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PS3 Save Loading Problems Episode 2

13»

Posts

  • metal_caliburmetal_calibur Registered User new member
    edited January 2009
    HH Joel wrote: »
    Here's an update: we tested the fix we completed just before xmas as well as we could even though we had reduced staff over the holidays. Sony's QA opened back up this week so they now have the build and we are in their process. I can't say how long that takes (haven't done this patch thing before), but I can say the folks at Sony have been really helpful so I don't anticipate a long wait.

    I'm sorry to report that the patch won't salvage the save files that are already corrupted. Due to the nature of the bug, this wasn't possible.

    We did fix a number of other issues that people reported, most notably the failure to save user settings and the continual green outline on the party members during combat.

    My current best guess is the patch will be out publicly by mid-January. It could go longer depending on what Sony QA says though. I'll keep you posted here. Also, I believe the patch will just show up as available when you launch the game. But if not we'll make sure you know how to get it.

    Thanks for your patience folks. The timing on this issue couldn't have been worse with the proximity to the holiday, but we've been working hard to get the fix out.

    Cheers,
    Joel


    Thanks Joel!

    metal_calibur on
  • d4rkenedd4rkened Registered User new member
    edited January 2009
    To most people who bought episode 2, they bought it pretty close to the launch window,
    I feel very sorry people who are still feeling the impact of a whoping 15 dollar purchase after this much time,

    To those people I submit the following question. if money is so tight for you, are you sure you spent it in the right place to begin with?

    no im not implying anything or dissing peoples situations, it's just, to a lot of people fifteen dollars in this day and age isn't very much more then pocket change.
    "I think the majority of people will agree with that"..

    The issue has entirely nothing to do with the initial $15 purchase, it's the fact my time per hour is worth more than $15 dollars to start with. So to play 10 or some odd hours into a game only to have it be completely wasted is the problem. I, and I would assume the majority of the other gamers that have seriously problems with this costing them their time not and not about the purchase price.

    Now to the nay sayers of me calling HH out on not fixing the save files, for some reason I highly doubt there is any more than 1 single way to access PS3's save game layer and that's most likely the exact same API that all games use for the PS3 which would then point out that it's not a physical file write corruption but the data contained inside the save file which from the way they previously made their save files it consisted almost entirely of just a table of contents you'd see in a book and then a flag of whether a user has completed that point.

    There were issues similar to this for the first game on the PC that HH attributed to the cracked version of the game where a user would end up getting to a point where one of the chapter points wasn't marked completed and when the game would enter a load screen it would sit indefinitely because it couldn't figure out what to do. Most likely this is exactly the same issue in this game that one of the chapter points after completing the arsonist trophy is not set so when you go to reload the game the game can't figure out the state of the save file and sits there indefinitely.

    d4rkened on
  • ShadowprophetShadowprophet Registered User regular
    edited January 2009
    d4rkened wrote: »
    To most people who bought episode 2, they bought it pretty close to the launch window,
    I feel very sorry people who are still feeling the impact of a whoping 15 dollar purchase after this much time,

    To those people I submit the following question. if money is so tight for you, are you sure you spent it in the right place to begin with?

    no im not implying anything or dissing peoples situations, it's just, to a lot of people fifteen dollars in this day and age isn't very much more then pocket change.
    "I think the majority of people will agree with that"..

    The issue has entirely nothing to do with the initial $15 purchase, it's the fact my time per hour is worth more than $15 dollars to start with. So to play 10 or some odd hours into a game only to have it be completely wasted is the problem. I, and I would assume the majority of the other gamers that have seriously problems with this costing them their time not and not about the purchase price.

    Now to the nay sayers of me calling HH out on not fixing the save files, for some reason I highly doubt there is any more than 1 single way to access PS3's save game layer and that's most likely the exact same API that all games use for the PS3 which would then point out that it's not a physical file write corruption but the data contained inside the save file which from the way they previously made their save files it consisted almost entirely of just a table of contents you'd see in a book and then a flag of whether a user has completed that point.

