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How bad is Sprint/Nextel?
EliteLamer
__BANNED USERS regular
__BANNED USERS regular
I am thinking about getting Sprint under the Sero plan which is 30 bucks a month for a ton of shit. I just wanted to know if it is worth it even with the low price. I have until the end of may to make up my mind and find a spring Sero code.
SEGA
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http://www.santafemods.com/Forum/HowardForums/SERO/SERO_details.pdf
Yeah I know it is
This is what I get for 30 bucks a month but I would be in a contract for 2 years...
Every time one of those kiosk guys tries to sell me one of their phones, they ask me what my plan is like, so I tell them just to watch their face fall.
lol.. What phone do you have and do you know if I get unlimted modem use out of a phone modem with Sero? As in I plug my phone into my computer and dial up.
their customer service is the worst in the industry though
I used to work for them. I know what goes on.
Every month I still get a bill from Sprint
Every month I contact thier customer service department and explain they are billing me for a dead line.
Every month I get a new idiot at thier customer service department who has no idea what to do.
Every month they roll back the charges and ASSURE me that this is the last bill I recieve.
Every month when this happens I take a picture of my ballsack and email it to Sprint's corporate office.
Im also running low on gmail invites now.....
You'll want to double check on that because people have gotten huge bills using a cell phone as a modem, with unlimited data plans, getting per KB charges.
Yeah that is what I hear but I don't see anything in there about sprints policy on it.
Thanks! 40 bucks what a rip
The deal with Sprint is that the coverage is great (at least in Southern California where I'm at) for voice and data, and this SERO pricing simply cannot be beat, but customer service, as has been limed, is godawful. You basically set up your account, monitor it for a month or two online to make sure everything's hunky dory, and if there are any problems trudge through their support and get it taken care of. After that though, you're home free.
If you look around you'll find forums (pdaphonehome is one of them IIRC) that have tweaking tips/tricks. There was a tweak that deleted a registry key that was linked to providing Sprint with the info that you were tethering, thereby disabling it. I disabled it and use it frequently (at least once a week) and have not been charged extra.
Huh. Well what does "unlimited data" really mean then?
Its unlimited from the phone, but when you hook the phone up to the computer via USB cable and use it as a modem you receive charges.
Thats just the phone. Sprint has been utter shit since January. They finally merged the old Nextel and Sprint billing systems, and its the biggest pile of garbage ever. Before the merge it took them 3 month to get my wife's phone number (Sprint since PCS) onto my account (old Nextel) for a family plan. THREE MONTHS.
Then when they finally got all the phones right they gave each one its own $150.00 family plan. DUH. The month after that the new billing system went in and they charged me for a month I already paid for. The old billing system billed for service a month in advance, apparently the new one does not. When I tried to explain to no less than SIX different reps they were billing me for the same calendar service period, they all thought I didn't understand what prorating was.
I'm a tit-hair away from dropping Sprint, just like the 900,000 other customers they lost last year, and going over to Verizon.
No man should have that kind of power.(Twitter)
Makes sense considering the abuse of the program, and their new $99 completely unlimited plan.
No man should have that kind of power.(Twitter)
Things are so bad for Sprint they open the Sero plan up to the public.
How many peak minutes are on the SERO?
I'm just trying to understand, if Sprint has an unlimited plan for $99, and SERO was open to the public for $30.....who would ever get the unlimited?
No man should have that kind of power.(Twitter)
http://www.fatwallet.com/forums/hot-deals/680568?highlight_key=y&keyword1=Sero
It may be "open to the public" through okie-doke measures, but its not like they're advertising it as an available option.
I agree, things are tanking for Sprint. They can't tell their ass from a hole in the ground. And the recent Ensemble/P2G migration isn't helping their customer satisfaction rating either. The only people that are effectively trained on both billing systems, and have access to both, are in customer retention. That should tell you something, the people who can actually fix issues are only the last resort.
No man should have that kind of power.(Twitter)
With alltel I had 800 anytime min, unlimited night and weekends, Call home Free for 39.99. Only problem was no text or data. They charged 5 bucks for text/picture. Like 7 for web access. In the end with just text the plan ended up being about 50.