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Problems with Comcast, switch?
Improvolone
Registered User regular
Registered User regular
I've had Comcast for a couple days now and I've already had a ton of problems. Interested in some lulz? Here is the chat I've had with them.
So do I have shitty luck and I'm blowing things out of proportion, or is Comcast really this terrible and I should find a new provider?
Imp(Sun Oct 25 2009 08:20:58 GMT-0400 (EDT))>
I don't have what I've asked for.
analyst Marnie has entered room
Marnie(Sun Oct 25 2009 08:21:11 GMT-0400 (EDT))>
Hello Imp_, Thank you for contacting Comcast Live Chat Support. My name is Marnie. Please give me one moment to review your information.
Marnie(Sun Oct 25 2009 08:21:15 GMT-0400 (EDT))>
I am more than willing to assist you with your concerns. How are you today?
Marnie(Sun Oct 25 2009 08:21:22 GMT-0400 (EDT))>
I am sorry for the inconvenience this has caused you, Imp.
Marnie(Sun Oct 25 2009 08:21:40 GMT-0400 (EDT))>
Can you please tell me more of your concerns for me to be able to assist you better?
Imp_(Sun Oct 25 2009 08:24:47 GMT-0400 (EDT))>
When I first ordered Comcast, the woman I spoke with asked what I wanted. I said, DVR, Showtime, on demand channels, and service in two rooms. She said she had a package for me and sent a guy out. The box that was installed was such a piece of crap that it was using standard composite cables first used back in the 60s. Not exactly a quality digital box. Also, I only had service in one room. I called Comcast, they said that my package was only for the standard box in one room. This means the first woman lied to me. I upgraded to an HD DVR box so that I could have a better, and digital, signal. A new technician came out and installed the box. My cousin was home for this and I was at work. When I came back and turned on the TV, it didn't work. I checked the wires and the tech plugged the new box in wrong. He never even checked the box before leaving! Also, this new box is not only non-DVR, but it doesn't even have an HDMI input which has been the digital standard for years. I can only use the component cables which can't even transmit a true digital signal.
Marnie(Sun Oct 25 2009 08:25:42 GMT-0400 (EDT))>
Please give me a minute to check on this for you.
Marnie(Sun Oct 25 2009 08:26:04 GMT-0400 (EDT))>
I am deeply sorry about your experience with a previous representative. I can understand how inconvenient it is for you to contact us for this. I will be very glad to straighten things out with you. Let’s make sure everything will be addressed today.
Marnie(Sun Oct 25 2009 08:28:03 GMT-0400 (EDT))>
I can see here that your orders are still open and it is scheduled for Oct24, 11-2pm.
Imp_(Sun Oct 25 2009 08:28:42 GMT-0400 (EDT))>
what does that mean?
Marnie(Sun Oct 25 2009 08:29:16 GMT-0400 (EDT))>
That your order was not complete yet and our technicians are still going out to fix this for you.
Imp_(Sun Oct 25 2009 08:29:39 GMT-0400 (EDT))>
Where I live, it is the 25th. The tech was here yesterday, on the 24th.
Marnie(Sun Oct 25 2009 08:29:40 GMT-0400 (EDT))>
I know how inconvenient this is for you.
Marnie(Sun Oct 25 2009 08:30:30 GMT-0400 (EDT))>
I can also transfer you to our sales department to have your concerns corrected and fix since you just installed comcast services and now you are having problems on it.
Marnie(Sun Oct 25 2009 08:30:48 GMT-0400 (EDT))>
I understand your part, Imp.
Imp_(Sun Oct 25 2009 08:30:51 GMT-0400 (EDT))>
Transfer me to whomever can help.
Marnie(Sun Oct 25 2009 08:31:01 GMT-0400 (EDT))>
Thank you.
Marnie(Sun Oct 25 2009 08:31:04 GMT-0400 (EDT))>
Please stay online.
analyst Cyrille has entered room
Marnie(Sun Oct 25 2009 08:32:04 GMT-0400 (EDT))>
Please wait, while the problem is escalated to another analyst
Cyrille(Sun Oct 25 2009 08:32:15 GMT-0400 (EDT))>
Hi. I would be happy to assist you with your order today. How are you doing?
analyst Marnie has left room
Imp_(Sun Oct 25 2009 08:32:53 GMT-0400 (EDT))>
When I first ordered Comcast, the woman I spoke with asked what I wanted. I said, DVR, Showtime, on demand channels, and service in two rooms. She said she had a package for me and sent a guy out. The box that was installed was such a piece of crap that it was using standard composite cables first used back in the 60s. Not exactly a quality digital box. Also, I only had service in one room. I called Comcast, they said that my package was only for the standard box in one room. This means the first woman lied to me. I upgraded to an HD DVR box so that I could have a better, and digital, signal. A new technician came out and installed the box. My cousin was home for this and I was at work. When I came back and turned on the TV, it didn't work. I checked the wires and the tech plugged the new box in wrong. He never even checked the box before leaving! Also, this new box is not only non-DVR, but it doesn't even have an HDMI input which has been the digital standard for years. I can only use the component cables which can't even transmit a true digital or HD signal.
