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The Employee Lounge - Where the coffee is cold and the discount non-existent.

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Posts

  • [Paragon][Paragon] I'm a real doctor, for pretend! North DakotaRegistered User regular
    edited December 2006
    So we had this woman call in the day after christmas (I work at radioshack) saying she had purchased this XPV as a christmas present for her child. She then stated that right out of the box the rear wheel fell off. She was asking for an exchange, no big deal happens all the time.

    However when we do toy exchanges we usually like to take a look at the product and if it's been completely destroyed we don't much like to exchange it for folks, it being their own dumb fault it died. (Example : Guy buys cell phone, gets drunk throws cell phone against wall comes in next day and says....it just broke. Cell phone is in 4 pieces...true story). So I say I would have to look at the item before doing an exchange.

    Here she get's cagey, and goes on about how she just bought and I should just do the exchange without looking at it because just the wheel fell off. Warning bells go off, and once again I state that before any exchange will occur I will have to examine the item. At this point she gets pissed and asks for the manager. So I hand the phone to him, and he starts saying the same thing again and again. The lady is...upset (read: crying) and going on and on about how she just got divorced and she just wanted her kid to have a good christmas yadda yadda.
    He finally says he would probably do the exchange but he would still have to look at the item. She hangs up on him. A few days later she comes in, pulls the item out of the plastic bag and....it's been duct taped back together. It's also filthy, and the top layer of foam (it's made of foam) was scraped off.

    Now when I say it's taped together I mean....you can see where the wings snapped off and it's pretty much been destroyed. Although in her defense the back wheel was missing. I look at it and look at her, and she won't meet my eyes. My manager says just go ahead and exchange it (he gets credit for the item by sending it in, so no big deal) and be done with it. I <3 people so much.

    TL;Dr : Lady completely fucked something up, lied about the condition of the item and cried to get an exchange on a completely destroyed toy.

    [Paragon] on
  • ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    edited December 2006
    chrpnk wrote:
    fsmith1 wrote:
    I'm kinda with the rest of the dudes here about the whole "what were you expecting to happen?" sentiment, though it was a tad of a knee-jerk reaction to what you did, you still should have seen something bad coming. The part that caught my interest was the sneaky underhanded spying your managers did to find out if it was you though, and then refusing to admit they were doing that shit. That just sounds absurd to me.

    Apparently you have never worked at a Best Buy before. That company is famous for shit like that. I've worked at three different locations, and two of them did shit like that all the time. The one I'm at now feels like I'm working for a completely different company.

    Sure, but... why? Can't they just look at your employee file and match your fucking phone number to the file?

    Seems like it would take about 6 hours less work, and make the person less of a dick. -shrug-

    Shadowfire on
    WiiU: Windrunner ; Guild Wars 2: Shadowfire.3940 ; PSN: Bradcopter
  • Kewop DecamKewop Decam Registered User regular
    edited December 2006
    Shadowfire wrote:
    chrpnk wrote:
    fsmith1 wrote:
    I'm kinda with the rest of the dudes here about the whole "what were you expecting to happen?" sentiment, though it was a tad of a knee-jerk reaction to what you did, you still should have seen something bad coming. The part that caught my interest was the sneaky underhanded spying your managers did to find out if it was you though, and then refusing to admit they were doing that shit. That just sounds absurd to me.

    Apparently you have never worked at a Best Buy before. That company is famous for shit like that. I've worked at three different locations, and two of them did shit like that all the time. The one I'm at now feels like I'm working for a completely different company.

    Sure, but... why? Can't they just look at your employee file and match your fucking phone number to the file?

    Seems like it would take about 6 hours less work, and make the person less of a dick. -shrug-

    yea, but their method was much more hilarious.

    Kewop Decam on
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  • SageinaRageSageinaRage Registered User regular
    edited December 2006
    DeusFaux:

    I will agree with everyone else that putting up the flier was a bad move, but I do agree with you that the outcome was ridiculous. While it's not a trend you want to continue, having outside fliers up on the wall isn't such a huge deal to get fired over.

