered User regular
    edited March 2008
    Why does she not agree to this? Is logic not her best friend?

    Ryadic on
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  • DjeetDjeet Registered User regular
    edited March 2008
    Try not to take her response personally, although it might have sounded bitchy to you, nothing in it reads un-professional to me (demanding, but not un-professional).

    If you want to move forward with this you're going to have to try to hear everyone out. It could be this lady (and the others that have shown resistance to the idea) have made lifestyle or scheduling changes to accomodate the existing work schedule.

    You should elicit from her what issues she has with your idea, and what scheduling changes she might like to see (or what scheduling changes she might not be so against). Say something like "OK, you hate my idea, but are you against any scheduling changes, is there a scheduling change or break policy you'd like to see?" Perhaps if you can come to terms with her, then you can re-posit the scheduling changes to everyone and see if they are OK with it. One vocally resistant colleague is going to deep6 any chance you got at effecting change (b/c to management, the status quo works).

    I think it less important to try to justify your position with scientific opinion, and more important to get a general consensus on what scheduled hours are going to work out for everyone. It doesn't matter if you're "right", it only matters that you can get everyone to agree upon your changes.

    Djeet on
  • EggyToastEggyToast Jersey CityRegistered User regular
    edited March 2008
    Mark her in the "disagree" column and move on. Those hours are pretty wacky, but I'm sure that some people at your job have adjusted their schedule accordingly and don't want to change.

    Bring it up with a boss or someone as to why the groups have such an odd schedule. That thurs/fri jump there is particularly troublesome, IMO.

    EggyToast on
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  • DaenrisDaenris Registered User regular
    edited March 2008
    Well, just a bit in their defense, they work 12-9pm on Thursday and have to come in at 8 on Friday. It's an hour later, so not quite as bad as your mid-week switch but it's the same idea. They get to sleep in mid-week, you get to sleep in on Monday. I'm not seeing this shift switch as such a terrible thing.

    That being said, don't bother responding to her email. It's confrontational and not something you should be dealing with at all. You've made your suggestions to -- I assume -- the people who would actually implement a change. If they like it they'll do something about it. If everyone hates the idea and complains, then it's obviously not something other people care about. If this girl is the only one that complains, then it is unfortunately her problem to deal with it.

    Daenris on
  • DrezDrez Registered User regular
    edited March 2008
    Djeet wrote: »
    Try not to take her response personally, although it might have sounded bitchy to you, nothing in it reads un-professional to me (demanding, but not un-professional).

    If you want to move forward with this you're going to have to try to hear everyone out. It could be this lady (and the others that have shown resistance to the idea) have made lifestyle or scheduling changes to accomodate the existing work schedule.

    You should elicit from her what issues she has with your idea, and what scheduling changes she might like to see (or what scheduling changes she might not be so against). Say something like "OK, you hate my idea, but are you against any scheduling changes, is there a scheduling change or break policy you'd like to see?" Perhaps if you can come to terms with her, then you can re-posit the scheduling changes to everyone and see if they are OK with it. One vocally resistant colleague is going to deep6 any chance you got at effecting change (b/c to management, the status quo works).

    I think it less important to try to justify your position with scientific opinion, and more important to get a general consensus on what scheduled hours are going to work out for everyone. It doesn't matter if you're "right", it only matters that you can get everyone to agree upon your changes.

    "No way in hell" is not an appropriate phrase to bandy around in email, especially if you are discussing schedules and aren't just shooting the shit with a coworker.

    Drez on
    Switch: SW-7690-2320-9238Steam/PSN/Xbox: Drezdar
  • DjeetDjeet Registered User regular
    edited March 2008
    Drez wrote: »
    "No way in hell" is not an appropriate phrase to bandy around in email, especially if you are discussing schedules and aren't just shooting the shit with a coworker.

    If it's peer-to-peer I think it's fine. It's not the tone you'd give to customers/clients, and perhaps not between vertical steps in the organizational chart. But different companies have different atmospheres, so whatever.

    edit: granted, if it was a reply-to-all instead of a direct reply, then that was kinda bitchy, but I think within the norms of office politicking.

