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Rock Band: Great White DLC
brokecracker
Registered User regular
Registered User regular
I'm not sure if you all have seen this, but damn it is funny.
So there we were, sitting on the couch playing a quick round of Buzz, when I start to smell burning plastic. My friends thought I was nuts. Five minutes later, they saw smoke.
The 4-port USB hub that shipped with Rock Band? It was smoldering. We had hooked up the instruments and turned on the 360 not ten minutes earlier, but decided to play one more round of Buzz before getting our rock on. Maybe the rock gods were frowning on us, maybe EA released a product with a serious safety hazard. Who can say? All I know is there was a small electrical fire, and had I not been in the room my house would have likely burned to the ground.
I don’t really know what I’m going to do about this yet. I’m certainly not going to sue. Nothing was damaged (asides from my hands when I rushed to unplug it). Besides, I’m Canadian. We don’t do that.
I’m absolutely going to get in touch with EA. I’m just not really sure what the best avenue for that would be in this situation.
And I’m going to write this post. If nothing else it’ll help spread the word of a potentially dangerous situation that might warrant a product recall.
UPDATE: I’ve contacted EA via their support site. Their advice? I should plug it back in and try again. Congratulations EA, your form letter just killed me. Hit the jump for the full back-and-forth;
Jim to EA;
My Rock Band 4-port USB hub started a small electrical fire. It was being
used as it was intended. It had four instruments plugged in for about ten
minutes and was connected to both the AC-adapter and the Xbox 360.
I would like to see it replaced. I would also like to know what EA intends
to do about this, as clearly there is a serious safety hazard involved with
the USB hub included with Rock Band.
Pretty straight forward and to the point, right? Here’s the reply;
EA to Jim;
Hello Jim,
Thank you for taking the time to contact us regarding your Rock Band
purchase. It is always a pleasure to assist our customers in any way that we
can.
The USB Hub comes with 4 USB ports that the peripherals can be plugged
into.
Check to see if the customer has plugged the AC Power Adaptor into the USB
Hub and a wall outlet in order to provide power to the USB Hub.
Power Down Xbox 360, and unplug everything, but the USB Hub, AC Adapter.
Plug in One Peripheral to a port on the USB Hub.
Turn on the Xbox 360 to see if it is working.
If the problem still persists follow these steps.
1)Power down the Xbox 360
2)Plug the AC Adaptor into another wall outlet.
3)Plug in a working peripheral into a separate USB port on the USB Hub
4)Turn on the Xbox 360 to see if it is working.
If the problem is continues try a final step.
1)Power down the Xbox 360
2)Unplug the USB Hub from the Xbox 360 and plug it into the other USB port
on the Xbox 360.
3)Plug in a working peripheral.
4)Turn on the Xbox 360 to see if it is working.
If there is anything further that we can do for you, please don’t hesitate
in contacting us. Additional support can be found on our help site located
at http://support.ea.com/cgi-bin/ea.cfg/php/enduser/rockband.php.
Sincerely,
Sonam,
Rock Band Support
Electronic Arts.
If you read the site, you know I can’t just leave it at that. More updates as they come.
UPDATE #2: I’ll give them this — they’re prompt. I’ll just keep updating this post with new communication as it occurs;
Jim to EA;
Sonam — I’m not sure if you understand what an electrical fire is.
Following your advice could have actually caused me serious bodily harm or
killed me. I understand that form letter replies save a lot of time, but by
not actually reading my email before responding you could have been
responsible for my death.
Please escalate this ticket to a supervisor as there has been a serious
issue with a faulty device provided by your company, and it requires a
serious response.
EA to Jim
Hello Jim,
Thanks for contacting EA Technical Support. I do apologize for the
difficulties which you have encountered with the game.
To better assist you try to call our Rock Band warranty. The automated
warranty service is now up and running. You can process your replacement
there, or you can call us at (650) 628 1001.