    SageinaRage on
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  • DeusfauxDeusfaux Registered User regular
    edited December 2006
    shrouded wrote:
    Employees are hanging out, or putting up signs, or whatever, selling PS3s for a markup.

    I just want to note that I was willing to let it go for retail, so while I understand about customer perception... the only way it could be percieved as a problem is if a customer knew the ad was from an employee (which they wouldnt have) and if they assumed without asking me both that I was selling it marked up (which I wasnt, the sign had nothing about price, and I WAS willing to let it go at cost - same cost they would have paid in store, plus I had a receipt), and maybe guess that I had purchased it from Best Buy, effectively taking one of "theirs" and selling it back to them (it was purchased elsewhere).

    putting the sign back up thing - I really dont think they are even aware of that - because nothing they said referred to multiple ads or anything about that... and I didnt put one back up thinking management had taken the first down - I thought the customer might have so as to remember my # when calling me to set up a meeting.

    I understand them not wanting girl guides and other related stuff in store, we even had an issue with Remembrance Day collections and people handing out poppies.... but again my thinking was that what happens after hours outside the store was a non-issue. Obviously I was wrong.




    And to make it more clear, when I ask what can be done... its not so much what can be done about my termination, as its about what can be done about what the inventory manager did in making me jump through hoops for no good reason outside of work in another city, and the merchaindising manager prank calling me at 4am which frankly is harassment.



    For example - my friend looked up some of the SOP stuff, and solicitation falls under the progressive discipline section - which means as far as we can tell, that I couldnt be fired without being written up (a warning) first.

    But what DOES fall under the immediate termination section is "HARASSMENT" - what was as far as we're concerned, is what at least one of the managers did to me, if not both.

    So... how does that work follow logically according to their own book of rules and guidelines? Well my friend/coworker iss having meetings with the GM and district tomorrow.


    Let's not forget it is apparently illegal according to the labor laws here, to hold an employee over more shifts (they made me work boxing day and others in between) with the knowledge of information that could or would result in my termination IE, they couldnt sit on this whole thing and make me work that time only to fire me a week later.

    THAT's the kind of stuff I'm looking for - I'll be calling the labor board tomorrow for more infos.

    Also we're all looking for another place they can quit and we can work together. Our old GM now works for Rogers Communications (old GM before the new GM was put in a few months ago and things started going downhill) and maybe he can put us all together someplace.



    Lastly, I dont think being reprimanded was in the wrong, or that im completely innocent of doing something that could be seen as wrong... I just think outright termination with no warnings or 2nd chances was. I was aware of the possibility of it being SOME kind of problem, but not this kind of problem and not viewed so severely they felt I needed to be fired just-like-that. So yeah, I'm not trying to weasel out of the whole thing and look for pity, its ok with me. I just think really extreme. And then dirty too with the other shady manager behaviour

    Deusfaux on
  • shroudedshrouded Registered User regular
    edited December 2006
    Deusfaux wrote:
    shrouded wrote:
    Employees are hanging out, or putting up signs, or whatever, selling PS3s for a markup.

    Lastly, I dont think being reprimanded was in the wrong, or that im completely innocent... I just think outright termination with no warnings or 2nd chances was.

    It sounds like you're being pretty damn reasonable about all of this... I really hope it works out so you get better work and that some of your friends get to come over with you.

    I'm trying to learn (since my wife is Canadian), but I don't know much about the labor laws/etc. up there. I agree that the prank call BS etc. was lame, and I wish you luck figuring out if there is any way you can teach them to treat their people, even those they plan on firing, with more respect. I'm looking forward to reading more about how this all plays out.

    shrouded on
    Now Playing: Wii: Nothing. PS3: Netflix. 360: Nothing. PC: Skyrim. OSX: Nothing. iOS: Elder Sign. Vita: Wipeout 2048, Persona 3, Lumines.
  • DeusfauxDeusfaux Registered User regular
    edited December 2006
    Tigress wrote:
    I know that employees can't buy Wiis and PS3s until further notice, probably for this exact reason. You can turn around and sell it to stupid people for a huge profit. Who says you didn't use a loophole in the rule (like getting a friend to do the actual purchase) to do just that?

