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Microsoft now covers "E74" problem for 3 years
LewieP
Registered User regular
Registered User regular
The standard warranty for the Xbox 360 is 1 year, but Microsoft extended the warranty on the RROD to 3 years.
They have now extended the warranty for another fairly common error, "Error code E74" to 3 years too. Details here:
To be honest, I think it is pretty bullshit that they don't just give three year warranty for all problems, but this will be good news to some people.
It might also be too little too late.
Just thought a heads up would be in order.
They have now extended the warranty for another fairly common error, "Error code E74" to 3 years too. Details here:
While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74” on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at www.xbox.com/support.
Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. However, if a customer has not received a refund by July 1, 2009, the customer should visit www.xbox.com/support before November 1, 2009 for information on how to place a claim. All refund claims must be received on or before November 1, 2009.’ For more information about troubleshooting the E74 error message, click the following article number to view the article in the Microsoft Knowledge Base:
To be honest, I think it is pretty bullshit that they don't just give three year warranty for all problems, but this will be good news to some people.
It might also be too little too late.
Just thought a heads up would be in order.
LewieP on
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Posts
*waits for his 360 to E74*
Or are general hardware errors more specific than their name would suggest?
It's odd, because it doesn't really seem to have been much of a PR nightmare. I mean, most people who own an xbox 360 seems to love it and recommend them often even if they've suffered a hardware fault. Sure, it's ammo for the fanboys but I think if you polled opinions on the three systems, the 360 would still perform favourable. Meanwhile, you never hear anything in the news about financial problems with Microsoft to worry investors, unlike Sony. 360 sales certainly trucked along happily enough through the worst of their problems and any fall-off at this point is more likely due to the system being several years old now.
By all accounts, you'd think it would've been a disaster that would bring the company and their share value to the brink (see also: Sony laptop batteries) but besides the occasional angry but harmless flare-up it seems to have been a mostly dormant affliction.
I guess when you have enough money to throw around you can spend big on customer services and extended warranties with one hand to quell the PR issues whilst buying in the big-name software titles to keep people coming to your system and maintaining value for investors with the other hand.
I believe it pertains to specific components, like the graphics chip and CPU.
NintendoID: Nailbunny 3DS: 3909-8796-4685
It's not a big deal to us now, but it used to be. I think it definitely slowed sales among "core gamers" or whatever. I would probably own one if I didn't have that reason for holding off even last year (was waiting for Jasper). Now I've lost any desire to get one.
I think from a public perspective, MS has been on the ball, but you know the people who work for them have to be sweating it when stuff like this comes up. Also, I'm sure their number crunchers are happy with the profits but you know they can't ignore the repair costs that are on the books and wonder "how much more could we be making?"
I just dropped the thing out of the window and bought a new one.
Arse.
Well, it's the same reason most die-hard PS2 owners loved the shit out of their console and bought replacements even though it was the most prone to DREs and other hardware problems: You enjoy the games you own so much that you're willing to let some things slide. I've been through one RRoD, but it didn't bug me at all because I was covered under the first extended warranty and had a new console back to me within two weeks.
If I didn't own a 360 or PS3 and I was trying to choose between them, I think build quality might push me over to the PS3, honestly, but now that I have so many games and DLC with the system, it's not worth the hassle and expense of selling off everything and buying into the other camp.
And look at Sony's specific case: The PS2 was plagued with hardware problems, and the impression I get is that the PS3 runs rock-solid. Things can change a lot between generations, so who knows how Microsoft's next box will turn out?
Serious question: Do any consumer electronic devices have a three-year standard warranty?
Ah well, at least they didn't let this problem stay out of hand for over a year before addressing it.
I'll ask again: does this problem affect Jaspers?
This is instead of fixing whatevers wrong with the things because even the newest models can and will still die. Just with less frequency.
I don't know, but you can be damn sure that if I bought something expensive, and it broke due to a manufacture fault, in less than 3 years, I would be getting a replacement/refund. Under UK law I would be entitled to it, not sure how that works internationally.
Edit: @Dr. Worm
Not ideal, but as a workaround, you could get a USB hub. How long have you had the console?
It doesn't.
Of course we pay the same in dollars as you do in pounds for our shit, so it's a mitigating factor.
Can trade TF2 items or whatever else you're interested in. PM me.
Steam: Handkor
I've had it for about 16 months; it was manufactured in Dec. 2007. I thought it might be the use of the hub that comes with Rock band that blew out the front two hubs, I've been having trouble with it for a while.
spending 1-3$ more on parts would have saved them millions of dollars in losses.
It has a lot to do with the initial case design as well, it's kinda a mess in there considering they designed the case before they finalized the components.
Isn't it kind of early for anyone to know?
I had this happen once to me way back when I first got mine. The fix that worked for me was to unplug the 360 completely, all cords disconnected from the system for about five minutes. Plugged it all back in and they worked again. Never had a problem with them since.
Thanks for the info, I'll try that and see if it works.