Cyrille(Sun Oct 25 2009 08:34:15 GMT-0400 (EDT))>
Thank you for the information, Imp. Let me check your account first, for me to able to see the services.
Cyrille(Sun Oct 25 2009 08:34:20 GMT-0400 (EDT))>
One moment please
Cyrille(Sun Oct 25 2009 08:36:46 GMT-0400 (EDT))>
Imp, thank you for the patience in waiting, may I ask the last four digit of your SSN for me to be able to open your account please?
Imp_(Sun Oct 25 2009 08:37:18 GMT-0400 (EDT))>
2667
Cyrille(Sun Oct 25 2009 08:37:39 GMT-0400 (EDT))>
Thank you very much!
Cyrille(Sun Oct 25 2009 08:37:41 GMT-0400 (EDT))>
One moment please
Cyrille(Sun Oct 25 2009 08:38:21 GMT-0400 (EDT))>
Allow me to confirm the correct boxes with you, that should be one hd-dvr box and one dvr box for the other room, is this correct?
Imp_(Sun Oct 25 2009 08:39:07 GMT-0400 (EDT))>
If having the second box is going to cost me more, than no. The first woman I ever spoke with through left me with the impression that my package would get me two boxes.
Imp_(Sun Oct 25 2009 08:39:20 GMT-0400 (EDT))>
The one box that I do have should be an HD-DVR box.
Cyrille(Sun Oct 25 2009 08:40:55 GMT-0400 (EDT))>
I see, I apologize for that one, I can see here in your account that an HD-DVR box has been added and have install appointment today anytime between 11am to 2pm, are you aware of this one?
Imp_(Sun Oct 25 2009 08:41:25 GMT-0400 (EDT))>
Today is 10/25, your paperwork shows a tech coming on 10/24, right?
Cyrille(Sun Oct 25 2009 08:42:05 GMT-0400 (EDT))>
let me double check that one.
Cyrille(Sun Oct 25 2009 08:42:41 GMT-0400 (EDT))>
thank you for the correction, yes indeed that would suppose to be yesterday install for hd-dvr box, Imp.
Cyrille(Sun Oct 25 2009 08:42:58 GMT-0400 (EDT))>
Did the technician install it yesterday?
Imp_(Sun Oct 25 2009 08:43:18 GMT-0400 (EDT))>
He came yesterday and installed an HD box (non-DVR) and also installed it wrong. I tried to explain this earlier.
Imp_(Sun Oct 25 2009 08:43:53 GMT-0400 (EDT))>
Why would a tech leave a house before checking to see if the box worked?
Cyrille(Sun Oct 25 2009 08:44:25 GMT-0400 (EDT))>
I am sorry for that, the complain is noted in the account and informed my supervisor about it already.
Cyrille(Sun Oct 25 2009 08:44:45 GMT-0400 (EDT))>
Here is what we can do, Imp, since I can see here in your account that hd-dvr box has been added to the account with free installation charge.
Cyrille(Sun Oct 25 2009 08:44:53 GMT-0400 (EDT))>
I need to ask a little help from you
Cyrille(Sun Oct 25 2009 08:45:09 GMT-0400 (EDT))>
to please call our Comcast Office at 1-800-266-2278 and confirm the complain about the box installed.
Cyrille(Sun Oct 25 2009 08:46:01 GMT-0400 (EDT))>
Since, there would be no changes to be made in your account today since the box is already hd-dvr in the account and no dvr box in it the rate being added to the account is $9.99 per month for 6months
Cyrille(Sun Oct 25 2009 08:46:06 GMT-0400 (EDT))>
and $15.95 per thereafter
Imp_(Sun Oct 25 2009 08:46:30 GMT-0400 (EDT))>
Which is what i was paying before hand
Imp_(Sun Oct 25 2009 08:46:53 GMT-0400 (EDT))>
I need to call a phone number? Talking to you isn't the only thing I need to do?
Imp_(Sun Oct 25 2009 08:48:38 GMT-0400 (EDT))>
Just tell me when I can expect to have the service I'm paying for.
Cyrille(Sun Oct 25 2009 08:48:40 GMT-0400 (EDT))>
Chatting with me as a Sales Representative, the only thing we could do is to change the box in the account or give you another technician, however, as I can see here in your account, the box is already hd-dvr box
Cyrille(Sun Oct 25 2009 08:49:17 GMT-0400 (EDT))>
though I can give you another truck roll for a technician visit for your box to be changed.