    Officially we can't buy them right now because (and this is from district face to face) that customers come first, and in this time of short supply, they must get all the priority before they look at giving any product to staff. Again its about customer perception, and although only total assholes would think its unfair to allow staff to puchase these units if they wait in line and pay the same price as everyone else anyways... thats just the way it has to go.


    And its ok, I'm not dwelling on this - but a lot of my friends work there, and they are. None of them feel like they have any job security now, they could be canned any day for whatever reason management wants to use, their worth (like mine) has been and always will be zero. So they're looking into these things, we're talking about getting jobs elsewhere... Don't worry about me making this my only focus for the next week because its really not, I am still getting on with my life, and I will or will not (I'm fortunate enough not to need one, it was never about life or death or the money) get another job elsewhere.

    I just dont think its right some of the things they did to me, and for that I want some kind of gesture, an apology, discipline to the managers, the OFFER of my job back, something/anything I dont know. How does everyone else who is still there feel? Not very good.

    Deusfaux on
  • LanzLanz ...Za?Registered User regular
    edited December 2006
    Deusfaux wrote:
    and it wasnt in competition with the store, it was never about hey dont buy from them buy from me instead.

    uuuuuuuuuuuuh...
    "If someone doesnt want to camp out all night I have a PS3 60 GB for sale. Call XXX-XXXX for immediate meeting anytime tonight."

    Lanz on
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  • DeusfauxDeusfaux Registered User regular
    edited December 2006
    you understand what i meant by it though. I thought I was doing someone a favor by not having them wait all night. this was an item that was going to sell out from BB anyways and was NOT available at that time of the ad. not a TV sitting on the store floor waiting to be sold and Im over in the parking lot saying dont buy that one come buy from me instead! Cmon I understand the difference, there is one there in reality, even if there isnt by policy.

    Deusfaux on
  • LanzLanz ...Za?Registered User regular
    edited December 2006
    Deusfaux wrote:
    you understand what i meant by it though. I thought I was doing someone a favor by not having them wait all night. this was an item that was going to sell out from BB anyways and was NOT available at that time of the ad. not a TV sitting on the store floor waiting to be sold and Im over in the parking lot saying dont buy that one come buy from me instead! Cmon I understand the difference, there is one there in reality, even if there isnt by policy.

    you can try to justify it any way you like, but in the end what that sign says is "You don't have to go through the trouble of trying to buy this here, buy it from me where you will have an easier time."

    Tell me, how much were you planning on selling this for? I find it hard to believe you're being as altruistic as you claim you were, or are you and your friend just so altruistic that you were planning to sell a PS3+Games to someone at cost, and it never once entered your mind that you had a surefire means of getting a sale by placing this sign in a place you knew you'd find desperate potential customers?

    Lanz on
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  • DeusfauxDeusfaux Registered User regular
    edited December 2006
    PS3 by itself (no games), past 30 days of having been purchased. if someone wanted to top up a little and pay extra as a gesture of thanx for being able to not have to wait in line, that's cool (and thats what the deal was made between me adn the fake person who never met me)

    but if someone was like, I'll just pay retail, thats fine too. the prices were shitty on ebay, I didnt want to look all over the city to get rid of this thing, I went to the spot I thought I could find someone willing to buy one, and was willing to sell it at zero profit just to have it off my hands - as I thought I couldnt return it

    I later on (the next day) realised EB games would accept returns past 30 days for holiday purchases... which is why I didnt sell it for several days later, if i got lucky and found someone looking for one, maybe i could swing a bit of a profit from them looking to purchase before christmas (which is exactly what happened), if not, I'd just return and get our money back

    anyways i think ive clarified the situation enough, everything else falls back to my post above shrouded then the smaller on below that on "not getting wound up in this"

    Deusfaux on
  • LanzLanz ...Za?Registered User regular
    edited December 2006
    Deusfaux wrote:
    PS3 by itself (no games), past 30 days of having been purchased. if someone wanted to top up a little and pay extra as a gesture of thanx for being able to not have to wait in line, that's cool (and thats what the deal was made between me adn the fake person who never met me)

    but if someone was like, I'll just pay retail, thats fine too. the prices were shitty on ebay, I didnt want to look all over the city to get rid of this thing, I went to the spot I thought I could find someone willing to buy one, and was willing to sell it at zero profit just to have it off my hands - as I thought I couldnt return it