Should you require further assistance about this or any Electronic Arts
games in the future please visit our website and review our extensive Self
Help knowledgebase (http://support.ea.com).
Thanks,
Javed
EA Technical Support
Jim to EA
THERE WAS A FIRE. YOUR PRODUCT STARTED A FIRE. I DO NOT NEED AN AUTOMATED
WARRANTY REPLACEMENT. I NEED TO SPEAK WITH SOMEONE WHO WILL ADDRESS THIS
ISSUE.
FIRE = BAD.
YOU = UNAWARE OF FIRE.
It’s that glowy orange stuff. If you touch it, you die. Understand?
F-I-R-E.
I’m not trying to be demeaning here, but your product started a fire and so
far you have brushed me off twice. That is so far beyond unacceptable that
you’d need a rocket just to get there. Please address the situation or
provide me with the contact information of someone who will.
UPDATE #3:It looks like EA trying to kill my children in their sleep has certainly gotten some legs, as we’ve received hundreds of comments across the interwebs about it. Sadly EA’s email response team must have lost their fingers in a freak ginzu-sharpening accident as we’ve gone 24 hours without a reply. This means either one of two things — they’ve escalated it to an appropriate division and are taking their time to carefully work out a response or they’ve completely abandoned the idea of helping me.
This wasn't me, but I found it High-Larious.
Full Story: http://www.thebbps.com/blog/2008/10/20/rock-band-tried-to-burn-my-house-down/
So there we were, sitting on the couch playing a quick round of Buzz, when I start to smell burning plastic. My friends thought I was nuts. Five minutes later, they saw smoke.
The 4-port USB hub that shipped with Rock Band? It was smoldering. We had hooked up the instruments and turned on the 360 not ten minutes earlier, but decided to play one more round of Buzz before getting our rock on. Maybe the rock gods were frowning on us, maybe EA released a product with a serious safety hazard. Who can say? All I know is there was a small electrical fire, and had I not been in the room my house would have likely burned to the ground.
I don’t really know what I’m going to do about this yet. I’m certainly not going to sue. Nothing was damaged (asides from my hands when I rushed to unplug it). Besides, I’m Canadian. We don’t do that.
I’m absolutely going to get in touch with EA. I’m just not really sure what the best avenue for that would be in this situation.
And I’m going to write this post. If nothing else it’ll help spread the word of a potentially dangerous situation that might warrant a product recall.
UPDATE: I’ve contacted EA via their support site. Their advice? I should plug it back in and try again. Congratulations EA, your form letter just killed me. Hit the jump for the full back-and-forth;
Jim to EA;
My Rock Band 4-port USB hub started a small electrical fire. It was being
used as it was intended. It had four instruments plugged in for about ten
minutes and was connected to both the AC-adapter and the Xbox 360.
I would like to see it replaced. I would also like to know what EA intends
to do about this, as clearly there is a serious safety hazard involved with
the USB hub included with Rock Band.
Pretty straight forward and to the point, right? Here’s the reply;
EA to Jim;
Hello Jim,
Thank you for taking the time to contact us regarding your Rock Band
purchase. It is always a pleasure to assist our customers in any way that we
can.
The USB Hub comes with 4 USB ports that the peripherals can be plugged
into.
Check to see if the customer has plugged the AC Power Adaptor into the USB
Hub and a wall outlet in order to provide power to the USB Hub.
Power Down Xbox 360, and unplug everything, but the USB Hub, AC Adapter.
Plug in One Peripheral to a port on the USB Hub.
Turn on the Xbox 360 to see if it is working.
If the problem still persists follow these steps.
1)Power down the Xbox 360
2)Plug the AC Adaptor into another wall outlet.
3)Plug in a working peripheral into a separate USB port on the USB Hub
4)Turn on the Xbox 360 to see if it is working.
If the problem is continues try a final step.
1)Power down the Xbox 360
2)Unplug the USB Hub from the Xbox 360 and plug it into the other USB port
on the Xbox 360.
