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Why EBGames and Gamestop suck.

245

Posts

  • Page-Page- Registered User regular
    edited August 2008
    Oh wow, that sticker pisses me right off, too.

    Sometimes it'll be a game that's been around the block a few times and there are 3 or 4 stickers plastered over top each other. Chances of getting those things off without them ripping? Not so good. Even if I do manage to get them off there's a huge welt and a whole lot of scratches, plus residual glue. Then dust gets into the glue and I get this lovely brown crud that's just there, for years.

    Page- on
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  • OmegasquashOmegasquash Boston, MARegistered User, ClubPA regular
    edited August 2008
    Stickers: They make collecting on the cheap less attractive.

    That's why I hit 'em up. And I'd guarantee that, if they didn't slap 'em on the paper, I'd spend a lot more money there too. Like, a lot more money. XBox/GC games be gettin' cheeeeeeeeeap here lately.

    Omegasquash on
  • Liquid GhostLiquid Ghost DO YOU HEAR THE VOICES, TOO?! Registered User regular
    edited August 2008
    The more threads like this that I see, the more I've come to realize that the GameStop I work at is one of the few of its kind not populated by shitheads.

    Liquid Ghost on
  • GimeCGimeC Registered User regular
    edited August 2008
    The more threads like this that I see, the more I've come to realize that the GameStop I work at is one of the few of its kind not populated by shitheads.

    Yeah... my gamestop's fine. Preorders always go through fine and I'm friends with a few people who work there. :/ I've been to crappy ones before, though, and they are pretty bad.

    GimeC on
  • SlicerSlicer Registered User regular
    edited August 2008
    The more threads like this that I see, the more I've come to realize that the GameStop I work at is one of the few of its kind not populated by shitheads.

    Honestly it seems like a vocal minority most of the time. Those who don't have complaints usually don't yell to everyone who listens that everything is fine.

    Not to say there aren't bad stores, mind you.

    Slicer on
  • ArikadoArikado Southern CaliforniaRegistered User regular
    edited August 2008
    The more threads like this that I see, the more I've come to realize that the GameStop I work at is one of the few of its kind not populated by shitheads.

    The one near by job is awesome despite its "hole in the wall" look. The ones I find at the mall or on the other side of town tend to be...well, I would describe it as Blockbuster Video. You got the overpassionate manager, the owner who doesn't know shit about games, the blockhead cash register loon, and the morons lacking the proper motor skills to sort games other than by console. And they still try to sell you stuff even when browsing.

    So yeah, hit or miss around here.

    Arikado on
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  • YorkerYorker Registered User regular
    edited August 2008
    Seeing as in my country we're just now getting our first gamestops i don't have any experience with them, but it's nice having a store focused just on games and one that will hopefully rectify some of the major flaws and problems with local stores.

    Yorker on
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  • GyralGyral Registered User regular
    edited August 2008
    Anyone who regularly buys used games from Gamestop/EB should also own GooGone or lighter fluid and a razor. Except for a few titles, you could look at my whole collection and not know which ones were used and which weren't.

    Edit: I'm talking about the game cases. The discs are another matter. I keep my discs pristine, especially compared to some of the drink coasters they sell.

    Gyral on
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  • Cameron_TalleyCameron_Talley Registered User regular
    edited August 2008
    EskimoDave wrote: »
    EskimoDave wrote: »
    I've noticed that the EBgames in town have different prices for the same game.

    You know that's probably just a mistake and if you said something I'm sure they would rectify things?
    The game always rings up as the price on the sticker. Making it hard to believe its a mistake. If it was a mistake the computer would have the correct price.

    Having worked extensively with retail inventory systems before, that's not always true. It depends on how they have their inventory set up.

    I would suspect a game with two prices simply has two (or more) records in the inventory system by mistake, easily allowing a pricing discrepancy.

    Cameron_Talley on
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  • OmegasquashOmegasquash Boston, MARegistered User, ClubPA regular
    edited August 2008
    Gyral wrote: »
    Anyone who regularly buys used games from Gamestop/EB should also own GooGone or lighter fluid and a razor. Except for a few titles, you could look at my whole collection and not know which ones were used and which weren't.

