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eBay USPS problem...
Sharp10r
Registered User regular
Registered User regular
So, I bought a couple books in an auction on eBay. I received an empty box in the mail today, with notes from the USPS saying they "received empty" I think it was actually the return to sender stamp too, but I still got it.
Now: what happens? If it was USPS' fault, or the sellers, I still don't think I owe anything as I never received what was promised. But- the seller (assuming he was honest) sent it in good faith through the USPS, so I can see how he might feel "I did my part." Where does ownership transfer? How has eBay handled this in your past experience? I sent him an e-mail just to make sure it wasn't an employee who forgot to load the box or something silly first.
Now: what happens? If it was USPS' fault, or the sellers, I still don't think I owe anything as I never received what was promised. But- the seller (assuming he was honest) sent it in good faith through the USPS, so I can see how he might feel "I did my part." Where does ownership transfer? How has eBay handled this in your past experience? I sent him an e-mail just to make sure it wasn't an employee who forgot to load the box or something silly first.
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probably a scam to provide Paypal or whoever with a tracking number so he can go " BUT I SHIPPEDED IT, I'm innocent honest! "
Well, I seriously doubt that the box they were in weigh over 5.5 pounds, so it sounds like there was probably something in there to begin with. I'm assuming the box was open when you got it? I don't think USPS would even send an open box initially, so I would say that it probably came open during transport.
To be clear, that's just for media mail. I assume that was used here, as we're talking about books.
I'd talk to USPS.
USPS can't do anything about it. Anyone you talk to will do one of the following:
1) Give you the run-around
2) Give you incorrect information
3) Tell you there is nothing that USPS can do
Your only hope now is to get restitution from the sender and, failing that, PayPal. It is quite likely that the item lost its contents somewhere along the way, but the only thing that USPS can do is "document" the issue and you'd get a callback from some Postal employee that'll tell you that nothing can be done.
If you want, you can e-mail or call USPS and request the phone number of your Consumer Affairs Office to file an inquiry for the item's contents since if the books were found they might have been sent to the Mail Recovery Center where they are "processed," and by "processed" I mean auctioned if they can't find anyone that the books belong to.
You've contacted the seller, and if you don't have any luck there, I would begin to process through PayPal.
Open a claim with them, and state exactly what happened, and include your photos.
If your seller still won't make it right, then escalate it to a claim through PayPal.
Even though a seller can put "We are not responsible, blah, blah, blah" in their eBay listing, according to eBay and PayPal they are responsible until you receive the item.