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Boned by Cyberpower

naiyxesnaiyxes Registered User regular
Dear Penny Arcade forum dudes-

TL;DR-> Major buyer's remorse, dead computer, need competent tech support.

I need your help.
Basically my shiny custom PC is dead, just completely non-functional.
I just bought it for $1500 in October of 08, and it's been non-functional for nearly the whole time.

I've sent it back repeatedly, and now have sent back just the HDD for a replacement.
Working with their tech support, they determined that it must be the problem.
It seems they were wrong, because I now have the new one, and it has the same problem as the old one, in that the motherboard cannot see it most of the time. It will be recognized when I first plug it in, but by the time I try to install windows, it's lost it.

Perhaps someone here can help with a diagnosis?

I'm moving to Florida for Full Sail next month and I don't have the time, patience, or money to try replacing the entire system bit by bit, and I don't think they're going to let me return it.

It worked normally for about a week, but then slowly- every single game would stop working, and would end up crashing me. First the crashes just required a restart, but then it started giving me crap about 'no boot media' and wouldn't respond to anything unless I let it sit for about an hour.
Sometimes it would bluescreen citing ATAport.sys, sometimes it would lock up, and then the display would scramble with colorful static for a moment before dying.

I submit unto you, my specs:

CPU: Intel Core 2 Duo E8600 3.33 GHZ
HDD: 500 gig SATA II 3.0 GB 16MB 7200RPM
RAM: 2x 2GB PC6400 DDR2 800
GPU: 2x ATI Radeon HD 3850 1gig in Crossfire
PSU: Sigma Monster 1000watt
MoBo: Biostar TP45HP Intel P45 Crossfire

PSN/XBL/Steam- Naraset
naiyxes on


  • Options
    ArcticMonkeyArcticMonkey Registered User regular
    edited June 2009
    Problems with HDD before windows even get to boot, and HDD is already switched out sounds like broken motherboard.
    I've seen weird on/off errors with faulty SATA cables, so you could try switching that, since that is cheap and easy to try.
    You should also try to move to other SATA connectors since there could be some faulty resistor/diode/whatever on only some of the connectors.

    ArcticMonkey on
    "You read it! You can't unread it!"
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    Mustachio JonesMustachio Jones jerseyRegistered User regular
    edited June 2009
    After you rule everything else out, just try flashing the BIOS. On the off chance it's a documented problem with that motherboard (and the BIOS isn't already at a newer version [i wouldn't recommend downgrading the bios unless you absolutely know that problem X is caused by bios version y]), you might be able to fix it that way.

    This can brick your mobo if done wrong.

    There's not a very high chance of this doing much at all, but if you're to the point where you'll try anything, give it a go.

    Mustachio Jones on
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    IdolisideIdoliside Registered User regular
    edited June 2009
    Does sound like motherboard. If thats the case its best to go get a new mobo elsewhere then gut out the machine and install the new one.

    Idoliside on
    Proud member of Noah's Wangship Steam Group
    iusb_760x100.8161697.jpgBunting, Owls and Cushions! Feecloud Designs
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    SyphonBlueSyphonBlue The studying beaver That beaver sure loves studying!Registered User regular
    edited June 2009
    What the hell is a Sigma power supply? Get rid of that shit and get an Antec or Thermaltake. Name-brand power supplies are important, don't go with a generic power supply just because it's cheaper. You also don't need 1000W. 600 would do you fine.

    SyphonBlue on
    PSN/Steam/NNID: SyphonBlue | BNet: SyphonBlue#1126
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    DaedalusDaedalus Registered User regular
    edited June 2009
    CyberpowerPC (and its sister site iBuyPower) suck ass and will fuck you over. I've got a similar horror story for one of their laptops.

    Daedalus on
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