    Does that work on the paper insert as well? If so, then you just cost me a lot of money :P

    Omegasquash on
  • HounHoun Registered User regular
    edited August 2008
    My Gamestop is pretty awesome, though I mostly only buy preorders and used stuff. The preorders are always sealed, since I pick them up first-day, and the used stuff doesn't even have the original books/packaging half the time, so I could care less that the disk/cart was in a drawer.

    The manager and employees at my local GS are all pretty cool, too. They all at least know me by sight, some by name, and will strike up conversations with me about whatever they're playing and shit, even when I'm not buying anything and just looking around.

    As for PC games... yeah. They have a shelf (they're one of the bigger GStops I've seen), but honestly, PC games don't sell that well these days. Consoles have pretty much won this generation, with the PC becoming more about small size energy efficiency, and consoles going HD. Really, most of the time, I'd rather look at my HDTV than my monitors, too.

    Houn on
  • GyralGyral Registered User regular
    edited August 2008
    Gyral wrote: »
    Anyone who regularly buys used games from Gamestop/EB should also own GooGone or lighter fluid and a razor. Except for a few titles, you could look at my whole collection and not know which ones were used and which weren't.

    Does that work on the paper insert as well? If so, then you just cost me a lot of money :P

    Anyone stupid enough to put the pricing sticker on the actual insert deserves to be ejected from the gene pool. That's just being malicious.

    Gyral on
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  • OmegasquashOmegasquash Boston, MARegistered User, ClubPA regular
    edited August 2008
    Gyral wrote: »
    Gyral wrote: »
    Anyone who regularly buys used games from Gamestop/EB should also own GooGone or lighter fluid and a razor. Except for a few titles, you could look at my whole collection and not know which ones were used and which weren't.

    Does that work on the paper insert as well? If so, then you just cost me a lot of money :P

    Anyone stupid enough to put the pricing sticker on the actual insert deserves to be ejected from the gene pool. That's just being malicious.

    Heh, welcome to what I'm up against. I mean, I want to buy more, and they could cut back their sticker cost by 1/3 (we're talking pennies though, so that doesn't really matter)!

    Omegasquash on
  • darklite_xdarklite_x I'm not an r-tard... Registered User regular
    edited August 2008
    I can deal with their corporate scripted spiel. I can deal with the shady people and kids that run around their stores. I can deal with their clerks who lack intelligence or personal hygiene standards. I can even deal with nthe lack of PC games (retail PC games are dying to digital distribution anyways.)

    I cannot tolerate them selling gutted games as new. I specifically request unopened new games, and 9 times of 10, I walk out of their stores empty handed. They punish their customers under the proclamation that its to combat theft, rather then tweak their shelves and displays.

    And I don't care what they do in your store, the clerks play those gutted games. It may not happen in "your store", but that's far from universally true.

    This right here is why I don't go to Gamestop/EB anymore. Maybe I'm some sort of video game snob, but when I buy a game labeled new I want the first hands to touch it (outside of the factory) to be mine. I remember one time I bought one of these games for my little brother and when I got the gutted game I felt like such a shitbag giving him a game that looked like I found it at a garage sale.

    darklite_x on
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  • Liquid GhostLiquid Ghost DO YOU HEAR THE VOICES, TOO?! Registered User regular
    edited August 2008
    I've been to some bad stores before. Being ignored for long periods of time, none of the employees knowing shit about their job, constant haggling, or even threatening, if I don't pick up a reserve for some game that I'm not interested in, complete disorder and disarray in each section, making browsing difficult... the list goes on. I've had employees at these stores argue with me about whether the 40 gig PS3 is backwards-compatible or not or whether GTA3 came out on the PC. It's a mess.

    Sure, we'll ask if you want to reserve something when you come up to the counter and stress that it's probably a good idea to do so at least somewhere if you plan on getting an incredibly popular title on launch day. That's part of our job, after all, and is a decent chunk of what upper management looks at when judging a store's performance.* When a customer says no, however, we don't push the issue. We just ring them up and let them get out on their way.