3)Plug in a working peripheral.
4)Turn on the Xbox 360 to see if it is working.
If there is anything further that we can do for you, please don’t hesitate
in contacting us. Additional support can be found on our help site located
at http://support.ea.com/cgi-bin/ea.cfg/php/enduser/rockband.php.
Sincerely,
Sonam,
Rock Band Support
Electronic Arts.
If you read the site, you know I can’t just leave it at that. More updates as they come.
UPDATE #2: I’ll give them this — they’re prompt. I’ll just keep updating this post with new communication as it occurs;
Jim to EA;
Sonam — I’m not sure if you understand what an electrical fire is.
Following your advice could have actually caused me serious bodily harm or
killed me. I understand that form letter replies save a lot of time, but by
not actually reading my email before responding you could have been
responsible for my death.
Please escalate this ticket to a supervisor as there has been a serious
issue with a faulty device provided by your company, and it requires a
serious response.
EA to Jim
Hello Jim,
Thanks for contacting EA Technical Support. I do apologize for the
difficulties which you have encountered with the game.
To better assist you try to call our Rock Band warranty. The automated
warranty service is now up and running. You can process your replacement
there, or you can call us at (650) 628 1001.
Should you require further assistance about this or any Electronic Arts
games in the future please visit our website and review our extensive Self
Help knowledgebase (http://support.ea.com).
Thanks,
Javed
EA Technical Support
Jim to EA
THERE WAS A FIRE. YOUR PRODUCT STARTED A FIRE. I DO NOT NEED AN AUTOMATED
WARRANTY REPLACEMENT. I NEED TO SPEAK WITH SOMEONE WHO WILL ADDRESS THIS
ISSUE.
FIRE = BAD.
YOU = UNAWARE OF FIRE.
It’s that glowy orange stuff. If you touch it, you die. Understand?
F-I-R-E.
I’m not trying to be demeaning here, but your product started a fire and so
far you have brushed me off twice. That is so far beyond unacceptable that
you’d need a rocket just to get there. Please address the situation or
provide me with the contact information of someone who will.
UPDATE #3:It looks like EA trying to kill my children in their sleep has certainly gotten some legs, as we’ve received hundreds of comments across the interwebs about it. Sadly EA’s email response team must have lost their fingers in a freak ginzu-sharpening accident as we’ve gone 24 hours without a reply. This means either one of two things — they’ve escalated it to an appropriate division and are taking their time to carefully work out a response or they’ve completely abandoned the idea of helping me.
This wasn't me, but I found it High-Larious.
Full Story: http://www.thebbps.com/blog/2008/10/20/rock-band-tried-to-burn-my-house-down/
brokecracker on
0
This discussion has been closed.
Posts
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
I burn myself all the time and I'm not quite dead yet
You should sue!
Someone must be responsible!
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
you'll be hearing from my lawyers by the end of the day
Smoke it.
That old stalwart of illegibility.
maybe you should ignore it then.
well what would you prefer?
Hey
It's not nice to make fun
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
just get a new house, God
Unless actual rock bandical instruments and equipment are very well made and not susceptible to fires. Then my commentable / post is for nothing and wow did you really read this far?
Is that why you haven't responded to this man
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
I was being honest
Great White DLC
Damn it.. Beat
Oh
Well then
Uh
Thanks!
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
ok, so if my desk is the bright center of the universe, then Customer Service is like 1000000000000000 light years away
the light from this dudes problem would take eons just to reach me.
Right
So I should give him your e-mail address?
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
this is a good post
but you don't haaaaaaaaave my work email
so good luck with that
My guess is that it's some combination of your first name and your last name @ea.com
I'll just e-mail him every possible variation
also angrycripple
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
and cell phone and landlines if necessary
this man needs our help
We're helping!
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
we didn't sue though!
Doing the right thing's never easy.
Title fixed to show this greatness