Cyrille(Sun Oct 25 2009 08:49:37 GMT-0400 (EDT))>
One moment please, Imp, let me give you another truck roll for the box.
Imp_(Sun Oct 25 2009 08:49:56 GMT-0400 (EDT))>
Does the HD-DVR box have an HDMI port?
Cyrille(Sun Oct 25 2009 08:50:09 GMT-0400 (EDT))>
it does not have.
Cyrille(Sun Oct 25 2009 08:50:16 GMT-0400 (EDT))>
Comcast HD-DVR box does not have HDMI port
Imp_(Sun Oct 25 2009 08:51:00 GMT-0400 (EDT))>
So why did the tech leave me an HDMI cable on his last visit?
Imp_(Sun Oct 25 2009 08:51:16 GMT-0400 (EDT))>
Not only did he hook up the wrong box AND plug it in correctly, he also left me with an HDMI cable
Imp_(Sun Oct 25 2009 08:51:33 GMT-0400 (EDT))>
Why does the tech even have an HDMI cable if no Comcast boxes have that port?
Cyrille(Sun Oct 25 2009 08:52:22 GMT-0400 (EDT))>
Imp, please hold on, I am talking with a cable representative to assist you with this concern.
Cyrille(Sun Oct 25 2009 08:57:03 GMT-0400 (EDT))>
thank you for the patience in waiting, Imp, I truly appreaciate your patience with me today.
Cyrille(Sun Oct 25 2009 08:57:34 GMT-0400 (EDT))>
I have checked with our technical department, and what I can do to solved the concern is to give you a technician visit,
Cyrille(Sun Oct 25 2009 08:57:48 GMT-0400 (EDT))>
Let me get the schedule for you.
Cyrille(Sun Oct 25 2009 08:57:49 GMT-0400 (EDT))>
One moment please
Imp_(Sun Oct 25 2009 08:58:08 GMT-0400 (EDT))>
What will this technician visit accomplish?
Imp_(Sun Oct 25 2009 08:59:32 GMT-0400 (EDT))>
And can you confirm for me that no Comcast box has an HDMI port?
Cyrille(Sun Oct 25 2009 08:59:44 GMT-0400 (EDT))>
since you were saying that you only have the HD box and not the hd-dvr box, so therefore, the technician visit should bring an hd-dvr box and install the box for you and please let the technician not leave the house not until the service has been completely installed.
Imp_(Sun Oct 25 2009 09:00:44 GMT-0400 (EDT))>
I work and will not be the one home, but besides that point the technician shouldn't have to be told to make sure things work before leaving. That's insane.
Cyrille(Sun Oct 25 2009 09:01:19 GMT-0400 (EDT))>
I apologize for that, Imp, my bad, comcast box has hdmi port and the hdmi cable that you have needs to be connected to the tv and the set up box or the hd-dvr box.
Imp_(Sun Oct 25 2009 09:01:52 GMT-0400 (EDT))>
so the hd-dvr box does have an hdmi port
Cyrille(Sun Oct 25 2009 09:01:58 GMT-0400 (EDT))>
Actually, all comcast technicians have been informed about that, Imp and I have surely taking notes of what the technician did
Cyrille(Sun Oct 25 2009 09:02:53 GMT-0400 (EDT))>
yes that is correct the hd-dvr box has an hdmi port, Imp and that is confirmed by our cable department, thank you for correcting me.
Imp_(Sun Oct 25 2009 09:03:26 GMT-0400 (EDT))>
I also need a new cable modem. Mine disconnects constantly throughout the day and feels hot to the touch.
Cyrille(Sun Oct 25 2009 09:04:07 GMT-0400 (EDT))>
Sure, that is noted.
Cyrille(Sun Oct 25 2009 09:04:20 GMT-0400 (EDT))>
One moment please while I am checking on the date and time of the technician visit.
Cyrille(Sun Oct 25 2009 09:07:01 GMT-0400 (EDT))>
Thank you very much for the patience, Imp! I have here the available date and time of installation that the system generates, that would be on 10/26/2009 anytime between 11am to 2pm, would this work?
Cyrille(Sun Oct 25 2009 09:07:08 GMT-0400 (EDT))>
Order Confirmation Number : 1000397789592035
Cyrille(Sun Oct 25 2009 09:07:33 GMT-0400 (EDT))>
The technician should bring a new modem and a new hd-dvr box for free installation charge.
Imp_(Sun Oct 25 2009 09:08:05 GMT-0400 (EDT))>
That's fine.
Cyrille(Sun Oct 25 2009 09:08:18 GMT-0400 (EDT))>
To confirm with the request I made to your account regarding what the technician did to your services and for the change of cable modem and hd-dvr box, please do call our local office at 1-800-266-2278 as well, thank you very much.
Cyrille(Sun Oct 25 2009 09:08:31 GMT-0400 (EDT))>
Great! Thank you so much, Imp.