    I don't know. I'm just a gamer and I work there, as a second job that gives me comparatively lower pay, because I like the people I work with and gaming, as pathetic as it may sound, is a hobby that's been a part of my life ever since I was in the cradle.
    *I probably shouldn't say this, but our hours are determined by the amount of average reserves that we get. It used to be the amount of people working. Not anymore. None of us were happy with this change, but with the upcoming holidays, we're getting more to work with as opposed to the pathetic 91 hours we'd often have to spread around for about seven or eight people. A lot of the employees who had a separate source of income, like myself, wouldn't even be scheduled for weeks at a time, because those who worked there exclusively had bills to pay and couldn't afford to give up a whole lot.

    Liquid Ghost on
  • Cameron_TalleyCameron_Talley Registered User regular
    edited August 2008
    Another major problem I have with Gamestop is that they killed the used game market for older consoles. By refusing to accept trade-ins for older games, the supply dried up. When they bought out Funcoland, etc, they ruined that source, too.

    Essentially, unless you have an independent specialty game store, you can't find used games anymore. And the specialty stores, no longer faced with competition, raised their prices. Or at least mine did.

    It really sucks to not be able to buy NES games for cheap anymore without resorting to Ebay or flea markets...

    Cameron_Talley on
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  • OmegasquashOmegasquash Boston, MARegistered User, ClubPA regular
    edited August 2008
    darklite_x wrote: »
    I can deal with their corporate scripted spiel. I can deal with the shady people and kids that run around their stores. I can deal with their clerks who lack intelligence or personal hygiene standards. I can even deal with nthe lack of PC games (retail PC games are dying to digital distribution anyways.)

    I cannot tolerate them selling gutted games as new. I specifically request unopened new games, and 9 times of 10, I walk out of their stores empty handed. They punish their customers under the proclamation that its to combat theft, rather then tweak their shelves and displays.

    And I don't care what they do in your store, the clerks play those gutted games. It may not happen in "your store", but that's far from universally true.

    This right here is why I don't go to Gamestop/EB anymore. Maybe I'm some sort of video game snob, but when I buy a game labeled new I want the first hands to touch it (outside of the factory) to be mine. I remember one time I bought one of these games for my little brother and when I got the gutted game I felt like such a shitbag giving him a game that looked like I found it at a garage sale.

    Seriously, when you're buying new, go Best Buy or Target. It's the safest bet. Or, if you're pressed, then ask if they have a new copy. If not, don't buy it. Just be sure to check out the scene when they scan your stuff. By and large, most will not try to F you over, but one bad apple is all it take, I suppose.

    Omegasquash on
  • SimbelmyneSimbelmyne Registered User regular
    edited August 2008
    After buying two games as "new" which had clearly been used (and seeing one I'd traded in being sold as new) I'm done with Gamestop. I buy all of my games now from Wal-mart, Circuit City, Target, Best Buy, Amazon etc.

    My last transaction with them will be to pick up a preorder of the Fallout 3 Collector's Edition when it's released. I've been assured that it will not be gutted because it will be in a package that they can't display on shelves however at this point nothing would surprise me.

    Simbelmyne on
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  • Local H JayLocal H Jay Registered User regular
    edited August 2008
    Here's my major fucking beef with Gamestop:
    Uneducated Employees.
    You know what? I don't want you to know who Gunpei is or where Shadow Moses took place.
    But for the love of GOD, please just know accurate information, such as release dates, requirements, and TELL THE GOD DAMNED TRUTH. I can't tell you how many times I've asked a question of these people and they just make shit up. That's not a good policy. Fuck, that's not even right. Don't be afraid about sounding stupid, tell me the truth.
    I can live with you having to look up the proper release date, or checking the manuals or WHATEVER. And then, there's the whole preorder shit. I know, I know, they have to. Doesn't mean it isn't annoying. And then theres the guys who tell lies to moms so they spend more, like the time I heard a guy said you have to have two guitars for Rock Band, and convinced her to buy GH3 aswell. Just, come on. I can't believe how many times I'll be in there and here them say the single dumbest thing ever or are just unhelpful.
    For starters, we have...
    "What's a good game similar to Crackdown?"
    "Spiderman 3!"

    "Can I preorder *blahblah*?"
    "Sure! Anything else you'd like to preorder?"
    "Nah. Just want that game."
    "Well, what about *snoosnoo?"
    "No thanks."
    "*makes a 'man your missin' out face* aallllllright..."

