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Windows lost files during a move operation?
VoodooV
Registered User regular
Registered User regular
OK so I've got a user that was backing up his files on his laptop to one of our network drives. Well he did a move instead of a copy and at some point the move operation bombed out I don't have the actual error message, I'm assuming it was a file in use error or something like that.
But the user tells me that some of his files are missing now. The thing is though, I'm pretty sure that the move operation didn't even get to the files in question before the move failed. He's backing up a long list of folders, which contain many subfolders, etc. and the files in question are buried under 3-4 levels of folders and when I go to look at the network folder he backed them up to. It's clear to me that Windows didn't even get that far yet. So I tell him that the files were never touched and that they must have been moved prior to the move operation. He is absolutely certain however that the files were there prior to backing them up ( I believe him, I just think something else must have happened and that it's probably not windows fault) He even shows me his recent files list which does contain a whole slew of shortcuts that points to files that no longer exist.
The only thing that keeps me from being 100 percent certain that he must have accidentally did something prior or during the backup is:
1) he is computer savvy. I've worked with him for a long time and he generally doesn't make those sorts of mistakes.
and
2) The files were compressed and indexed using windows compression and indexing. I don't use Windows compression and/or indexing a whole hell of a lot. so while I tend to think it's unlikely. is it possible that Windows was trying to decompress the files during the move when the error occurred and somehow lost the files?
The user is convinced that we need to get a undelete program to recover these files. We generally don't have any problems like this so the only recovery options we have are the recycle bin, imaging software, and daily backups that are done to the network drives, none of which apply in this case. Typically when a user is convinced that they've accidentally deleted a file, it usually ends up being another folder, which again, is not the case here. It's our office's policy that it's the user's responsibility to put their files on the network if they want them backed up and that we're not responsible if a user keeps on their hard drive and something happens to the drive.
I'm willing to go a bit further with this though since, like I said, I've worked with him for a long time and we've helped each other out a lot over the years. I'm still pretty certain though that something must have happened to the files prior to the move. I've had plenty of times where a move operation fails due to a file in use error, but I've never lost one from it before. I can't imagine that it has anything to do with the files being compressed/indexed but hey..I'm willing to entertain ideas.
So can anyone offer any insights or recommend a freeware undelete program? I've searched the drive, hidden files and all..no luck..same with the network drives.
Thanks in advance everyone!
But the user tells me that some of his files are missing now. The thing is though, I'm pretty sure that the move operation didn't even get to the files in question before the move failed. He's backing up a long list of folders, which contain many subfolders, etc. and the files in question are buried under 3-4 levels of folders and when I go to look at the network folder he backed them up to. It's clear to me that Windows didn't even get that far yet. So I tell him that the files were never touched and that they must have been moved prior to the move operation. He is absolutely certain however that the files were there prior to backing them up ( I believe him, I just think something else must have happened and that it's probably not windows fault) He even shows me his recent files list which does contain a whole slew of shortcuts that points to files that no longer exist.
The only thing that keeps me from being 100 percent certain that he must have accidentally did something prior or during the backup is:
1) he is computer savvy. I've worked with him for a long time and he generally doesn't make those sorts of mistakes.
and
2) The files were compressed and indexed using windows compression and indexing. I don't use Windows compression and/or indexing a whole hell of a lot. so while I tend to think it's unlikely. is it possible that Windows was trying to decompress the files during the move when the error occurred and somehow lost the files?
The user is convinced that we need to get a undelete program to recover these files. We generally don't have any problems like this so the only recovery options we have are the recycle bin, imaging software, and daily backups that are done to the network drives, none of which apply in this case. Typically when a user is convinced that they've accidentally deleted a file, it usually ends up being another folder, which again, is not the case here. It's our office's policy that it's the user's responsibility to put their files on the network if they want them backed up and that we're not responsible if a user keeps on their hard drive and something happens to the drive.
I'm willing to go a bit further with this though since, like I said, I've worked with him for a long time and we've helped each other out a lot over the years. I'm still pretty certain though that something must have happened to the files prior to the move. I've had plenty of times where a move operation fails due to a file in use error, but I've never lost one from it before. I can't imagine that it has anything to do with the files being compressed/indexed but hey..I'm willing to entertain ideas.
So can anyone offer any insights or recommend a freeware undelete program? I've searched the drive, hidden files and all..no luck..same with the network drives.
Thanks in advance everyone!
VoodooV on
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