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Ebay Policy
isaac17
Registered User regular
Registered User regular
Hi
I recently bought an HDTV on eBay (well, 3.5 weeks ago), and they shipped it 2 weeks ago. The tracking number said it'd be here by the 23rd. When it didn't get here on the 23rd, I called the company, and they said it didn't come on the shipment it was supposed to come on. I've called every day since then and it's always different words for "We have no idea where your shipment is. Nor do we have any idea what to do other than say call back later." It's getting really frustrating, I bought the tv almost a month ago, and it still hasn't gotten here yet.
Given the case that the TV never does come, what's ebay policy on an item never recieved? Does the shipping company cover the cost of a LOST item if it wasn't necessarily insured? Does ebay cover it if it's lost? Does the seller cough up the money? Will paypal give me my money back?
Thanks
I recently bought an HDTV on eBay (well, 3.5 weeks ago), and they shipped it 2 weeks ago. The tracking number said it'd be here by the 23rd. When it didn't get here on the 23rd, I called the company, and they said it didn't come on the shipment it was supposed to come on. I've called every day since then and it's always different words for "We have no idea where your shipment is. Nor do we have any idea what to do other than say call back later." It's getting really frustrating, I bought the tv almost a month ago, and it still hasn't gotten here yet.
Given the case that the TV never does come, what's ebay policy on an item never recieved? Does the shipping company cover the cost of a LOST item if it wasn't necessarily insured? Does ebay cover it if it's lost? Does the seller cough up the money? Will paypal give me my money back?
Thanks
isaac17 on
0
Posts
http://pages.ebay.com/help/tp/isgw-fraud-shipping-concerns.html
Try to work it out with the seller
Try to work it out with the shipping company
File a dispute (which doesn't necessarily ever give me money back)
anything else I can do?
If it was credit card, you can file a chargeback through the credit card company. This will conflict with the PayPal dispute though, so do not do them both at the same time (generally, chargeback is your last resort, but be careful what you say in the PayPal dispute as they can use this to dispute the chargeback with your card company if you are not 100% clear the item never arrived).
I don't know how much you paid but again, if PayPal gives you some of it, you may or may not be able to get more back from the card company, depending on their policy and whether PayPal fights the chargeback. Just call and find out from your card company.
If you didn't fund the PayPal payment through a credit card, then there's not much else you can do.
What does the tracking number say now? Usually it will be more helpful than the seller?
If you didn't pay the shipping insurance, you are boned. And ebay covers at most up to $1000.00.
This is the problem with buying anything from e-bay ( i buy stuff all the time from there). Its so easy for people to rip you off.
1) what was this guys rating? How many sales did he have?
2) did he state in the sale any return policy or protection policy?
3) did you pay extra for insurance? (usually covers up to $500
4) did you request delivery conformation?
I have had to try to get money back from ebay. You have to wait a certain amount of time, then file a complaint. Then e-bay opens an investigation, where they contact both parties via e-mail and you tell them your side. E-bay then renders a decision and if they believe you they will refund your money (up to $1000 i believe.)
It took me 2 1/2 months to get $120 bucks back from a guy who screwed me..good luck man.
oh if you paid through paypal, then call them to open up a dispute as well.
This could qualify as never receiving the item. So basically they can force the seller to pay you back or pay you back themselves. The general conditions for doing it though are:
So depending on that, and confirmation that the item is well, gone. But I'd imagine things would get ugly if you get it while you dispute it. They cover up to 2,000, btw if all the above conditions were met. I'm assuming the seller is a PayPal user from the US/Canada. If not, check the page for the list of countries required for that coverage.
When PayPal is used, shipping insurance is to cover sellers, not buyers. See here:
https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/cps/securitycenter/sell/TipsForSellers-outside
Buyers that don't purchase insurance will still get their full payment (including shipping) amount back. Insurance only covers the seller, as it is their responsibility to get the item to the buyer. They can't wash their hands of it at the post office.
When you do not use PayPal, then you are correct, you should purchase insurance to cover yourself from items that are damaged in the mail. This will still not do much for you - the seller has to help you fill out the postage forms and actually... you know, GIVE you that money. So its really up to you if you find that reassuring or not. It doesn't affect ANYTHING on the PayPal end. PayPal could give a damn if you purchased insurance, they are going to give you the money back based on your claim regardless.
eBay doesn't cover anything anymore. Zero.
And, even if you were referring to PayPal, this number is incorrect. Here's the right ones from the PayPal User Agreement:
https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/ua/policy_pbp-outside
PayPal Buyer Protection Policy - Our program to reimburse Users for losses for up to (i) $2,000.00 USD (Top Tier Coverage Amount) for eligible items purchased on eBay and (ii) up to $200.00 USD (Basic Tier Coverage Amount) for all other eligible items purchased on eBay and for eligible items purchased on eBay. Please see section 13.9 to determine whether Top Tier Coverage Amount or Basic Tier Coverage Amount applies to your eBay purchase.
Buyer Protection for eBay Express - Our program to reimburse Users for the full amount of losses for items purchased on eBay Express.
Extended Buyer Protection with PayPal Credit - Our program to reimburse Users for the full transactional amount of the items purchased using PayPal Credit.
I disagree, I think this is "the problem" with being inexperienced, not the problem with buying on eBay. If you are inexperienced with any type of shopping you are going to get ripped off. If you buy from someone phoning you with the promise of free stuff or think about replying to the junk mail from Readers Digest you are in for the same kind of rip off.
Credit card companies didn't build their chargeback policies because of eBay, they built them because people have been scamming anywhere and everywhere for thousands of years. Give you change for a $10 instead of a $20 at the grocery store, added an extra drink to your receipt at the restaurant..... I wish I heard more people saying "OMG OLD COUNTRY BUFFET IS A GIANT SCAM THEY OVERCHARGED ME FOR 2 SODAS AND I ONLY DRANK ONE, DON'T GO THERE!!!!" more often, then I'd get less heated about this kind of discussion. Get on the "eBay is dangerous" bandwagon if you like, everyone can give their opinion openly, but I think its no more, no less risky than any other purchase of its kind.
The two problems with eBay:
1. People expect it to be like a retail store. Guess what? It's not. It's like a combination of a flea market, a wholesale outlet, a garage sale and an online store. You should compare it to other similar businesses, not the mall, if you want to be fair. I think there's plenty of scammers lurking at all these places (online stores, garage sales) and the rate of problems is probably about the same.
2. It's easy to scam idiots, so the scammers keep coming back. Until people wise up and realise the internet isn't some giant joke where they can throw around their credit cards and expect products to arrive, and expect to be able to return it no questions asked on the sellers dime when they are sick of it, things are not going to change.
I'm sure if someone came up to you and said "Penny Arcade's H/A board told me the cut on my foot would be fine so I went around with no shoes on and it got infected and I had to have an amputation, they are SCAMMERS" you'd be going o_O too. It's THE INTERNET. Be sensible and take appropriate precautions:
1. Read the sellers feedback
2. Use PayPal
3. Use your credit card as a backup for the PayPal policy (which will also cover more than $2000)
4. Don't be cheap, deals that are "too good to be true" often are, don't be an idiot
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEBTOX:IT&item=110239624827&_trksid=p3984.cTODAY.m238.lVI
If worst comes to worst I can still have paypal give me my money back right? It came out of my bank account through paypal.
Like I said, the people at estes are really trying their best, but they basically say 'we have no idea where it is' in different words every time I call...
his neutral and negatives all say he's hard to get a hold of so this seems par for the course. I wouldn't worry too much. i would tell him you want to verify the tracking number because the shipping company can't find it.
good luck.