Disputing Wireless Bill
KurnDerak
Registered User regular
Registered User regular
I've been on a plan with Verizon for just over a month now at this point. For the first month, I started off at a $5 for 250 text plan, which wasn't enough so after a week and a half or so I switched to the $10 for 500 plan. This still wasn't enough so I upgraded to the $15 or 1500. All the while I watched very carefully online and on my phone to make sure I never went over my allowance of texts. On their website, they have a bar that slowly fills up and that is how I judged how many texts I had. I made sure to stop any and all texting when I got dangerously close to going over (I'm being very anal about this), and so I know that I never went over.
I just recently got my bill online a few days ago for this month, and it turns out that since I changed text plans several times I didn't get anywhere near the amount of texts that I was told I had. From 2/27 - 3/08 (about 1/3 of my month) I got 89 texts (about 1/3 of my 250 texts from my starting plan). The problem lies in the fact that in this time I went over those 89 texts by 125, so I owe and extra $12.50 for going over an allowance that was drastically lower then what was presented to me by the plan and by their account manager. So, by upgrading my plan to get more texts so that I don't go over my text allowance, it caused me to go over my text allowance by some rule I've never seen or heard of before.
I contacted them and she said that because I changed plans several times during the month, my text alotment was prorate. I searched through the user agreement, FAQs, forums on the Verizon site, all documentation sent to me, confirmation emails about me changing text plans, and no where at all is it stated that my text allowance will only be equal to the percentage of month that I was on that plan. I couldn't find ANYTHING that talks about this.
While I know generally the response would be "Dude, its $12.50, deal with it". Its partially the principle of it, as well as the fact that adding in that $12.50 puts it over what I would be able to afford at the moment. Side note, I'm currently unemployed at home with my grandma sending me to community college, so to me $12.50 is a pretty decent amount compaired to how much money I generally have.
So, my question is how do I go about attempting to dispute this and does anyone here know of any sort of documentation I may somehow be missing or that is hidden in the depths of their website that no mere mortal could ever find?
tl;dr Text allowance diminished due to changing of plans, 125 texts over when I shouldn't be.
I just recently got my bill online a few days ago for this month, and it turns out that since I changed text plans several times I didn't get anywhere near the amount of texts that I was told I had. From 2/27 - 3/08 (about 1/3 of my month) I got 89 texts (about 1/3 of my 250 texts from my starting plan). The problem lies in the fact that in this time I went over those 89 texts by 125, so I owe and extra $12.50 for going over an allowance that was drastically lower then what was presented to me by the plan and by their account manager. So, by upgrading my plan to get more texts so that I don't go over my text allowance, it caused me to go over my text allowance by some rule I've never seen or heard of before.
I contacted them and she said that because I changed plans several times during the month, my text alotment was prorate. I searched through the user agreement, FAQs, forums on the Verizon site, all documentation sent to me, confirmation emails about me changing text plans, and no where at all is it stated that my text allowance will only be equal to the percentage of month that I was on that plan. I couldn't find ANYTHING that talks about this.
While I know generally the response would be "Dude, its $12.50, deal with it". Its partially the principle of it, as well as the fact that adding in that $12.50 puts it over what I would be able to afford at the moment. Side note, I'm currently unemployed at home with my grandma sending me to community college, so to me $12.50 is a pretty decent amount compaired to how much money I generally have.
So, my question is how do I go about attempting to dispute this and does anyone here know of any sort of documentation I may somehow be missing or that is hidden in the depths of their website that no mere mortal could ever find?
tl;dr Text allowance diminished due to changing of plans, 125 texts over when I shouldn't be.
KurnDerak on
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if you're unemployed at home with your grandma why do you need to send 1500 texts a month?
I would have gone with a different provider to get a better text plan for cheaper, but I got an LG EnV from my brother since he recently got himself an iPhone, and it was very hard to turn down even though I didn't care much for Verizon's plans.
I had planned my spending to make sure I had enough money to be able to pay for what the bill should have been, before I found out about this whole extra $12.50. And to maybe put it into persepctive more, if need be I can just grab $12.50 out of savings and the put it back in later, but as previously stated its also partly about the principle of it all.
Load of shit.
ALSO I have Verizon and I thought it was $10 for unlimited text. They tried to get me to sign up for it but I went with the $5 for 250 plan because I don't text that much (but enough that it makes it worth it.) Do you have a pay as you go phone or a contract?
It's unlimited texting IF you are on the same network for $10 (so Verizon to Verizon). So unless she has Verizon you are SOL on that front.