Cyrille(Sun Oct 25 2009 09:08:49 GMT-0400 (EDT))>
If you have any difficulties, please call 1-800-266-2278 (1-800-COMCAST) for assistance. The friendly representative will surely assist you.
Imp_(Sun Oct 25 2009 09:08:53 GMT-0400 (EDT))>
Can you remind me what my bill will be?
Cyrille(Sun Oct 25 2009 09:08:56 GMT-0400 (EDT))>
Is there anything else you would want me to assist you further today, Imp?
Cyrille(Sun Oct 25 2009 09:09:18 GMT-0400 (EDT))>
Yes one moment please
Cyrille(Sun Oct 25 2009 09:09:47 GMT-0400 (EDT))>
Monthly Bill : $105.96 (includes taxes) for 6month promotion.
Cyrille(Sun Oct 25 2009 09:10:09 GMT-0400 (EDT))>
Anything else I could assist you further?
Imp_(Sun Oct 25 2009 09:10:20 GMT-0400 (EDT))>
what does it go to after 6 months?
Cyrille(Sun Oct 25 2009 09:11:49 GMT-0400 (EDT))>
That would be more or less $164.79 estimate rate
Cyrille(Sun Oct 25 2009 09:11:55 GMT-0400 (EDT))>
since taxes is systems generated.
Cyrille(Sun Oct 25 2009 09:12:13 GMT-0400 (EDT))>
By the way, may I ask the primary and secondary number our technician can call before going to your place?
Cyrille(Sun Oct 25 2009 09:12:38 GMT-0400 (EDT))>
So that you may have instructions first before the technician go to your place.
Imp_(Sun Oct 25 2009 09:13:11 GMT-0400 (EDT))>
phone numbers
Cyrille(Sun Oct 25 2009 09:13:26 GMT-0400 (EDT))>
Thank you very much!
Cyrille(Sun Oct 25 2009 09:13:33 GMT-0400 (EDT))>
Anything else I could assist you further?
Imp_(Sun Oct 25 2009 09:14:01 GMT-0400 (EDT))>
I'm also confused as to why some on-demand shows (such as NBCs) I have to pay for. I've had on-demand with other service providers and never ran into this.
Cyrille(Sun Oct 25 2009 09:15:10 GMT-0400 (EDT))>
Let me asked our Cable department for that, one moment please
Cyrille(Sun Oct 25 2009 09:18:20 GMT-0400 (EDT))>
Imp, I have checked your channel line up, and I can see here that NBC channels are included in the package, therefore you should be able to view it without any cost, unless it is pay-per-view thing.
Imp_(Sun Oct 25 2009 09:19:08 GMT-0400 (EDT))>
When I try to watch an NBC on-demand show (any of their prime time series), it tries to charge me $0.99
analyst Cyrille has left room
Imp_(Sun Oct 25 2009 09:22:24 GMT-0400 (EDT))>
I've only had Comcast for about three days and all in all, things don't seem to be going so well
Jhon(Sun Oct 25 2009 09:22:39 GMT-0400 (EDT))>
I apologize for whatever inconvenience this has caused you but I’ll be more than glad to resolve this for you.
Jhon(Sun Oct 25 2009 09:22:51 GMT-0400 (EDT))>
Let me review your conversation.
Jhon(Sun Oct 25 2009 09:22:57 GMT-0400 (EDT))>
One moment please.
Jhon(Sun Oct 25 2009 09:25:30 GMT-0400 (EDT))>
I am seeing here that you wish to confirm is you will be charge if you will be watching the NBC on demand.
Jhon(Sun Oct 25 2009 09:25:35 GMT-0400 (EDT))>
Is this correct?
Imp_(Sun Oct 25 2009 09:26:22 GMT-0400 (EDT))>
Cryille told me it should be free, but on my set it tells me that I'm going to be charged. I want to know why there is this discrepancy.
Jhon(Sun Oct 25 2009 09:27:43 GMT-0400 (EDT))>
Are you accessing NBC on Demand on Channel 1, Imp?
Imp_(Sun Oct 25 2009 09:28:07 GMT-0400 (EDT))>
yes
Jhon(Sun Oct 25 2009 09:28:31 GMT-0400 (EDT))>
Thank you very much for confirming that.
Jhon(Sun Oct 25 2009 09:28:35 GMT-0400 (EDT))>
Let me check that one.
Jhon(Sun Oct 25 2009 09:31:36 GMT-0400 (EDT))>
I may need a little more time as I am checking the best way we can resolve your issue for today. Please continue to hold for another 2 minutes. Thank you.
Jhon(Sun Oct 25 2009 09:31:55 GMT-0400 (EDT))>
Imp, please be advised that 95% of our shows on demand are free.
Jhon(Sun Oct 25 2009 09:32:36 GMT-0400 (EDT))>
In some cases, we may be charging you for some shows on Demand ranging from $0.99 to $4.49 depending on ratings and genre.