    I later on (the next day) realised EB games would accept returns past 30 days for holiday purchases... which is why I didnt sell it for several days later

    I'm too tired at the point to point out how suspicious I am of the "well if they said they just wanted to pay the MSRP, that'd be fine with me..." part, but the question remains how you couldn't possibly see your actions are in a direct conflict of interest with your job.

    You're taking away potential customers. Despite how much you have in stock, you cannot possibly predict exactly what effect your ad is going to do. What if people leave because they saw the sign and think they can get it from you right away? What if people get tired of waiting, say "screw this" and just up and leave period?

    In the end, you messed up, and you have to take the responsibility for what you did, not go about saying "They owe me this"

    Not to mention the fact that you should have realized that it was extremely poor manners to be advertising selling a product that a store carries on the property of the store itself. If you hadn't been an employee, they'd still have had a problem, and tell you not to do it if they caught you in the act.

    and with that, off to sleep

    Lanz on
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  • DeusfauxDeusfaux Registered User regular
    edited December 2006
    after working with these people for day in day out for over a year and 4 months, and working my butt off overtime for nearly every shift the past month to bail their store's ass out of holiday madness?

    yeah i think i am owed a little more than, "k well although we didnt actually lose anything from this small situation from a week ago, we would like to lose you - straight up" . there is a point where you feel you are owed "more than that". apparently in their opinion I had not reached it yet

    Deusfaux on
  • RookRook Registered User regular
    edited December 2006
    I think going on about how you were willing to let it go for MSRP just makes you seem worse, as though you're trying to weasal your way out of what you did and passing yourself off as a saint, doing your company and customers a favour by shifting a product a day early. No one is going to see it that way.

    As for harrassement. I really don't think one phonecall at 4 o'clock in the morning counts, even vaguely, especially as you invited people to call. And if you decide to pursue that avenue people are just going to be glad you got fired.

    The best thing you will possibly get out of this is to ask for a good reference considering your excellent nature as an employee.

    Rook on
  • King KongKing Kong Registered User regular
    edited December 2006
    You seem like an intelligent person which makes me stand in awe of why you can't figure out why you weren't given a chance after you solicted sales for yourself on thier property.

    I know labor laws very state to state as do other laws but in my state its actually illegal to do what you did. As far as getting something owed for working OT and multiple shifts. Did you get OT pay for it? If not then you might have something to complain about otherwise you got exactly what you were owed.

    As an above poster said, hope for a good refrence which if you were a good employee you will probably get and move on.

    King Kong on
  • Kewop DecamKewop Decam Registered User regular
    edited December 2006
    Hey, Deusfaux. What you did was stupid as shit and you got fired. Hell, if you so badly wanted to "help" a random person get a PS3 you could have easily done so by NOT BUYING the PS3. The hell did you even buy it for it you were going to sell it back at the original price (I don't believe this BTW)?

    Don't get mad cause you did something stupid and have to deal with the end result. Dude told you not to do it, and you did it. BB isn't a mom and pop store, it's a big ass chain and they don't need you anyway. "I was agreat employee!!!" So? It's BB. THey can easily replace you instead of dealing with you and your poor judgement.

    Kewop Decam on
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  • LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited December 2006
    Stupidity aside,


    if Canadian labor law DOES say that it is ILLEGAL to fire an individual after KNOWINGLY making them work several days after the decision has been made because they really really need the help then he has a case.

    Not to mention the above mentioned makes you an immoral dick weed.

    Ludious on
  • RenzoRenzo Registered User regular
    edited December 2006
    I don't know about immoral, but yeah. A dick weed. Though I do agree with him. I wouldn't cop that attitude on someone after he got fired though, cause it's bad enough as it is.

    Renzo on
  • LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited December 2006
    I'd consider it immoral, but I have a serious code of honor.

