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Can't Access 360 Downloaded content offline, please help me figure this out
BrotherVoodoo
Registered User regular
Registered User regular
So before my X-Box breaks I could play geometry wars, Braid, and downloaded rock band songs among other things when I wasn't connected to the internet. X-Box red rings, get it back, now I can only access stuff when I'm on live. It's not always possible for me to be connected to the internet with my X-Box and is important that I be able to use downloaded stuff even when I'm not on live. Like I said this used to work before, but after getting my X-box back I have problems.
I was on support for 3 hours and they had no idea how to help me. I tried deleting games and redownloading them but that didn't work. When I'm offline Geometry wars shows up as a trial game, even though with my profile I have paid for it. Same for Braid and Pacman.
Something like this happened last time when I red ringed before and what they had to do was reset all the permissions or liscenses for my content. But when I was on the phone yesterday they either didn't know how to do that/couldn't authorize it. 3 hours later the guy said he thought he did, but every one of the seven people I talked to yesterday didn't know how to handle the problem and were just reading from scripts not prepared or related to this problem.
I was on support for 3 hours and they had no idea how to help me. I tried deleting games and redownloading them but that didn't work. When I'm offline Geometry wars shows up as a trial game, even though with my profile I have paid for it. Same for Braid and Pacman.
Something like this happened last time when I red ringed before and what they had to do was reset all the permissions or liscenses for my content. But when I was on the phone yesterday they either didn't know how to do that/couldn't authorize it. 3 hours later the guy said he thought he did, but every one of the seven people I talked to yesterday didn't know how to handle the problem and were just reading from scripts not prepared or related to this problem.
BrotherVoodoo on
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The way 360 DLC works is it ties the download to the machine and account it is downloaded on the first time. If it can't prove you're using the correct account with an internet connection, it tries to validate the machine. In this case its not the one you originally downloaded them on, hence the problem.
I don't know enough about 360's to help actually solve the problem, but I'm sure it'll involve calling them back with these details.
Just found this. Hopefully it works, although he seems to say part of it doesn't work the way it's supposed too.
I think it was a fair assumption though, they'd have redirected him to the site if anything.
Once it's downloaded, you can use it offline again. Of course, this doesn't help if you can't get online at all, but it's the only way.
@gamefacts - Totally and utterly true gaming facts on the regular!
It will take 3-5 business days for them to transfer the console ID. Don't use the ms tool to do this, as you can only do it once a year, and they should have done it when they repaired your console.
@gamefacts - Totally and utterly true gaming facts on the regular!
Except if your 360 is replaced again within a year, either by repair or what ever reason, you can't use it again. For me it took five minutes on the phone, then waiting a week for an email saying it had been done.
Edit: And I'm not saying it's a good solution. It's all sorts of stupid that we have to go through this when our console breaks, and even dumber that they're license tranfer is only allowed once a year, but such is life.
@gamefacts - Totally and utterly true gaming facts on the regular!
I would have been happy with that solution too
Any idea what would cause this?
That is exactly what happens when you use the MS tool. It's just a way of doing it without having to call support, and it happens right away.
Sure, you can only use the tool once a year, but anything that keeps you from having to call support is a plus in my opinion.
I went with support because if there's any chance I replace my 360 again or on my own, I don't want to have been stuck by the once a year thing.
It's all nonsense. As it was, it was a 5 minute phone call plus a week of waiting for an email. Not really all that much trouble on top of the whole repair process.