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The Sheraton lost my reservation.

emoericemoeric Registered User regular
edited August 2008 in PAX Archive
I have already posted on the hotel share thread, but since people who already have a room will most likely not be looking at it I have posted a new one so that everyone is made aware.

I called the Sheraton yesterday to check my reservation and apparently they lost it (regardless of me providing a confirmation number). I was told that their computer had previously crashed. I highly suggest that anyone who has booked at the Sheraton call and make sure that they still have a record of your reservation.

If you also have this problem, please PM me, I will be talking to the manager tomorrow.

emoeric on

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    TrainwreckXTrainwreckX Registered User regular
    edited August 2008
    Bump, this is important info. I suggest you change the title of the post to suggest this could be an issue for everyone. I also think this is deserving of a sticky, at least for a bit.

    TrainwreckX on
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    emoericemoeric Registered User regular
    edited August 2008
    BUMP. Thanks for the bump. However still no luck on this end. Just "sorry sir, we don't have your reservation"
    I did receive a call back from the special reservations with a phone number that i can call them back at. AWESOME! Thus tomorrow is another day

    BTW I booked this back in early april

    emoeric on
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    tenchikazetenchikaze Registered User regular
    edited August 2008
    Phew, mine's still there. I hope you get yours sorted out. D:

    tenchikaze on
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    BrennaCeDriaBrennaCeDria Registered User regular
    edited August 2008
    I checked mine online now, and both rooms (two nights at regular rate, plus three at PAX rate) seem to still be okay. I'll continue checking periodically to make sure.

    BrennaCeDria on
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    nemaihnenemaihne Registered User regular
    edited August 2008
    Thanks for the head's up! I booked back in the spring as well. Whew, just checked mine and everything seems okay for now. Let us know how it works out for you.

    nemaihne on
    I *think* that's what I meant to say...
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    SnoowySnoowy Registered User regular
    edited August 2008
    Just checked mine. All's well. Thanks for the heads up though!

    Good luck with yours! Just sleep in the lobby if you need to.

    Snoowy on
    Snoowii.png
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    ukiyo eukiyo e Registered User regular
    edited August 2008
    Mine seems to be ok as well. Thanks for the info and keep us updated on your situation!

    ukiyo e on
    1EAFQ.gif
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    zombiebotzombiebot Registered User regular
    edited August 2008
    FYI, the Crowne Plaza "lost" my reservation in July. I e-mailed Khoo, and he and Mike Felauer helped me get it straightened out, and consequently I'm bringing them cookies. :)

    zombiebot on
    Chelseabot, fell victim Quake III, aka "Girl Killer" in 2007.
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    SableSable Registered User regular
    edited August 2008
    They still have mine, whew.

    Sable on
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    GhazgkullGhazgkull Registered User regular
    edited August 2008
    They still have mine too.

    Ghazgkull on
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    SumiSumi Abbotsford, BCRegistered User regular
    edited August 2008
    Glad to see everyone's is still intact. Still it's a good thing to just check.

    Sumi on
    Standard Action, it's a webseries.
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    Mike FehlauerMike Fehlauer Registered User regular
    edited August 2008
    Give me a holler if you get no joy from them. We'll get it sorted out.

    Mike Fehlauer on
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    Comrade OneComrade One Registered User regular
    edited August 2008
    Mine is still there! Phew.

    Kinda awkward conversation tho... Hi, I just wanted to check if my reservation was up-to-date!
    Reservation No, Last name,
    Yes we have it! It's on these dates.
    Oh, great. Thanks.

    :S

    Comrade One on
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    ZankaboZankabo Registered User regular
    edited August 2008
    Yeah, called em today to just make sure, mentioned I had heard they had lost a reservation or two..

    but still there! woo.. don't wanna hafta worry about the hotel room.. paying for it is worry enough! ;)

    Zankabo on
    Better a witty fool than to have a foolish wit....
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    SumiSumi Abbotsford, BCRegistered User regular
    edited August 2008
    We got it sorted out and thanks everyone for the concern.

    Apparently *some* staff members in Seattle can't spell. Even when you do it like cops do. (B as in BALL.. A as in ANVIL.. ) Finally after the 5th call we got someone with a brain who knew how to spell "Eric" properly and they found it...

    They even spelled his e-mail wrong when they took the reservation in the first place.. and I'm sure he spelled it out for them.

    But anyways thats absolutely the last thing you need before PAX... to get there and have them tell you you don't have a reservation. I'm glad we called and checked first instead of having to deal with this on the day-of. Now it's fixed and we can carry on worry-free. (or at least as close as can be) :)

    Sumi on
    Standard Action, it's a webseries.
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    BrennaCeDriaBrennaCeDria Registered User regular
    edited August 2008
    What I did when I checked my reservation online is use my last name and the number for the card I reserved it with. Even if there's any confusion in the future, if you can look it up this way it should take out the spelling issues.

    BrennaCeDria on
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    SumiSumi Abbotsford, BCRegistered User regular
    edited August 2008
    Unfortunately ours was done over the phone because we missed out on the Pax rate for the last night.

    Sumi on
    Standard Action, it's a webseries.
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    CaptainTapoleCaptainTapole Awesome in the Possum - Yee-Haw! Northern CaliforniaRegistered User regular
    edited August 2008
    Yup. One room in the Club Floor for three nights under my last name...

    Still there!

    CaptainTapole on
    The Girl Who Gave Everyone the Shortest Jenga Game Ever.
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    BrennaCeDriaBrennaCeDria Registered User regular
    edited August 2008
    Sumi wrote: »
    Unfortunately ours was done over the phone because we missed out on the Pax rate for the last night.

    My reservation was over the phone, too, but you can still check the status online, if anything bugs up again before your check in. :)

    BrennaCeDria on
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    ViscountalphaViscountalpha The pen is mightier than the sword http://youtu.be/G_sBOsh-vyIRegistered User regular
    edited August 2008
    Sumi wrote: »
    We got it sorted out and thanks everyone for the concern.

    Apparently *some* staff members in Seattle can't spell. Even when you do it like cops do. (B as in BALL.. A as in ANVIL.. ) Finally after the 5th call we got someone with a brain who knew how to spell "Eric" properly and they found it...

    They even spelled his e-mail wrong when they took the reservation in the first place.. and I'm sure he spelled it out for them.

    But anyways thats absolutely the last thing you need before PAX... to get there and have them tell you you don't have a reservation. I'm glad we called and checked first instead of having to deal with this on the day-of. Now it's fixed and we can carry on worry-free. (or at least as close as can be) :)

    This is a very good thing because seattle will be stuffed that weekend. I'm almost certain that there will be complaints from both parties about not enough hotel rooms (Bumpershoot and PAX)

    Viscountalpha on
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    paviecapavieca Registered User regular
    edited August 2008
    just double checked my room at the sheraton and everything is five by five. =)

    pavieca on
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    leafleaf Registered User regular
    edited August 2008
    Well good signal strength and quality is great, but what about your room?

    leaf on
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