    Djeet on
  • FellhandFellhand Registered User regular
    edited March 2008
    Djeet wrote: »
    Drez wrote: »
    "No way in hell" is not an appropriate phrase to bandy around in email, especially if you are discussing schedules and aren't just shooting the shit with a coworker.

    If it's peer-to-peer I think it's fine. It's not the tone you'd give to customers/clients, and perhaps not between vertical steps in the organizational chart. But different companies have different atmospheres, so whatever.

    edit: granted, if it was a reply-to-all instead of a direct reply, then that was kinda bitchy, but I think within the norms of office politicking.

    Even in terms of a direct reply it's unprofessional. It doesn't solve anything and just adds to workplace drama. I'd save said email incase further incidents arise so you have documentation.

    Fellhand on
  • AldoAldo Hippo Hooray Registered User regular
    edited March 2008
    So, now I feel offended. Literally, she said it was the worst idea ever. That means worse than genocide, or baby-killing.


    Here's an idea: don't take anything written literally and learn to read what she means instead of what it could mean if you'd take it to extremes. She is using a hyperbole to make sure that everyone understands that she strongly disagrees with your suggestion. She isn't saying that your idea is worst than eating babies for dinner. If you want to go out of your way to feel offended by it, sure go ahead, I'm sure everyone just loves workplace drama.

    Or you could mark het down as "disagreed" and go on. If she's the only one then clearly logic isn't her best friend, if more people disagree with you it's time to hear what they suggest. It's pretty obvious that these midweek shifts are crappy and it seems clear to me that higher-ups who, I guess, work normal office hours haven't thought about the whole thing at all.

    Aldo on
  • DrezDrez Registered User regular
    edited March 2008
    Look, I've had verbal arguments in mass, corporate emails where both I and someone else have threatened to beat the shit out of each other in a boxing ring. No, I'm not joking. Yes, dozens of people were CCed on the emails. And we were both serious at the time.

    This, however, is about a professional matter - work schedules. Saying "no way in hell would I ever..." is an inappropriate phrase when you are discussing a work-related subject. Even hyperbole, I would argue, is inappropriate in this context. You just don't say shit like this when you're talking about something related to work. If you want to email your coworker and say "no way in hell am I going to Bob's going away party he tried to hit on me last night omg what a jerk" or whatever well that's probably unwise but not necessarily inappropriate (though it may be anyway considering your work's email policy), but belittling someone with a legitimate work-related query with a phrase like that is wholly unacceptable. I've temped and permed at a enough companies to recognize that by now.

    However, to respond to the OP again, I really cannot recommend a course of action because it depends on too many factors that only you are privy to and can judge properly. There is no correct course of action here that applies to all contexts. At my last job I would have immediately forwarded the girl's email to my boss. In fact, I did so in a similar situation. I forwarded the email and said "I find this highly inappropriate" and it was dealt with. Sometimes you have to do the hard thing. But sometimes it is unwise or impolitic to do so. I think you have every right to be offended but it may not be the smartest thing to make a stink about it and really none of us can help you make that decision...it solely and wholly depends on the atmosphere in your office/department including the relationship between all of your coworkers, their relationship with your boss, and your relationship with your boss and coworkers.

    So my ultimate advice is to just be wise. And be wary of the idiot girl sitting behind you.

    Drez on
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  • DaenrisDaenris Registered User regular
    edited March 2008
    Drez wrote: »
    So my ultimate advice is to just be wise. And be wary of the idiot girl sitting behind you.

    And turn your desk around... when she said she'll fight it she may have been speaking literally... :)

    Daenris on
  • Totally BonerTotally Boner __BANNED USERS regular
    edited March 2008
    I would email her back. Write an email with a very abrasive and argumentative tone. And slightly allude to the situation at hand throughout. At the end, make a direct statement about you being committed to fighting an issue that absolutely nothing to do with the actual topic.

    for example at the end be like : And if you think you ownership over the yellow one, you are sorely mistaken.

    Totally Boner on
  • FellhandFellhand Registered User regular
    edited March 2008
    I would email her back. Write an email with a very abrasive and argumentative tone. And slightly allude to the situation at hand throughout. At the end, make a direct statement about you being committed to fighting an issue that absolutely nothing to do with the actual topic.

    for example at the end be like : And if you think you ownership over the yellow one, you are sorely mistaken.

