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Ok I have a samsung phone that my sister bought me about 4 months ago for my birthday. About two nights ago, my phone starts ringing, my screensaver pops up, I slide up the top and bam, the LCD screen has a big crack down the middle. The shell is intact, not a scratch, its all perfect and yet the screen just pops.
Now I take it to a smaller branch and she says yeah that its warrantied and right for repair but if I do it with them it will take up to 4 weeks while taking it to a bigger one means it'll get done in under a week. We go down there and they just flat out say "No, warranty doesn't cover LCD screens" and despite us reassuring them that its a fucking defect in the phone they're selling, they refuse to refund our money or repair it under warranty instead wanting more money than the phone cost to repair it.
This as far as I can see is unacceptable, theres no way I'm buying a ne wphone when the one they sold us breaks under the use for which it was designed.
Does anyone know what kind of standing I have here? Are they in the wrong? Can you selectively warranty parts? In less than 4 months under what surely must be a defect, can they refuse to repair it?