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Usability Survey of Penny-arcade.com
Klassen363
Registered User new member
Registered User new member
Hello everyone, I am posting a survey (with the required ethics information) which I am using in order to study the usability of penny-arcade.com. This is for a communications class that I am taking and I figured it would be best if I went to the actual users of the website in order to gather your opinions. Please participate in the survey, it is anonymous and is not connected to the owners of penny-arcade.com.
Ethics Document
Penny Arcade Usability Study
Peter Klassen, Principal Investigator
Dear Participant:
This anonymous survey is being conducted as part of a student project in Coms 363, a course in Professional and Technical Communication at the University of Calgary. This survey is being administered via SurveyMonkey, an online survey tool that does not track respondents’ names or e-mail information. No names will be connected with any of the responses collected. By completing and submitting this survey, you are indicating your informed consent to participate in this research project. Since results are not tracked, once you hit submit, you cannot withdraw your participation.
Purpose of survey
This is an unbiased survey which is intended to supplement secondary research of penny-arcade.com. The goals are to determine how user friendly and accessible the site is. The project is solely for academic purposes and in no way is associated with the owners of peny-arcade.com.
Your participation
This is a completely anonymous survey. Your participation is desired because you are the users of penny-arcade.com. The results will be accessible only to myself and then reported in the final project to the instructor.
Storage of material
From surveymonkey.com
“We are located in the US and all surveys and data are stored on our servers. The servers are kept at Sungard - www.sungard.com.
In regards to the security of our infrastructure, here is an overview:
Physical
• Servers kept in locked cage
• Entry requires a passcard and biometric recognition
• Digital surveillance equipment
• Controls for temperature, humidity and smoke/fire detection
• Staffed 24/7
Network
• Multiple independent connections to Tier 1 Internet access providers
• Fully redundant OC-48 SONET Rings
• Uptime monitored every 5 minutes, with escalation to SurveyMonkey staff
• Firewall restricts access to all ports except 80 (http) and 443 (https)
• QualysGuard network security audits performed weekly. Hackersafe scans performed daily.
Hardware
• Servers have redundant internal power supplies
• Data is on RAID 10, operating system on RAID 1
• Database is log-shippped to standby server and can failover in less than one hour
Software
• Code in ASP.NET 2.0, running on SQL Server 2005 and Windows 2003 Server
• Latest patches applied to all operating system and application files
• SSL encryption of all billing data and passwords
• Data backed up every hour internally
• Data backed up every night to centralized backup system, with offsite backups in event of catastrophe”
If you have any questions about this survey, pa). Thank you for your participation.
Survey Link
Ethics Document
Penny Arcade Usability Study
Peter Klassen, Principal Investigator
Dear Participant:
This anonymous survey is being conducted as part of a student project in Coms 363, a course in Professional and Technical Communication at the University of Calgary. This survey is being administered via SurveyMonkey, an online survey tool that does not track respondents’ names or e-mail information. No names will be connected with any of the responses collected. By completing and submitting this survey, you are indicating your informed consent to participate in this research project. Since results are not tracked, once you hit submit, you cannot withdraw your participation.
Purpose of survey
This is an unbiased survey which is intended to supplement secondary research of penny-arcade.com. The goals are to determine how user friendly and accessible the site is. The project is solely for academic purposes and in no way is associated with the owners of peny-arcade.com.
Your participation
This is a completely anonymous survey. Your participation is desired because you are the users of penny-arcade.com. The results will be accessible only to myself and then reported in the final project to the instructor.
Storage of material
From surveymonkey.com
“We are located in the US and all surveys and data are stored on our servers. The servers are kept at Sungard - www.sungard.com.
In regards to the security of our infrastructure, here is an overview:
Physical
• Servers kept in locked cage
• Entry requires a passcard and biometric recognition
• Digital surveillance equipment
• Controls for temperature, humidity and smoke/fire detection
• Staffed 24/7
Network
• Multiple independent connections to Tier 1 Internet access providers
• Fully redundant OC-48 SONET Rings
• Uptime monitored every 5 minutes, with escalation to SurveyMonkey staff
• Firewall restricts access to all ports except 80 (http) and 443 (https)
• QualysGuard network security audits performed weekly. Hackersafe scans performed daily.
Hardware
• Servers have redundant internal power supplies
• Data is on RAID 10, operating system on RAID 1
• Database is log-shippped to standby server and can failover in less than one hour
Software
• Code in ASP.NET 2.0, running on SQL Server 2005 and Windows 2003 Server
• Latest patches applied to all operating system and application files
• SSL encryption of all billing data and passwords
• Data backed up every hour internally
• Data backed up every night to centralized backup system, with offsite backups in event of catastrophe”
If you have any questions about this survey, pa). Thank you for your participation.
Survey Link
Klassen363 on
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