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My 360 is dead. R.I.P lil buddy.

CasualCasual Wiggle Wiggle Wiggle Flap Flap Flap Registered User regular
edited December 2008 in Help / Advice Forum
Last night I got the full blown ring of death, I did everything in my power to confirm that it is indeed dead so I'm not looking for any advice on fixes and glitches. It is FUBAR. My qustion is what now? The xbox has lived just PAST the extended warrenty (probably by just a couple of weeks dammit :p). When I went on the support site the links took me round in circles back to the same page or to the US support phone number which living in Scotland is useless to me (it did this even on the European 360 site). So who do I speak to? Is it worth it? If I just said screw it and bought a 360 arcade could I put my hard drive in it? If I give it to microsoft do I have to send it back with the hard drive? How much money am I gonna have to throw at microsoft to make the problem go away? Any answers from people in the UK who have had this problem would be appreciated.

Casual on

Posts

  • OremLKOremLK Registered User regular
    edited December 2008
    If you have the money to spare and it's worth it to you for the peace of mind, get a new Jasper Arcade. But if you bug MS enough I bet you could get them to fix it, even though it's out of warranty. I don't know what specific numbers you should call, though, being that I'm in the U.S.

    If they fix it there's a good chance they'll do it for free.

    Oh, and yes, if you buy an Arcade I believe you can just put your HDD in it. There may be a recovery process for your games or something, I don't know, but I know you can use your same hard drive and I'm 99% sure you can keep the stuff on it.

    OremLK on
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  • illigillig Registered User regular
    edited December 2008
    it takes maybe 1 hour to fix most RROD xboxes... all you need is some appropriately sized bolts, rubber washers, and some basic tools

    it's not guaranteed to work, but for about $5 in parts, it's definitely worth trying

    i'm currently using a RROD-fixed console as my main one, and have been for more than 6 months

    illig on
  • RUNN1NGMANRUNN1NGMAN Registered User regular
    edited December 2008
    I second the advice (assuming you can't get Microsoft to take it) of buying a new Arcade and putting your HDD in it. There's a license recovery tool that will allow you to get transfer the license for all your arcade games.

    I wouldn't even sweat too much about whether the Arcade you pick up is a Jasper or older stock either. You'll be covered for three years either way.

    RUNN1NGMAN on
  • Jimmy KingJimmy King Registered User regular
    edited December 2008
    OremLK wrote: »
    If you have the money to spare and it's worth it to you for the peace of mind, get a new Jasper Arcade. But if you bug MS enough I bet you could get them to fix it, even though it's out of warranty. I don't know what specific numbers you should call, though, being that I'm in the U.S.

    If they fix it there's a good chance they'll do it for free.

    Oh, and yes, if you buy an Arcade I believe you can just put your HDD in it. There may be a recovery process for your games or something, I don't know, but I know you can use your same hard drive and I'm 99% sure you can keep the stuff on it.
    Yes, you can just use the old HDD from your old, broken ass 360. I just replaced one of the old pros with a new arcade and swapped the HDD a few weeks ago.

    Jimmy King on
  • Jake!Jake! Registered User regular
    edited December 2008
    Casual wrote: »
    When I went on the support site the links took me round in circles back to the same page or to the US support phone number which living in Scotland is useless to me (it did this even on the European 360 site).

    I had the same problem, but found them using 118 247. I guess yell.com or something similar might work too. Worth phoning them before you take it to pieces.

    Jake! on
  • SentrySentry Registered User regular
    edited December 2008
    illig wrote: »
    it takes maybe 1 hour to fix most RROD xboxes... all you need is some appropriately sized bolts, rubber washers, and some basic tools

    it's not guaranteed to work, but for about $5 in parts, it's definitely worth trying

    i'm currently using a RROD-fixed console as my main one, and have been for more than 6 months

    ah yes... this advice is interesting, and it was the path I took when I got the RRoD. Seriously, it was crazy easy to do. The hardest part was getting the heatsink off of the X-Box. Everything else was a snap.

    Unfortunately... it didn't work.

    Even more unfortunately, they extended the warranty with the RRoD the day after I cracked my Xbox open.

    Sentry on
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  • Idx86Idx86 Long days and pleasant nights.Registered User regular
    edited December 2008
    Sentry wrote: »
    illig wrote: »
    it takes maybe 1 hour to fix most RROD xboxes... all you need is some appropriately sized bolts, rubber washers, and some basic tools

    it's not guaranteed to work, but for about $5 in parts, it's definitely worth trying

    i'm currently using a RROD-fixed console as my main one, and have been for more than 6 months

    ah yes... this advice is interesting, and it was the path I took when I got the RRoD. Seriously, it was crazy easy to do. The hardest part was getting the heatsink off of the X-Box. Everything else was a snap.

    Unfortunately... it didn't work.

    Even more unfortunately, they extended the warranty with the RRoD the day after I cracked my Xbox open.

    That sucks.

    Idx86 on
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  • WillethWilleth Registered User regular
    edited December 2008
    The UK support number is 0800 587 1102 or +44 20 7365 9792 from a mobile. If it's just out of warranty then they might just fix it for free. If not they'll offer to fix it for a price. Before you ring them, though, make sure you're logged in to xbox.com and go to this link: https://service.xbox.com/repairterms.aspx?dvc=0&srid=-1
    Fill out that form and choose the three red lights - it might just let you straight through.

    I think a repair on an out-of-warranty machine is around £70, so at that point you might just want to get a cheapo Arcade (PC World will price match Zavvi and knock off 10% of the difference - Zavvi currently have Arcades for £99 and PC World sell them for £127.22).

    If you do send it to MS, free repair or no, send only the console. No cables, no hard drive, no controllers. Make sure you take the disc out. Take your faceplate off, even. The only thing you will get back is the machine itself. Make sure that when you send it back you don't send it in the Xbox 360 box that it came in. Put it in a shoebox or something and make sure that it doesn't say Microsoft or Xbox on it, as this will mean you'll never get anything back.

    If you buy a new Arcade then your hard drive will work fine and you'll be able to play everything exactly the same as you always could. If you have bought online content, you will only be able to play that content while signed into Xbox Live until you use the tool at xbox.com/drm and redownload it.

    Willeth on
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  • CasualCasual Wiggle Wiggle Wiggle Flap Flap Flap Registered User regular
    edited December 2008
    That answers everything I needed to know, thanks willeth and everyone else. Time to go fight with microsoft!

    Casual on
  • SarcastroSarcastro Registered User regular
    edited December 2008
    I got a used one at a pawn shop for $120 CDN, it was missing a cable and a controller, had a crappy HD, but I just swapped the HD and periphs from my old one and everything works just fine. Took less than an hour, purchase time included.

    Sarcastro on
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