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Credit Card Fraud Issue
LoveIsUnity
Registered User regular
Registered User regular
Hey everybody. You've all been nothing but helpful in the past, so I figured I'd throw out a current problem and get your advice.
As the title indicates, I'm currently dealing with credit card fraud. Actually, my partner is dealing with credit card fraud, but she doesn't hang out on the incredibly helpful PA forums.
Here's the deal: she just noticed today that there was a charge for 29.95 from CCBill.com. CCbill is a company that processes credit card transactions and sends money to websites, including porn websites, which is where her $29.95 charge originates from. Aside from the fact that neither of us particularly enjoy porn, nor do we subscribe to any online services, the charge was made at 3 am our time when we were both asleep.
There are a lot of people complaining about this problem on websites like ripoffreport.com, so it seems likely my partner is one of many people affected. She attempted to contact CCBill.com to ask them about the charges, but they simply responded that since they had her credit card number she couldn't do anything to back out of the charges since the payment was verifiable. When pressed for more information, the customer service rep merely repeated himself. She was able to determine that the charge is for an adult website called "Digital Playground" and the IP address of the person making the charge is 71.227.237.153. I traced the IP address to Arlington, WA. The e-mail address that made the charge is sortun115@yahoo.com, but a Google search doesn't reveal anything useful (or anything at all for that matter).
Has anyone else dealt with anything like this? She's already changed her credit card number and filed a claim with her credit card, but it seems like the CC company may be unwilling to refund her 30 dollars. If anyone knows of anything else we should be doing, please let me know. As always, thanks for your time
As the title indicates, I'm currently dealing with credit card fraud. Actually, my partner is dealing with credit card fraud, but she doesn't hang out on the incredibly helpful PA forums.
Here's the deal: she just noticed today that there was a charge for 29.95 from CCBill.com. CCbill is a company that processes credit card transactions and sends money to websites, including porn websites, which is where her $29.95 charge originates from. Aside from the fact that neither of us particularly enjoy porn, nor do we subscribe to any online services, the charge was made at 3 am our time when we were both asleep.
There are a lot of people complaining about this problem on websites like ripoffreport.com, so it seems likely my partner is one of many people affected. She attempted to contact CCBill.com to ask them about the charges, but they simply responded that since they had her credit card number she couldn't do anything to back out of the charges since the payment was verifiable. When pressed for more information, the customer service rep merely repeated himself. She was able to determine that the charge is for an adult website called "Digital Playground" and the IP address of the person making the charge is 71.227.237.153. I traced the IP address to Arlington, WA. The e-mail address that made the charge is sortun115@yahoo.com, but a Google search doesn't reveal anything useful (or anything at all for that matter).
Has anyone else dealt with anything like this? She's already changed her credit card number and filed a claim with her credit card, but it seems like the CC company may be unwilling to refund her 30 dollars. If anyone knows of anything else we should be doing, please let me know. As always, thanks for your time
LoveIsUnity on
0
Posts
And run a virus scan so it doesn't happen again.
I did both of these. I even noted in the OP that she got a new credit card number.
I'm looking more for advice in terms of fighting the credit card company if they don't want to refund her for the money or legal recourse for finding the person who did it.
If you don't mind my asking, what company is the card with?
I don't think this will be an issue. I've had this happen 2 times on 2 different cards. Each time the bank immediately issued me a new card and refunded the fraudulent charges. As long as you're not calling them every month claiming some huge purchase you made was fraudulent just so you can get it removed (which would of course be credit card fraud) I don't think they're going to give you a hard time.