Imp_(Sun Oct 25 2009 09:33:08 GMT-0400 (EDT))>
I'm just surprised that a) with past providers NBC's content has been free and that b) Cyrille said NBC should be free
Imp_(Sun Oct 25 2009 09:33:20 GMT-0400 (EDT))>
so should NBC on demand be free or not?
Jhon(Sun Oct 25 2009 09:35:21 GMT-0400 (EDT))>
I am seeing here that we may charge NBC on demand at $0.99, however, if you watch the said shows on WTVJ (NBC) Channel 6, that should be free of charge.
Imp_(Sun Oct 25 2009 09:36:09 GMT-0400 (EDT))>
You may? I'm confused as to why you can't tell me you do or you don't. Cryille was able to.
Jhon(Sun Oct 25 2009 09:37:20 GMT-0400 (EDT))>
We do apologize for the little confusion, Imp. I am using the
Jhon(Sun Oct 25 2009 09:37:52 GMT-0400 (EDT))>
We do apologize for the little confusion, Imp. I am using the "may" as a respect statement.
Jhon(Sun Oct 25 2009 09:38:17 GMT-0400 (EDT))>
That is depending on market, Imp.
Imp_(Sun Oct 25 2009 09:39:05 GMT-0400 (EDT))>
So Cryille is just another Comcast employee I've talked to who has given me wrong information?
Jhon(Sun Oct 25 2009 09:39:08 GMT-0400 (EDT))>
In your area, since your remote ask you that there is charge of $0.99 upon viewing the shows, then I believe there is a free for that.
Imp_(Sun Oct 25 2009 09:39:31 GMT-0400 (EDT))>
I have to say, these past three days with Comcast have been far from enjoyable.
Jhon(Sun Oct 25 2009 09:39:52 GMT-0400 (EDT))>
No, Imp. I believe that Cryille perhaps diagnosed the issue incorrectly.
Jhon(Sun Oct 25 2009 09:40:25 GMT-0400 (EDT))>
No worries, I am working here in this company for more than 5 years now, so I can tell you what's going on with the package.
Imp_(Sun Oct 25 2009 09:40:50 GMT-0400 (EDT))>
Since singing up with Comcast I have been told I was getting something in a package which I did no get, told that I would be given the right equipment and I wasn't, had a tech improperly install a box and leave without checking it, and now I'
Imp_(Sun Oct 25 2009 09:40:56 GMT-0400 (EDT))>
m dealing with this
Imp_(Sun Oct 25 2009 09:41:10 GMT-0400 (EDT))>
This is getting ridiculous.
Jhon(Sun Oct 25 2009 09:41:18 GMT-0400 (EDT))>
To straightens things up, there is a charge of $0.99 if you want to view the NBC on Demand on Channel 1.
Jhon(Sun Oct 25 2009 09:41:35 GMT-0400 (EDT))>
If you are viewing it on the regular channel, 6, there is no charge for that.
That whole thing took more a fucking hour. Yech.I don't have what I've asked for.
analyst Marnie has entered room
Marnie(Sun Oct 25 2009 08:21:11 GMT-0400 (EDT))>
Hello Imp_, Thank you for contacting Comcast Live Chat Support. My name is Marnie. Please give me one moment to review your information.
Marnie(Sun Oct 25 2009 08:21:15 GMT-0400 (EDT))>
I am more than willing to assist you with your concerns. How are you today?
Marnie(Sun Oct 25 2009 08:21:22 GMT-0400 (EDT))>
I am sorry for the inconvenience this has caused you, Imp.
Marnie(Sun Oct 25 2009 08:21:40 GMT-0400 (EDT))>
Can you please tell me more of your concerns for me to be able to assist you better?
Imp_(Sun Oct 25 2009 08:24:47 GMT-0400 (EDT))>
When I first ordered Comcast, the woman I spoke with asked what I wanted. I said, DVR, Showtime, on demand channels, and service in two rooms. She said she had a package for me and sent a guy out. The box that was installed was such a piece of crap that it was using standard composite cables first used back in the 60s. Not exactly a quality digital box. Also, I only had service in one room. I called Comcast, they said that my package was only for the standard box in one room. This means the first woman lied to me. I upgraded to an HD DVR box so that I could have a better, and digital, signal. A new technician came out and installed the box. My cousin was home for this and I was at work. When I came back and turned on the TV, it didn't work. I checked the wires and the tech plugged the new box in wrong. He never even checked the box before leaving! Also, this new box is not only non-DVR, but it doesn't even have an HDMI input which has been the digital standard for years. I can only use the component cables which can't even transmit a true digital signal.
Marnie(Sun Oct 25 2009 08:25:42 GMT-0400 (EDT))>
Please give me a minute to check on this for you.