    There were issues similar to this for the first game on the PC that HH attributed to the cracked version of the game where a user would end up getting to a point where one of the chapter points wasn't marked completed and when the game would enter a load screen it would sit indefinitely because it couldn't figure out what to do. Most likely this is exactly the same issue in this game that one of the chapter points after completing the arsonist trophy is not set so when you go to reload the game the game can't figure out the state of the save file and sits there indefinitely.

    Okay, That tears it.. Do you honestly think anyone on planet earth is stupid enough to belive your time is worth fifteen dollars an hour.. over twice the pay of minumum wage!?!?! "so your saying you are better then most people who walk the earth!?!?"
    Is that what your saying? You lost any credibility you have now or ever will have,

    I would be completely shocked if even mike and jerry or the guys at hot head made much over fifteen dollars an hour!
    what your statment proves to me is, you have no idea of the value of work or money, and your mommy bought this game for you, you can deny it all you want, but your quoted statement proves otherwise.

    Your insufferable arrogance and ignorance is beyond reason, from now on consider any posts you may slop on these forums as un read by me.... so dont expect a reply to what ever flaming turds you decide to throw. you honestly must have an iq of 12 to think anyone would be ignorant enough to believe your nonsencical trolling rant..

    Shadowprophet on
  • LukeatronLukeatron Registered User new member
    edited January 2009
    Ugh, $15 an hour is only $30k a year. That's hardly incredible.

    At any rate, darkened, you're still an idiot. Even if there is a single API to write to save files, if you only write crap to the hard drive, how are you supposed to magically turn that back into usable data?

    Furthermore, the game is entertainment. It's adding value to your life, not taking it away. You can't "bill" the game for your time.

    Lukeatron on
  • ShadowprophetShadowprophet Registered User regular
    edited January 2009
    Lukeatron wrote: »
    Ugh, $15 an hour is only $30k a year. That's hardly incredible.

    At any rate, darkened, you're still an idiot. Even if there is a single API to write to save files, if you only write crap to the hard drive, how are you supposed to magically turn that back into usable data?

    Furthermore, the game is entertainment. It's adding value to your life, not taking it away. You can't "bill" the game for your time.
    I think you forgot to account for taxes brother Luke, but I'd hardly hold that aginst anyone.
    8-)

    Shadowprophet on
  • jwalkjwalk Registered User regular
    edited January 2009
    So our saves are lost then? That sucks.

    To be fair, Sony QA didn't catch this either (makes you wonder what they are for eh?) :)

    jwalk on
  • project359project359 Registered User regular
    edited January 2009
    Come on people. The bug is being fixed and a patch is in the works. What's the big deal? Sure, you can't load the saved game but it's easy enough to play again. It's short enough.

    The way some of these posts are going you'd think HH said "screw you all, we ain't gonna fix it!"

    They have fixed it, your $15 is still valid and you'll have a fully working game soon.

    Do you seriously only have this game to play?? I've been keeping busy with other games until the patch is pushed then I can play Episode 2 again.

    project359 on
    Your sig was too tall. -Thanatos
    project359.png
  • nulegrennulegren Registered User new member
    edited January 2009
    I know Joel from HH said we're only waiting on Sony QA to publish the change, but can we get an official word here (or *somewhere*) that the update's gone out? It's really disruptive of my fishing and/or bug catching in AC:CF to have to start up the ps3 and see if it's been fixed yet.

    P.S. As a programmer of many moons it's always interesting to see the many and varied opinions of exactly what programming entails from the many commentators in discussions such as these.

    nulegren on
  • theneonlobstertheneonlobster Registered User regular
    edited January 2009
    i'll be pretty upset if the savegames are lost. i understand the issue with corruption, but nonetheless, after playing the game for hours experiencing the glitch was bad enough. having to play through everything again is just insult to injury, no matter how "short" the game is. it's a matter of principle.

    it's prolly psn's fault for it getting past qa, and now i'm holding off on any purchases until i hear confirmation that there aren't any bugs. how this bodes on my intent to buy the rest of the series is still undetermined. i love penny arcade, but i don't like losing data. that's what a qa is for.

    and i paid $15 for a PARTIALLY working game, not a full game. had the game been sold with fine print, that would be one thing, but we all had a reasonable expectation that the game would work.

    theneonlobster on
  • Djih'EfDjih'Ef Registered User new member
    edited January 2009
    What if the patch could unlock Insane mode from the get go? At least we'd be able to grab the cardboard samurai costume on our second playthrough (instead of our third). I think that's a sound idea.