    "Gears of War 2 looks so good!"
    "PFFT, Gears. Man, play WOW for 15 minutes and tell me you are having more fun in Gears."

    "Hi, I'd like to buy a Wii."
    "*laughs in customers face* Good Luck!"

    Luckily, I moved far, far away from that shitfest. My new store is run by a very nice, and well-informed woman. I was amazed when she didn't push me for preorders or try to shoehorn more shit into peoples sales.

    Local H Jay on
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  • TheUnsane1TheUnsane1 PhiladelphiaRegistered User regular
    edited August 2008
    As most of my purchases are day 1 buys I don't really have issue with EB/GS it also helps that I have friends at the local store. This said I no longer trade games in for the anal rape prices gs trys to give for trades. Pre merger EB gave much better trade in money and had deals that were more appealing. I have also found that stores that ARE NOT in malls are all most always a better bet for customer service and employee knowledge.

    TheUnsane1 on
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  • SkutSkutSkutSkut Registered User regular
    edited August 2008
    Pre-orders and used games is all you should buy at gamestop.

    Mine's good, they don't hound for preorders unless they're new employees, know me when I come in, know it's a 2 hour drive so don't hassle me any(unless the staff is new).

    Hell the manager told some lady "sure they pay my check, but third party controllers are cheaper but they're awful and die alot and in the long run it's cheaper to just get first party."

    Which is true unless you get really lucky.

    SkutSkut on
  • Santa ClaustrophobiaSanta Claustrophobia Ho Ho Ho Disconnecting from Xbox LIVERegistered User regular
    edited August 2008
    Gyral wrote: »
    Gyral wrote: »
    Anyone who regularly buys used games from Gamestop/EB should also own GooGone or lighter fluid and a razor. Except for a few titles, you could look at my whole collection and not know which ones were used and which weren't.

    Does that work on the paper insert as well? If so, then you just cost me a lot of money :P

    Anyone stupid enough to put the pricing sticker on the actual insert deserves to be ejected from the gene pool. That's just being malicious.

    Heh, welcome to what I'm up against. I mean, I want to buy more, and they could cut back their sticker cost by 1/3 (we're talking pennies though, so that doesn't really matter)!

    And to actually answer the question... The only way using GooGone or similar on the sleeve inserts is a good idea is if the paper was sealed against some kind of liquid damage. In those retarded circumstances, you're better off buying the game from somewhere else.

    Santa Claustrophobia on
  • HounHoun Registered User regular
    edited August 2008
    Here's my major fucking beef with Gamestop:
    Uneducated Employees.
    You know what? I don't want you to know who Gunpei is or where Shadow Moses took place.
    But for the love of GOD, please just know accurate information, such as release dates, requirements, and TELL THE GOD DAMNED TRUTH. I can't tell you how many times I've asked a question of these people and they just make shit up. That's not a good policy. Fuck, that's not even right. Don't be afraid about sounding stupid, tell me the truth.
    I can live with you having to look up the proper release date, or checking the manuals or WHATEVER. And then, there's the whole preorder shit. I know, I know, they have to. Doesn't mean it isn't annoying. And then theres the guys who tell lies to moms so they spend more, like the time I heard a guy said you have to have two guitars for Rock Band, and convinced her to buy GH3 aswell. Just, come on. I can't believe how many times I'll be in there and here them say the single dumbest thing ever or are just unhelpful.
    For starters, we have...
    "What's a good game similar to Crackdown?"
    "Spiderman 3!"

    "Can I preorder *blahblah*?"
    "Sure! Anything else you'd like to preorder?"
    "Nah. Just want that game."
    "Well, what about *snoosnoo?"
    "No thanks."
    "*makes a 'man your missin' out face* aallllllright..."

    "Gears of War 2 looks so good!"
    "PFFT, Gears. Man, play WOW for 15 minutes and tell me you are having more fun in Gears."

    "Hi, I'd like to buy a Wii."
    "*laughs in customers face* Good Luck!"

    Luckily, I moved far, far away from that shitfest. My new store is run by a very nice, and well-informed woman. I was amazed when she didn't push me for preorders or try to shoehorn more shit into peoples sales.

