U-Haul issue

Grundlestiltskin

So I rented a truck from uhaul this past weekend to move. I got

a 17' truck - $29.95
two dollies - $14.00
Insurance - $14.95
~12 mile move total (lot - old house - new house - lot) $10.68

= $69.58

Yet my credit card statement is showing a $105.50 charge for the truck.

What gives? I'm waiting for the uhaul guy to call me back, but this seems a bit ridiculous.

urahonky

Don't they refund you the difference when you turn it back in? I thought that's how it worked, but I could be wrong.

Grundlestiltskin

Hm, I suppose it's possible that the pending fee I see on my card is the prorated fee and not what they're actually charging. I guess we'll see when they get back to me (which, I'm sure, will be never).

RUNN1NGMAN

If it's pending, don't even worry about it. It seems like for a lot of things, the pending charge has no connection to reality. Give it a couple days to actually post.

cloudeagle

Did you fill it back up with gas when you turned it in? That could be it. It's on the contract that it needs to be 3/4 full, I believe.

Grundlestiltskin

cloudeagle wrote: »

Did you fill it back up with gas when you turned it in? That could be it. It's on the contract that it needs to be 3/4 full, I believe.

No...but the truck had 1/4 a tank of gas when I got it. Asking me to eat half a tank for no reason seems a bit...odd.

cloudeagle

Grundlestiltskin wrote: »

cloudeagle wrote: »

Did you fill it back up with gas when you turned it in? That could be it. It's on the contract that it needs to be 3/4 full, I believe.

No...but the truck had 1/4 a tank of gas when I got it. Asking me to eat half a tank for no reason seems a bit...odd.

Welp, there's your problem. I haven't used U-Haul since before the price of gas got stupid, but they should give you a truck with a reasonably full tank.

Unfortunately it's going to be your word against theirs, even if they screwed up. I doubt there's much you can do, sorry.

Grundlestiltskin

cloudeagle wrote: »

Unfortunately it's going to be your word against theirs, even if they screwed up. I doubt there's much you can do, sorry.

I think the contract paper they gave me had a picture of the fuel gauge with the needle around 1/4 a tank, I'll have to check when I get home.

If that is the case, when I speak with them I'm going to let them know it's utterly ridiculous to ask me to pay for half a tank of gas after a 12 mile total trip (and I'm guessing offhand, it was probably more like 10). I'll let them know that if they don't correct it, I won't be using them when I move again in 2 weeks.

I guess that's all I can do really.

Grundlestiltskin

Resolved - The fee on my card was the estimated amount. Apparently they clear the amount, and then credit it back and bill with the actual total that ended up being around $87 (there was a $10 refueling charge).

Natsus

Maybe a little off topic, but I'm planning on using them in 2 weeks.

Besides this misunderstanding, how was your experience with them?

Grundlestiltskin

Natsus wrote: »

Maybe a little off topic, but I'm planning on using them in 2 weeks.

Besides this misunderstanding, how was your experience with them?

Aside from them not having the furniture pads I "reserved" when I got there (I had reserved 24 pads, I got 2), it was fine. The location itself was extremely inefficient, but once I had my truck things were easy enough.

mts

So i would avoid uhaul if at all possible. they have crappy old trucks for the most part. if you are only doing a short distance move then it isn't a big deal but long ways i would go with someone else. I like Penske, but i think enterprise actually does big trucks now

Natsus

Grundlestiltskin wrote: »

Natsus wrote: »

Maybe a little off topic, but I'm planning on using them in 2 weeks.

Besides this misunderstanding, how was your experience with them?

Aside from them not having the furniture pads I "reserved" when I got there (I had reserved 24 pads, I got 2), it was fine. The location itself was extremely inefficient, but once I had my truck things were easy enough.

okay, thanks Grundlestiltskin!

mts: My move is maybe 10 miles so I'll probably just stick with them. Thanks for mentioning about the old trucks.

Feral

I've had major issues with U-Haul in the past. The worst one was when I reserved a truck two weeks in advance and arrived at the U-Haul location to discover that they didn't have any trucks at all at any location in a 30 mile radius and was informed that a reservation is not a guarantee of availability.

I asked them what the hell a reservation is supposed to be, then.

I avoid them now. I second the Penske recommendation.

bowen

Yeah go with Enterprise to rent a truck for moving unless you need to move shit tons of stuff.

EggyToast

Feral wrote: »

I've had major issues with U-Haul in the past. The worst one was when I reserved a truck two weeks in advance and arrived at the U-Haul location to discover that they didn't have any trucks at all at any location in a 30 mile radius and was informed that a reservation is not a guarantee of availability.

I asked them what the hell a reservation is supposed to be, then.

I avoid them now. I second the Penske recommendation.

Agreed. Uhaul survives on short, local moves. Avoid them for anything beyond your immediate area, as they delight in fucking people over who plan a serious move.

My wife and I did the same thing, reserved a truck weeks in advance for a 1000 mile move, only to be told "we might have one in 24 hours, the reservation doesn't mean we'll have one when we say we will." The shitty thing is that all the bitching in the world won't make a truck appear, so they don't give a shit.

But they're everywhere, so for short moves, they're really the only game in town due to their low prices.

embrik

EggyToast wrote: »

Feral wrote: »

I've had major issues with U-Haul in the past. The worst one was when I reserved a truck two weeks in advance and arrived at the U-Haul location to discover that they didn't have any trucks at all at any location in a 30 mile radius and was informed that a reservation is not a guarantee of availability.

I asked them what the hell a reservation is supposed to be, then.

I avoid them now. I second the Penske recommendation.

Agreed. Uhaul survives on short, local moves. Avoid them for anything beyond your immediate area, as they delight in fucking people over who plan a serious move.

My wife and I did the same thing, reserved a truck weeks in advance for a 1000 mile move, only to be told "we might have one in 24 hours, the reservation doesn't mean we'll have one when we say we will." The shitty thing is that all the bitching in the world won't make a truck appear, so they don't give a shit.

But they're everywhere, so for short moves, they're really the only game in town due to their low prices.

Exactly to all of these posts.

If you have to go with them, here's the best advice I can give you - Get there 30 minutes BEFORE they open. Seriously, camp out if you have to, especially if it's a weekend day. With a reservation, trucks are still basically first come, first served. I think they ask what time you want the truck when you make the reservation, so make sure you ask for it for the opening time.
All of the locations I've used have been incredibly inefficient, so getting there first thing and getting your moving done early is the best advice I have.
The last time I moved, I got there before it opened, and a line started forming behind me before opening time. I got my truck right away, moved my stuff, and returned it about 2 or 3 hours later. When I returned it, I had to wait in line for a good 30 minutes more just to check it back in. At least at that point, it was no big deal to wait, since I had all my stuff moved and hadn't planned anything else for the day.