Marnie(Sun Oct 25 2009 08:26:04 GMT-0400 (EDT))>
I am deeply sorry about your experience with a previous representative. I can understand how inconvenient it is for you to contact us for this. I will be very glad to straighten things out with you. Let’s make sure everything will be addressed today.
Marnie(Sun Oct 25 2009 08:28:03 GMT-0400 (EDT))>
I can see here that your orders are still open and it is scheduled for Oct24, 11-2pm.
Imp_(Sun Oct 25 2009 08:28:42 GMT-0400 (EDT))>
what does that mean?
Marnie(Sun Oct 25 2009 08:29:16 GMT-0400 (EDT))>
That your order was not complete yet and our technicians are still going out to fix this for you.
Imp_(Sun Oct 25 2009 08:29:39 GMT-0400 (EDT))>
Where I live, it is the 25th. The tech was here yesterday, on the 24th.
Marnie(Sun Oct 25 2009 08:29:40 GMT-0400 (EDT))>
I know how inconvenient this is for you.
Marnie(Sun Oct 25 2009 08:30:30 GMT-0400 (EDT))>
I can also transfer you to our sales department to have your concerns corrected and fix since you just installed comcast services and now you are having problems on it.
Marnie(Sun Oct 25 2009 08:30:48 GMT-0400 (EDT))>
I understand your part, Imp.
Imp_(Sun Oct 25 2009 08:30:51 GMT-0400 (EDT))>
Transfer me to whomever can help.
Marnie(Sun Oct 25 2009 08:31:01 GMT-0400 (EDT))>
Thank you.
Marnie(Sun Oct 25 2009 08:31:04 GMT-0400 (EDT))>
Please stay online.
analyst Cyrille has entered room
Marnie(Sun Oct 25 2009 08:32:04 GMT-0400 (EDT))>
Please wait, while the problem is escalated to another analyst
Cyrille(Sun Oct 25 2009 08:32:15 GMT-0400 (EDT))>
Hi. I would be happy to assist you with your order today. How are you doing?
analyst Marnie has left room
Imp_(Sun Oct 25 2009 08:32:53 GMT-0400 (EDT))>
When I first ordered Comcast, the woman I spoke with asked what I wanted. I said, DVR, Showtime, on demand channels, and service in two rooms. She said she had a package for me and sent a guy out. The box that was installed was such a piece of crap that it was using standard composite cables first used back in the 60s. Not exactly a quality digital box. Also, I only had service in one room. I called Comcast, they said that my package was only for the standard box in one room. This means the first woman lied to me. I upgraded to an HD DVR box so that I could have a better, and digital, signal. A new technician came out and installed the box. My cousin was home for this and I was at work. When I came back and turned on the TV, it didn't work. I checked the wires and the tech plugged the new box in wrong. He never even checked the box before leaving! Also, this new box is not only non-DVR, but it doesn't even have an HDMI input which has been the digital standard for years. I can only use the component cables which can't even transmit a true digital or HD signal.
Cyrille(Sun Oct 25 2009 08:34:15 GMT-0400 (EDT))>
Thank you for the information, Imp. Let me check your account first, for me to able to see the services.
Cyrille(Sun Oct 25 2009 08:34:20 GMT-0400 (EDT))>
One moment please
Cyrille(Sun Oct 25 2009 08:36:46 GMT-0400 (EDT))>
Imp, thank you for the patience in waiting, may I ask the last four digit of your SSN for me to be able to open your account please?
Imp_(Sun Oct 25 2009 08:37:18 GMT-0400 (EDT))>
2667
Cyrille(Sun Oct 25 2009 08:37:39 GMT-0400 (EDT))>
Thank you very much!
Cyrille(Sun Oct 25 2009 08:37:41 GMT-0400 (EDT))>
One moment please
Cyrille(Sun Oct 25 2009 08:38:21 GMT-0400 (EDT))>
Allow me to confirm the correct boxes with you, that should be one hd-dvr box and one dvr box for the other room, is this correct?
Imp_(Sun Oct 25 2009 08:39:07 GMT-0400 (EDT))>
If having the second box is going to cost me more, than no. The first woman I ever spoke with through left me with the impression that my package would get me two boxes.
Imp_(Sun Oct 25 2009 08:39:20 GMT-0400 (EDT))>
The one box that I do have should be an HD-DVR box.
Cyrille(Sun Oct 25 2009 08:40:55 GMT-0400 (EDT))>
I see, I apologize for that one, I can see here in your account that an HD-DVR box has been added and have install appointment today anytime between 11am to 2pm, are you aware of this one?
Imp_(Sun Oct 25 2009 08:41:25 GMT-0400 (EDT))>
Today is 10/25, your paperwork shows a tech coming on 10/24, right?
Cyrille(Sun Oct 25 2009 08:42:05 GMT-0400 (EDT))>
let me double check that one.
