As was foretold, we've added advertisements to the forums! If you have questions, or if you encounter any bugs, please visit this thread: https://forums.penny-arcade.com/discussion/240191/forum-advertisement-faq-and-reports-thread/
Options

My mouse prevents my computer from booting.

MazrimMazrim Registered User regular
edited June 2008 in Help / Advice Forum
Hello,

First of all, I have been searching for a solution to this problem for several months now, scouring the internet and asking in dedicated tech forums to no avail, so I thought I'd try here.

My USB mouse (Razer Lachesis to be specific) must be unplugged every time I boot up my computer or the boot process will hang until removed. At any time during bootup, if the mouse is plugged in, the boot process will halt until removed again, at which point it will resume as though there was no interruption. It does this in any USB port.

Once the computer is fully booted, the mouse can be plugged in and it works with no problems. I have tried disabling the pulsating light but it still happens. My PSU is adequate (1200W dual-PSU setup).

I am running Vista 64-Bit and an ASUS motherboard. Any help regarding this issue would be greatly appreciated as removing the mouse every time I want to boot is really pissing me off now.

Mazrim on

Posts

  • Options
    SpawnbrokerSpawnbroker Registered User regular
    edited June 2008
    Mazrim wrote: »
    ...I am running Vista 64-Bit...

    I'm sorry, but we're going to have to incinerate your computer. There is no other way to purge the evil.

    Seriously, the only thing I can think of is that you have it set up somehow to read off of USB instead of hard disk on bootup. Like if you had an external hard drive and you wanted windows to read off of that on startup instead of the actual hard disk? I'm not real sure, but that's what it sounds like the computer is set up to do. Maybe I'm just talking out of my ass, whooooo!

    Spawnbroker on
    Steam: Spawnbroker
  • Options
    DeShadowCDeShadowC Registered User regular
    edited June 2008
    I was more thinking the drivers, depending on where on the bootup process its hanging. Is windows starting to load and then it locking up? or it is before this?

    DeShadowC on
  • Options
    In Starscream We TrustIn Starscream We Trust Registered User regular
    edited June 2008
    I dunno what causes this, but some of the computers at work had a similar problem. A band aid fix would be to use a USB -> PS2 port adapter to hook up the mouse. Should work after that.

    In Starscream We Trust on
    tf2_sig.png
    9dominations-1.jpg
  • Options
    dispatch.odispatch.o Registered User regular
    edited June 2008
    Uninstall the Razer drivers. This will make your fancy mouse useless, but will confirm what drove me away from Razer with my last purchase. Their drivers are an abomination to god and man. I had similar problems with the last mouse I got from them and after a week I tossed it in a box as a backup and bought a logitech m5.

    dispatch.o on
  • Options
    MidshipmanMidshipman Registered User regular
    edited June 2008
    It's probably worth going into your bios and checking the boot order. Make sure that USB is not in the list.

    Midshipman on
    midshipman.jpg
  • Options
    GotrGotr Ms. St Louis, MORegistered User regular
    edited June 2008
    I really have nothing extra to say: Check the BIOS's boot order, and if that's not the problem uninstall the driver, suck it up and buy a new mouse.

    Gotr on
    [SIGPIC][/SIGPIC]
    [/spoiler]
  • Options
    DeShadowCDeShadowC Registered User regular
    edited June 2008
    I wouldn't go as far as buying a new mouse, if it stalls before windows loads it has to do with the boot list. After its a driver issue. I'm more leaning to driver though considering we're talking vista64.

    DeShadowC on
  • Options
    MazrimMazrim Registered User regular
    edited June 2008
    Hey guys,

    - The boot priority is CDROM-HDD and nothing else.
    - Using a USB-PS/2 converter is a trick I have tried to no success.
    - Uninstalling the driver and Razer software does not fix the problem.
    - The mouse has no bootup issues in another computer I try (it runs winXP). It does however have a problem with another Vista computer I have. This leads me to believe the device has issues with Vista - but surely more people then me would be complaining about this if that was the case. There's nothing on Razer's knowledgebase about it or anywhere else I can find.

    Oh, and I forgot to add that my apple iPod does the same thing to this computer and also the other Vista computer which also has a problem with this mouse. I don't think the mouse itself has an issue, just some kind of Vista USB problem.

    Mazrim on
  • Options
    vonPoonBurGervonPoonBurGer Registered User regular
    edited June 2008
    From your description, it's hard to tell where the fault lies. Where in the boot process does the system first hang if the mouse is attached? Is it before or during POST, where all you see is text? Or is it during or after the point where Windows takes over from the BIOS, displays its splash screen and continues with the boot?

    If it's during POST, I'd recommend looking for BIOS updates for your motherboard, since that's the part of the system that controls the computer during POST. That's really the only thing I can think of to try, if it's during POST.

    If it's after POST, during the Windows portion of the boot process, it's gotta be drivers. If it's not the Razer drivers, it could still be chipset drivers. For example, my motherboard is based on Intel's P35 chipset, and there are drivers for the P35 chipset that offer improved performance and compatibility for things like the IDE and USB subsystems. Make sure all of those are up to date.

    I hate to say it, but if the above don't work you may be entirely fucked here. This sounds like a bizarre inter-vendor conflict, where the way that Razer has implemented the USB standard on that mouse conflicts in some subtle way with the way USB has been implemented on the motherboard. The problem with inter-vendor issues is that each vendor always claims it's the other vendor's fault, and thus not their problem to fix. In the end, you're left holding the bag, with a pair of products that don't work properly with each other.

    NINJA EDIT:
    Mazrim wrote:
    Oh, and I forgot to add that my apple iPod does the same thing to this computer and also the other Vista computer which also has a problem with this mouse. I don't think the mouse itself has an issue, just some kind of Vista USB problem.
    Huh. Ok, one bizarre hardware conflict, maybe. But two bizarre hardware conflicts? No fucking way. Two different USB devices causing the same problem tells me it's not the devices, it's the motherboard they're plugging into, or the OS running on top of said hardware. BIOS updates and chipset drivers seem like your best bets here.

    vonPoonBurGer on
    Xbox Live:vonPoon | PSN: vonPoon | Steam: vonPoonBurGer
  • Options
    MazrimMazrim Registered User regular
    edited June 2008
    You are probably correct vonPoon. Upon checking ASUS chipset updates, an updated BIOS version "fixes system hangs with the Razer Copperhead mouse". This isn't an exact match to my problem but there's a pretty good chance that that'll fix the issue with the Lachesis as well.

    However, the problem is I'm having trouble flashing the BIOS. EZ Flash II is a BIOS utility that lets you run the .bin update files from anywhere, your hard drive, a USB flash disc, or a floppy drive. However, even after placing the BIN in my C drive the file doesn't show up. Anyone have any experience with this utility?

    Mazrim on
  • Options
    AtomBombAtomBomb Registered User regular
    edited June 2008
    IIRC, the Asus bios flash utility won't work on 64 bit. You'll need to do follow a procedure to update off of a usb key at boot. You should be able to google the procedure, it's a common issue.

    AtomBomb on
    I just got a 3DS XL. Add me! 2879-0925-7162
  • Options
    MazrimMazrim Registered User regular
    edited June 2008
    Actually, for some reason it can see the .bin in C drive now. No idea why it didn't show up before, but it worked now and I successfully flashed the BIOS and my mouse no longer hangs the boot process :D.

    Thanks everyone for your help, this was like an annoying pebble in my shoe finally being removed.

    Issue resolved.

    Mazrim on
Sign In or Register to comment.