    If you're going to fire someone, you do it immediately. Period.

    You don't wait several days and get the labor out them during the busiest shopping days of the year because it's more convenient for you to let them keep working until then.

    Now, before you think I'm defending Deus, take a step back, because if I would have been the manager, I would probably have fired him outright. I think what he did was pretty damn serious, no matter how good of an employee he had been in the past.

    Regardless, if what he's saying is the truth, he was jerked around and toyed with, and that's pretty much just as wrong, or even worse, than what he did.

    Ludious on
  • RenzoRenzo Registered User regular
    edited December 2006
    Oh, I thought you were calling Kewop immoral. But you aren't. In that case, I agree with you. If you're going to fire someone, do it immediately.

    Renzo on
  • chrpnkchrpnk Registered User regular
    edited December 2006
    Deusfaux wrote:
    after working with these people for day in day out for over a year and 4 months, and working my butt off overtime for nearly every shift the past month to bail their store's ass out of holiday madness?

    yeah i think i am owed a little more than, "k well although we didnt actually lose anything from this small situation from a week ago, we would like to lose you - straight up" . there is a point where you feel you are owed "more than that". apparently in their opinion I had not reached it yet

    Honestly, I would just let it go. You could call HR and explain the situation, and try to get your job back. But if it's like any other Best Buy, they will just find another way to get rid of you. Or just make your job suck so much that you will want to quit. They didn't handle the situation in the correct way, but either way you're in the wrong. It was just a foolish thing to do.

    chrpnk on
  • Elessar ElfstoneElessar Elfstone Registered User regular
    edited December 2006
    Sorry you got canned mate, but you really shouldn't have made it so obvious it was you when you put up the initial flyer. If I understand the story correct thats how they got wind that it was you selling the unit which allowed them to pull their little Mission Impossible spy stunt. I hope you find a better job soon!

    Elessar Elfstone on
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  • Kewop DecamKewop Decam Registered User regular
    edited December 2006
    Renzo wrote:
    Oh, I thought you were calling Kewop immoral. But you aren't. In that case, I agree with you. If you're going to fire someone, do it immediately.

    i got that tough love. Getting smacked in the face means I love you.

    Kewop Decam on
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  • RenzoRenzo Registered User regular
    edited December 2006
    Renzo wrote:
    Oh, I thought you were calling Kewop immoral. But you aren't. In that case, I agree with you. If you're going to fire someone, do it immediately.

    i got that tough love. Getting smacked in the face means I love you.
    Come 'ere, you

    Renzo on
  • ShadowfireShadowfire Vermont, in the middle of nowhereRegistered User regular
    edited December 2006
    Ludious wrote:
    Truth

    Shadowfire on
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  • DigDug2000DigDug2000 Registered User regular
    edited January 2007
    Damn, sorry to resurrect this, especially since I'm not an employee or nothing. I just saw something the other day that really pissed me off.

    Went into Gamespot the other day looking for a Wii (of which there were none). There were two 8-10 year old kids at the counter buying a Pokemon game. Really excited about it. The employees were really chatting them up about their purchase.

    The guys then ask the kid if he wants insurance on his game for $3 or something. The kid has no idea what that even means, so the employee explained to him that if the battery ever went out on his game, he could return it for a new one. The kid kinda gave him a weird look like he didn't understand, and the two employees then continued to push the warranty/insurance shit on him hard for more than a few minutes, basically telling him that he'd be a fool not to buy it. Eventually the kid caved and shelled out the $3.

    Now, even completely ignoring the fact that I think the guy lied and GBA games don't use battery saves, strong-arming a 10 year old into buying a warranty just pisses me off to no end. Is there some place to report shit like this? Pushing shit to 20 year olds is one thing. Lieing to a kid who's come in with Christmas money is just felt... evil.

    DigDug2000 on
  • SilkyNumNutsSilkyNumNuts Registered User regular
    edited January 2007
    I'm pretty sure they do use battery saves. However, that's fucking shitty.

    Shoot em in the head. It's best for everyone.

