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Jeedan
Registered User regular
Registered User regular
I ordered some hair stuff from a company online last week. It came in two days. Except I'd forgotten something else I wanted, so I make another order.
It takes more than two days this time.
Cue email, "Hey, where's my order guys?"
No reply.
8 Days later still no sign of it.
"Hey guys, can I get my money back?"
No reply.
Is there anything I can do here?
It takes more than two days this time.
Cue email, "Hey, where's my order guys?"
No reply.
8 Days later still no sign of it.
"Hey guys, can I get my money back?"
No reply.
Is there anything I can do here?
Jeedan on
0
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I included my order code number thingy. Even if I hadn't they should have sent me back something saying "Sorry can we have your confirmation first" right?
That's what I would do. I have had orders somehow fall thru, in which I did get a number and everything, but one way or another, I wasnt charged, so I called up customer service and they fixed everything.
Sure thing. That is a good (online) store policy of course. Some companies are dumb enough to do nothing if there is no comfirmation number. Some companies don't ever bother to tell its customers if something is out of stock and what they are going to do with the order(s).
Maybe you should try calling them (if they have some customer service number) if they don't answer your emails.