    Djih'Ef on
  • EvilMonkeyEvilMonkey Registered User regular
    edited January 2009
    ...
    and i paid $15 for a PARTIALLY working game, not a full game. had the game been sold with fine print, that would be one thing, but we all had a reasonable expectation that the game would work.
    Check your PSN EULA...that was suppose to be a joke but now that I think of it, they probably have their asses covered in there for this situation.

    EvilMonkey on
    [PSN: SciencePiggy] [Steam]
  • theneonlobstertheneonlobster Registered User regular
    edited January 2009
    well that's just... tricky. i'm really torn about all this. no choice but to wait, but i think the psn will be seeing a lot less of my money.

    theneonlobster on
  • YeahYeahYouWereYeahYeahYouWere Registered User regular
    edited January 2009
    Personally, I was disappointed to find that the game was glitched, but in the end, it's such a short game, it just wasn't the end of the world to me. Quite frankly, it's easy to see how they could have missed this glitch in QA testing because you could easily play through the game in one sitting and never have to load a saved game. It's obviously something they should check for, but it would be very easy to overlook, especially as the load feature worked up to a certain point.

    In the end, I had to go back and re-play about 4 hours of a game that I enjoyed anyways, so I survived. People who act as if this has broken all their trust in HH as a developer need to take a deep breath and step back from the edge of the cliff. It's unfortunate, but hardly catastrophic.

    YeahYeahYouWere on
  • theneonlobstertheneonlobster Registered User regular
    edited January 2009
    I would imagine Sony's QA has a list of things to check for just like my company's. Save game stability should have been on that list. The ability to save and load should have been on that list.

    But I'm in no way damning PE or the dev's. This is Sony's problem. THEIR QA flubbed. Just like it flubbed on SOCOM, LBP and Fallout. I'm seeing a pattern. I may hate M$, but I'm starting to lose faith in Sony.

    I'll prolly replay the game, but I'm not going to have a smile on my face. If I've lost faith in anyone, it's the PSN. For future PE games, I'll wait for a disc-based compilation.

    theneonlobster on
  • HH JoelHH Joel Registered User regular
    edited January 2009
    A late-breaking update: the patch just went live on PSN a few minutes ago. Simply launch the game and you will be prompted to download the patch. The download and install should happen very quickly as it's quite small.

    We appreciate your patience waiting for this fix, and hope you enjoy the game!

    HH Joel on
  • project359project359 Registered User regular
    edited January 2009
    Awesome news!!! Thanks guys, good to be able to get stuck into Episode 2 again. Here is a case of virtual beers on me!!!

    project359 on
    Your sig was too tall. -Thanatos
    project359.png
  • andy99andy99 Registered User regular
    edited January 2009
    Thanks for the quick work.....

    andy99 on
  • nulegrennulegren Registered User new member
    edited January 2009
    Yay! Logging in right now to test it. Thanks!

    nulegren on
  • ChanceChance Registered User regular
    edited January 2009
    HH Joel wrote: »
    A late-breaking update: the patch just went live on PSN a few minutes ago. Simply launch the game and you will be prompted to download the patch. The download and install should happen very quickly as it's quite small.

    We appreciate your patience waiting for this fix, and hope you enjoy the game!

    Oh sweet, finally! I just poked my head in here to check if it was fixed and horaaay it is. :^: cheerio pip pip and packet of crisps.

    Bolly.

    Chance on
    'Chance, you are the best kind of whore.' -Henroid
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