    SilkyNumNuts on
  • LudiousLudious I just wanted a sandwich A temporally dislocated QuiznosRegistered User regular
    edited January 2007
    Yeah. They use battery saves as far as I know.

    They didn't lie to him. Shitty? Yes. Lie? No.

    Ludious on
  • Kewop DecamKewop Decam Registered User regular
    edited January 2007
    doesn't the battery take like FOREVER to die? And once it dies, his saves are gone for good, I doubt he'd want to start all that over.

    Kewop Decam on
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  • RohaqRohaq UKRegistered User regular
    edited January 2007
    doesn't the battery take like FOREVER to die?
    Takes a few years, I believe. He should be well out of Pokémon by the time that happens, and doesn't the game insurance only cover it for a year?

    Rohaq on
  • DevoutlyApatheticDevoutlyApathetic Registered User regular
    edited January 2007
    doesn't the battery take like FOREVER to die? And once it dies, his saves are gone for good, I doubt he'd want to start all that over.

    Yes, provided it's an actual copy of the game. Pirate ROMs are notorious for using crappy batteries.

    DevoutlyApathetic on
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  • YodaTunaYodaTuna Registered User regular
    edited January 2007
    My battery in Tetris died :(

    YodaTuna on
  • RohaqRohaq UKRegistered User regular
    edited January 2007
    doesn't the battery take like FOREVER to die? And once it dies, his saves are gone for good, I doubt he'd want to start all that over.

    Yes, provided it's an actual copy of the game. Pirate ROMs are notorious for using crappy batteries.
    In which case he deserves his money back anyway.

    Rohaq on
  • ReignerReigner Registered User regular
    edited January 2007
    Rohaq wrote:
    doesn't the battery take like FOREVER to die?
    Takes a few years, I believe. He should be well out of Pokémon by the time that happens, and doesn't the game insurance only cover it for a year?

    Yeah I'm pretty sure it's only a year.

    But after that year, you can go get a new warranty, I think.

    whoopiedoo?

    Reigner on
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  • SamphisSamphis Registered User regular
    edited January 2007
    YodaTuna wrote:
    My battery in Tetris died :(

    What version of Tetris? The original Gameboy one never had a battery, so scores were lost on each boot.

    Samphis on
  • YodaTunaYodaTuna Registered User regular
    edited January 2007
    Samphis wrote:
    YodaTuna wrote:
    My battery in Tetris died :(

    What version of Tetris? The original Gameboy one never had a battery, so scores were lost on each boot.

    Reallly? It's the original, I played it last year and I was like why the fuck isn't this saving my scores? Well now I know.

    YodaTuna on
  • EtericEteric Registered User regular
    edited January 2007
    Aren't the batteries replaceable?

    Eteric on
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  • Captain AmazingCaptain Amazing Registered User regular
    edited January 2007
    I recently purchased a used copy of Metroid Prime Pinball at Gamestop. On the back of the game there is a small white sticker that says "Not for resale - demo gpk only. Property of Nintendo" and there is a barcode on it. Do any of you retail wizards know what this is or where it came from?

    Captain Amazing on
  • CouscousCouscous Registered User regular
    edited January 2007
    YodaTuna wrote:
    Samphis wrote:
    YodaTuna wrote:
    My battery in Tetris died :(

    What version of Tetris? The original Gameboy one never had a battery, so scores were lost on each boot.

    Reallly? It's the original, I played it last year and I was like why the fuck isn't this saving my scores? Well now I know.
    The only version without many stupid features that made the game way too easy that saved the scores is the Tetris DX.

    Couscous on
  • Cameron_TalleyCameron_Talley Registered User regular
    edited January 2007
    I recently purchased a used copy of Metroid Prime Pinball at Gamestop. On the back of the game there is a small white sticker that says "Not for resale - demo gpk only. Property of Nintendo" and there is a barcode on it. Do any of you retail wizards know what this is or where it came from?

    Uh...I would think it would be a Demo. Of course, it's quite possible that's just the only box they had left.

    As for GBA Battery saves: I believe that newer GBA games use Flash memory, not battery saves. Older ones still have a battery.

    Cameron_Talley on
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