Cyrille(Sun Oct 25 2009 08:42:41 GMT-0400 (EDT))>
thank you for the correction, yes indeed that would suppose to be yesterday install for hd-dvr box, Imp.
Cyrille(Sun Oct 25 2009 08:42:58 GMT-0400 (EDT))>
Did the technician install it yesterday?
Imp_(Sun Oct 25 2009 08:43:18 GMT-0400 (EDT))>
He came yesterday and installed an HD box (non-DVR) and also installed it wrong. I tried to explain this earlier.
Imp_(Sun Oct 25 2009 08:43:53 GMT-0400 (EDT))>
Why would a tech leave a house before checking to see if the box worked?
Cyrille(Sun Oct 25 2009 08:44:25 GMT-0400 (EDT))>
I am sorry for that, the complain is noted in the account and informed my supervisor about it already.
Cyrille(Sun Oct 25 2009 08:44:45 GMT-0400 (EDT))>
Here is what we can do, Imp, since I can see here in your account that hd-dvr box has been added to the account with free installation charge.
Cyrille(Sun Oct 25 2009 08:44:53 GMT-0400 (EDT))>
I need to ask a little help from you
Cyrille(Sun Oct 25 2009 08:45:09 GMT-0400 (EDT))>
to please call our Comcast Office at 1-800-266-2278 and confirm the complain about the box installed.
Cyrille(Sun Oct 25 2009 08:46:01 GMT-0400 (EDT))>
Since, there would be no changes to be made in your account today since the box is already hd-dvr in the account and no dvr box in it the rate being added to the account is $9.99 per month for 6months
Cyrille(Sun Oct 25 2009 08:46:06 GMT-0400 (EDT))>
and $15.95 per thereafter
Imp_(Sun Oct 25 2009 08:46:30 GMT-0400 (EDT))>
Which is what i was paying before hand
Imp_(Sun Oct 25 2009 08:46:53 GMT-0400 (EDT))>
I need to call a phone number? Talking to you isn't the only thing I need to do?
Imp_(Sun Oct 25 2009 08:48:38 GMT-0400 (EDT))>
Just tell me when I can expect to have the service I'm paying for.
Cyrille(Sun Oct 25 2009 08:48:40 GMT-0400 (EDT))>
Chatting with me as a Sales Representative, the only thing we could do is to change the box in the account or give you another technician, however, as I can see here in your account, the box is already hd-dvr box
Cyrille(Sun Oct 25 2009 08:49:17 GMT-0400 (EDT))>
though I can give you another truck roll for a technician visit for your box to be changed.
Cyrille(Sun Oct 25 2009 08:49:37 GMT-0400 (EDT))>
One moment please, Imp, let me give you another truck roll for the box.
Imp_(Sun Oct 25 2009 08:49:56 GMT-0400 (EDT))>
Does the HD-DVR box have an HDMI port?
Cyrille(Sun Oct 25 2009 08:50:09 GMT-0400 (EDT))>
it does not have.
Cyrille(Sun Oct 25 2009 08:50:16 GMT-0400 (EDT))>
Comcast HD-DVR box does not have HDMI port
Imp_(Sun Oct 25 2009 08:51:00 GMT-0400 (EDT))>
So why did the tech leave me an HDMI cable on his last visit?
Imp_(Sun Oct 25 2009 08:51:16 GMT-0400 (EDT))>
Not only did he hook up the wrong box AND plug it in correctly, he also left me with an HDMI cable
Imp_(Sun Oct 25 2009 08:51:33 GMT-0400 (EDT))>
Why does the tech even have an HDMI cable if no Comcast boxes have that port?
Cyrille(Sun Oct 25 2009 08:52:22 GMT-0400 (EDT))>
Imp, please hold on, I am talking with a cable representative to assist you with this concern.
Cyrille(Sun Oct 25 2009 08:57:03 GMT-0400 (EDT))>
thank you for the patience in waiting, Imp, I truly appreaciate your patience with me today.
Cyrille(Sun Oct 25 2009 08:57:34 GMT-0400 (EDT))>
I have checked with our technical department, and what I can do to solved the concern is to give you a technician visit,
Cyrille(Sun Oct 25 2009 08:57:48 GMT-0400 (EDT))>
Let me get the schedule for you.
Cyrille(Sun Oct 25 2009 08:57:49 GMT-0400 (EDT))>
One moment please
Imp_(Sun Oct 25 2009 08:58:08 GMT-0400 (EDT))>
What will this technician visit accomplish?
Imp_(Sun Oct 25 2009 08:59:32 GMT-0400 (EDT))>
And can you confirm for me that no Comcast box has an HDMI port?
Cyrille(Sun Oct 25 2009 08:59:44 GMT-0400 (EDT))>
since you were saying that you only have the HD box and not the hd-dvr box, so therefore, the technician visit should bring an hd-dvr box and install the box for you and please let the technician not leave the house not until the service has been completely installed.