    In This Thread: Local H Jay discovers that Retail Jobs attract morons. Shocking news, indeed.

    And now, to Ollie Williams with the Preorder Forecast. Ollie?

    THEY GONNA ASK YOU!

    Thanks Ollie!

    Houn on
  • SkutSkutSkutSkut Registered User regular
    edited August 2008
    Does anyone elses stores sell old Gameboy Games? I got Metroid II there for about $8.

    SkutSkut on
  • HtR-LaserHtR-Laser Registered User regular
    edited August 2008
    One of my local gamestops is great. Low pressure, decent inventory (unfortunately, no PC games), quick service, and I don't think they've ever sold me a gutted game as new. It's too bad that the other gamestops in a close vicinity are plagued with what I hear a lot of people complaining about: pushy sales tactics, terrible inventory, and one of the stores is frequently crowded with the clerks' friends, who just hang out and cause waits of twenty minutes or more when I'm just trying to buy a game and get out.

    HtR-Laser on
  • Spiffy MageSpiffy Mage Registered User regular
    edited August 2008
    I dunno. The Two EBs where I live are pretty good stores. I know most of the staff at both stores, and both of them have huge display cases behind the counter of new, factory fresh games. Well, the popular ones anyway, older titles are in the back room most of the time, but they're still sealed. I've never gotten a gutted new game.

    Maybe I'm just lucky.

    Spiffy Mage on
  • Local H JayLocal H Jay Registered User regular
    edited August 2008
    Dude. There are morons in every job. And my local GS has actually functioning adults in it!
    The fact that they don't give a shit is what gets me. I'd figure that most people who worked at GS would enjoy games, since all you'd be doing is stocking and shilling games all day and night, with people asking for your help frequently.
    Go work at Walmart if you don't care.

    Local H Jay on
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  • HounHoun Registered User regular
    edited August 2008
    Dude. There are morons in every job. And my local GS has actually functioning adults in it!
    The fact that they don't give a shit is what gets me. I'd figure that most people who worked at GS would enjoy games, since all you'd be doing is stocking and shilling games all day and night, with people asking for your help frequently.
    Go work at Walmart if you don't care.

    ...Gamestop pays better than Wal*Mart? Also, less heavy lifting.

    Houn on
  • TheUnsane1TheUnsane1 PhiladelphiaRegistered User regular
    edited August 2008
    HtR-Laser wrote: »
    one of the stores is frequently crowded with the clerks' friends, who just hang out and cause waits of twenty minutes or more when I'm just trying to buy a game and get out.

    I think this is why you find people that often have no concept of anything related to gaming working in gs. I mean logically you want your people to be able to help the customer and move on, not bullshit for 20 minutes with customers who may or may not even buy anything. I know for sure that some of the local stores by me employee people with almost zero game knowledge seemingly intentionally.

    TheUnsane1 on
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  • Local H JayLocal H Jay Registered User regular
    edited August 2008
    Houn wrote: »
    Dude. There are morons in every job. And my local GS has actually functioning adults in it!
    The fact that they don't give a shit is what gets me. I'd figure that most people who worked at GS would enjoy games, since all you'd be doing is stocking and shilling games all day and night, with people asking for your help frequently.
    Go work at Walmart if you don't care.

    ...Gamestop pays better than Wal*Mart? Also, less heavy lifting.

    My friend who works there says they pay minimum wage. So unless Walmart goes under that (actually not all that unlikely) then yeah, standard register biscuits are making Walmart money.
    And yes, less heavy lifting. Because shipments of consoles and Rock Band/GH bundles teleport directly into the store.

    Local H Jay on
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  • HounHoun Registered User regular
    edited August 2008
    Pushing a box of games to the back room once or twice a week is NOTHING like working stock in a megamart. :P

    Houn on
  • TiemlerTiemler Registered User regular
    edited August 2008
    Another major problem I have with Gamestop is that they killed the used game market for older consoles. By refusing to accept trade-ins for older games, the supply dried up. When they bought out Funcoland, etc, they ruined that source, too.

    A couple years ago, when I started hunting down some PS1 titles, the only place that had them was a Gamestop. The used bin was huge and priced for clearance, with some real gems in there. I browsed it on a few separate visits spread out over weeks. Apart from my purchases, the contents of the bin didn't change one bit.