    Yeah, and you wouldn't solve anything and only escalate stress at work and cause the possible involment of other people.

    Fellhand on
  • DrezDrez Registered User regular
    edited March 2008
    I would email her back. Write an email with a very abrasive and argumentative tone. And slightly allude to the situation at hand throughout. At the end, make a direct statement about you being committed to fighting an issue that absolutely nothing to do with the actual topic.

    for example at the end be like : And if you think you ownership over the yellow one, you are sorely mistaken.

    What? I think you're suggesting he be sarcastic/ironic or something (though it's hard to tell), but "be abraisive/agressive in return" is, I'm sorry, very bad advice. I've seen people get called to HR for this. I've had to testify to HR about something like this (I wasn't involved directly but coworkers in my vicinity were).

    No no no no no. Eye for an eye tactics almost always backfire in the business world, at least if you leave a paper trail, and as far as most companies are concerned, email solely exists AS a paper trail.

    Drez on
    Switch: SW-7690-2320-9238Steam/PSN/Xbox: Drezdar
  • Totally BonerTotally Boner __BANNED USERS regular
    edited March 2008
    Drez wrote: »
    I would email her back. Write an email with a very abrasive and argumentative tone. And slightly allude to the situation at hand throughout. At the end, make a direct statement about you being committed to fighting an issue that absolutely nothing to do with the actual topic.

    for example at the end be like : And if you think you ownership over the yellow one, you are sorely mistaken.

    What? I think you're suggesting he be sarcastic/ironic or something (though it's hard to tell), but "be abraisive/agressive in return" is, I'm sorry, very bad advice. I've seen people get called to HR for this. I've had to testify to HR about something like this (I wasn't involved directly but coworkers in my vicinity were).

    No no no no no. Eye for an eye tactics almost always backfire in the business world, at least if you leave a paper trail, and as far as most companies are concerned, email solely exists AS a paper trail.

    I did mean it in a sarcastic way. I think he would escalate it in a way that Jim would from the office. Act serious about something that has nothing to do with the argument. Make her fight that eventually making her confused and looking stupid.

    Totally Boner on
  • AldoAldo Hippo Hooray Registered User regular
    edited March 2008
    I did mean it in a sarcastic way. I think he would escalate it in a way that Jim would from the office. Act serious about something that has nothing to do with the argument. Make her fight that eventually making her confused and looking stupid.
    comedy=/=reality, dude. :P As funny as it would be it probably wouldn't solve anything.

    Aldo on
  • mugginnsmugginns Jawsome Fresh CoastRegistered User regular
    edited March 2008
    Drez is right on this one. If she continues being unprofessional forward it on to your supervisor or whatever. Some people in office settings just hate changes especially when they have it good and will act like assholes to anyone who tries to change anything.

    mugginns on
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  • 1ddqd1ddqd Registered User regular
    edited March 2008
    Ok, 1 by 1:
    fellhand wrote:
    You say you want to be diplomatic, but you get all offended and assume she thinks you're worse than a baby killer or something. Chill out
    Me being offended is really just an excuse to play. I will be overly cautious in any company-based emails, that's for sure.
    ohio wrote:
    Never put anything in an e-mail that you wouldn't say out loud... Be diplomatic. Be overly nice, in fact. You'll make her look worse and you'll be sure that no one will blame you for what you write...[/quote]Definitely; part of my strategy here.
    djeet wrote:
    Try not to take her response personally, although it might have sounded bitchy to you, nothing in it reads un-professional to me (demanding, but not un-professional).
    It's just an excuse to have a little fun. I work in a call center... come ahnnnn!
    EggyToast wrote:
    Bring it up with a boss or someone as to why the groups have such an odd schedule. That thurs/fri jump there is particularly troublesome, IMO
    That was essentially her argument; my problem is that it just seems unecessary
    Unprofessional
    It's unprofessional, come on. I didn't resort to 5th grade phrases to get my point across. I at least made an attempt at logic and reasoning. *cough* attempt
    Drez wrote:
    So my ultimate advice is to just be wise. And be wary of the idiot girl sitting behind you.
    lol - so true. The requirement for this call center is a college education. You should see some of her friends...
    blahblahblah
    lol, not on company email, and not during business hours. But I get the humor :P
    muggins wrote:
    Drez is right on this one. If she continues being unprofessional forward it on to your supervisor or whatever. Some people in office settings just hate changes especially when they have it good and will act like assholes to anyone who tries to change anything.
    Thanks for the helpful point. Please enjoy the following antics:


    *update*
    Diana,

    I received this from Emily in reply to the emails Carson and I sent out:

    "There is no way in hell that I would ever agree to this schedule. This is the worst idea that I have heard and will fight it. "

    I think someone needs to explain to Emily that this idea isn't set in stone. I felt her response was just a little overboard, considering Carson just asked for people to say whether they supported the schedule change or not (it's just a "Yes I like this idea" or "No I don't like this idea" response). I don't understand why this went to the next level, but if this is how people have responded to you, consider the issue dropped. Thanks for encouraging us to ask around, guess we learned our lesson.

    On a literal note, she claims this is the worst idea ever; WORST idea ever. I'm left to my own imagination to try and discover what she is trying to imply by this statement. Any advice?
    I tried to be as innocent-sounding and sincere as possible. I nearly lost it and went off, then erased what I had written. It had a lot to do with the condition of my colleague's emails and notes in our system. I think this turned out ok though :)

    1ddqd on
  • Dread Pirate ArbuthnotDread Pirate Arbuthnot OMG WRIGGLY T O X O P L A S M O S I SRegistered User regular
    edited March 2008
    Either cut or change the last two paragraphs. You sound like a whiny child and it will not endear you to your manager.

    Dread Pirate Arbuthnot on
  • Kate of LokysKate of Lokys Registered User regular
    edited March 2008
    What you should do is drop the grade school word-twisting bullshit and try to act with at least a token trace of professionalism. If you have as little respect for your job as your words and behaviour would indicate, why don't you look for a better job instead of doing your damnedest to shit all over your current one?

    Stop looking for excuses to pick petty fights. Stop using the obviously hyperbolic rhetoric of someone you already seem to dislike (based on your opinion of her friends) to justify "playing" with office politics and trying to get her in trouble.

    If you were actually offended by what she said, then the advice given here has been mostly sound: forwarding the email to your supervisor with a polite note would have been appropriate, and you wouldn't have had to worry about it anymore. But you're not offended by what she said, you're just looking for ammunition you can use to "push her buttons."
    On a literal note, she claims this is the worst idea ever; WORST idea ever. I'm left to my own imagination to try and discover what she is trying to imply by this statement. Any advice?
    You're not asking for advice on how to wrap your head around her incomprehensible rejection of your brilliant schedule, you're just trying to portray yourself as the wounded victim here. Which you are not. Your schedule sucks, I'll give you that, but from the sound of things, most of your coworkers seem to be pretty OK with it.
    A few people have decided they don't like the idea and have nicely asked to be removed from the conversation.

    What should you do about a work email battle? Not have one in the first place. Stop playing, stop picking fights, stop having fun at the expense of other people. You have a problem with your own work schedule? Take your sleep research data to your boss, and ask if you could come in a couple of hours later on Friday, and stay a couple of hours later Friday afternoon to make up for it. Or, better yet, find a job that entertains and challenges you enough to ensure that you don't resort to looking for an "excuse to play."

    tl;dr: Your coworker's response was a bit out of line, but when did two wrongs start making a right? You're deliberately over-reacting to a minor issue for the sake of getting yourself some cheap lulz. Stop it.

    Kate of Lokys on
  • DocDoc Registered User, ClubPA regular
    edited March 2008
    Respond with "I'll put you down for a 'no' vote, then."

    That should be the end of it.

    Doc on
  • DjeetDjeet Registered User regular
    edited March 2008
    I mis-spoke when I used the term "un-professional" (since un-professional can mean anything not pertaining to accomplishing work tasks) rather I should've used the phrase "meritorious of disciplinary intervention." My bad.

    Sorry, I think I was giving advice for a problem different than what the OP was asking about. I missed the part about "pushing her buttons".


    Seriously though, in my place of work, requiring a supervisor/manager to intervene in handling a petty conflict would be a strike against both concerned. My personal ire would be directed to the member who brought it to my attention (not fair, but honest).

    Djeet on
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