    So I can't really blame them for not accepting trade-ins of old games.

    PS - There are two really good Gamestops in my area, and they get most of my business.

    Tiemler on
  • Mortal SkyMortal Sky queer punk hedge witchRegistered User regular
    edited August 2008
    When I got TWEWY from gamestop, it was actually in the shrinkwrap. But this is mostly because when I asked about it, they had to go into the black cupboard of brand new games/used game carts and give it to me. My jaw hit the checkout counter.

    Mortal Sky on
  • Shoegaze99Shoegaze99 Registered User regular
    edited August 2008
    I no longer shop in these stores, tending to buy my games online. Is this "gutting" thing with PC games really that common? Frankly it sounds it a bit shady. I have a hard time believing it's a corporate-wide practice.

    Shoegaze99 on
  • Xenogears of BoreXenogears of Bore Registered User regular
    edited August 2008
    You'll make much less working at GS than you will at Wal Mart.

    However in the end you'll probably deal with less stupid at GS.

    GS is great if you have a real job and just need something for one day a week and to give you a slight discount.

    Xenogears of Bore on
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  • PeewiPeewi Registered User regular
    edited August 2008
    I realize that EBGames might work differently here than in USA, but I have never been asked whether I wanted to preorder something.

    Peewi on
  • wyrlsswyrlss Registered User regular
    edited August 2008
    Houn wrote: »
    Dude. There are morons in every job. And my local GS has actually functioning adults in it!
    The fact that they don't give a shit is what gets me. I'd figure that most people who worked at GS would enjoy games, since all you'd be doing is stocking and shilling games all day and night, with people asking for your help frequently.
    Go work at Walmart if you don't care.

    ...Gamestop pays better than Wal*Mart? Also, less heavy lifting.

    My friend who works there says they pay minimum wage. So unless Walmart goes under that (actually not all that unlikely) then yeah, standard register biscuits are making Walmart money.
    And yes, less heavy lifting. Because shipments of consoles and Rock Band/GH bundles teleport directly into the store.

    Imagine for a moment that you hate people. Now go to walmart. Unless it is 3:00 AM you will find a fuckton of people. Now go to EB/GS. Not as many people.
    That'd be my reasoning.

    wyrlss on
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  • Liquid GhostLiquid Ghost DO YOU HEAR THE VOICES, TOO?! Registered User regular
    edited August 2008
    I dunno. The Two EBs where I live are pretty good stores. I know most of the staff at both stores, and both of them have huge display cases behind the counter of new, factory fresh games. Well, the popular ones anyway, older titles are in the back room most of the time, but they're still sealed. I've never gotten a gutted new game.

    Maybe I'm just lucky.
    That's not uncommon in stores that have the space. If you've ever seen our sales floor and back room, though, you'd cringe. It's pretty much impossible to take absolutely everything out of the drawers and put them out on the walls or in the back. If we could, though, then we'd just get dummy cases and stick those out with extra cover art sent to us by corporate.

    No amount of complaining on my part has gotten anything done, though. The drawers are, at the best of times, a mild annoyance.

    Liquid Ghost on
  • PatboyXPatboyX Registered User regular
    edited August 2008
    I would like that say that I had a friend who worked for Babbages/EB years ago (maybe as long as 15 years, now) and taking home the "gutted" games was, indeed, considered a perk. I don't know if it still happens but because of that, I don't buy those games there.
    Truth be told, they are very nice to me at the GS near me. They held lines for the Wii when that was the thing to do, they didn't dick me around about shipments and whatnot. They only ask me about pre-orders for games that have links to the thing I am purchasing.
    However, I still do the vast majority of my shopping online. I will occasionally go in to browse used games or if I am compelled to suddenly pick something up. I don't see why the hate GS/EB crowd just doesn't shop online. Prices tend to be better and you will not get hassled.

    PatboyX on
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  • SkutSkutSkutSkut Registered User regular
    edited August 2008
    Yea electronics at walmart doesn't mean just games. I'd rather make minimum then have shit talk to me by customers AND staff and have to move 200 pound tvs all day again.

    SkutSkut on
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