Imp_(Sun Oct 25 2009 09:00:44 GMT-0400 (EDT))>
I work and will not be the one home, but besides that point the technician shouldn't have to be told to make sure things work before leaving. That's insane.
Cyrille(Sun Oct 25 2009 09:01:19 GMT-0400 (EDT))>
I apologize for that, Imp, my bad, comcast box has hdmi port and the hdmi cable that you have needs to be connected to the tv and the set up box or the hd-dvr box.
Imp_(Sun Oct 25 2009 09:01:52 GMT-0400 (EDT))>
so the hd-dvr box does have an hdmi port
Cyrille(Sun Oct 25 2009 09:01:58 GMT-0400 (EDT))>
Actually, all comcast technicians have been informed about that, Imp and I have surely taking notes of what the technician did
Cyrille(Sun Oct 25 2009 09:02:53 GMT-0400 (EDT))>
yes that is correct the hd-dvr box has an hdmi port, Imp and that is confirmed by our cable department, thank you for correcting me.
Imp_(Sun Oct 25 2009 09:03:26 GMT-0400 (EDT))>
I also need a new cable modem. Mine disconnects constantly throughout the day and feels hot to the touch.
Cyrille(Sun Oct 25 2009 09:04:07 GMT-0400 (EDT))>
Sure, that is noted.
Cyrille(Sun Oct 25 2009 09:04:20 GMT-0400 (EDT))>
One moment please while I am checking on the date and time of the technician visit.
Cyrille(Sun Oct 25 2009 09:07:01 GMT-0400 (EDT))>
Thank you very much for the patience, Imp! I have here the available date and time of installation that the system generates, that would be on 10/26/2009 anytime between 11am to 2pm, would this work?
Cyrille(Sun Oct 25 2009 09:07:08 GMT-0400 (EDT))>
Order Confirmation Number : 1000397789592035
Cyrille(Sun Oct 25 2009 09:07:33 GMT-0400 (EDT))>
The technician should bring a new modem and a new hd-dvr box for free installation charge.
Imp_(Sun Oct 25 2009 09:08:05 GMT-0400 (EDT))>
That's fine.
Cyrille(Sun Oct 25 2009 09:08:18 GMT-0400 (EDT))>
To confirm with the request I made to your account regarding what the technician did to your services and for the change of cable modem and hd-dvr box, please do call our local office at 1-800-266-2278 as well, thank you very much.
Cyrille(Sun Oct 25 2009 09:08:31 GMT-0400 (EDT))>
Great! Thank you so much, Imp.
Cyrille(Sun Oct 25 2009 09:08:49 GMT-0400 (EDT))>
If you have any difficulties, please call 1-800-266-2278 (1-800-COMCAST) for assistance. The friendly representative will surely assist you.
Imp_(Sun Oct 25 2009 09:08:53 GMT-0400 (EDT))>
Can you remind me what my bill will be?
Cyrille(Sun Oct 25 2009 09:08:56 GMT-0400 (EDT))>
Is there anything else you would want me to assist you further today, Imp?
Cyrille(Sun Oct 25 2009 09:09:18 GMT-0400 (EDT))>
Yes one moment please
Cyrille(Sun Oct 25 2009 09:09:47 GMT-0400 (EDT))>
Monthly Bill : $105.96 (includes taxes) for 6month promotion.
Cyrille(Sun Oct 25 2009 09:10:09 GMT-0400 (EDT))>
Anything else I could assist you further?
Imp_(Sun Oct 25 2009 09:10:20 GMT-0400 (EDT))>
what does it go to after 6 months?
Cyrille(Sun Oct 25 2009 09:11:49 GMT-0400 (EDT))>
That would be more or less $164.79 estimate rate
Cyrille(Sun Oct 25 2009 09:11:55 GMT-0400 (EDT))>
since taxes is systems generated.
Cyrille(Sun Oct 25 2009 09:12:13 GMT-0400 (EDT))>
By the way, may I ask the primary and secondary number our technician can call before going to your place?
Cyrille(Sun Oct 25 2009 09:12:38 GMT-0400 (EDT))>
So that you may have instructions first before the technician go to your place.
Imp_(Sun Oct 25 2009 09:13:11 GMT-0400 (EDT))>
phone numbers
Cyrille(Sun Oct 25 2009 09:13:26 GMT-0400 (EDT))>
Thank you very much!
Cyrille(Sun Oct 25 2009 09:13:33 GMT-0400 (EDT))>
Anything else I could assist you further?
Imp_(Sun Oct 25 2009 09:14:01 GMT-0400 (EDT))>
I'm also confused as to why some on-demand shows (such as NBCs) I have to pay for. I've had on-demand with other service providers and never ran into this.
Cyrille(Sun Oct 25 2009 09:15:10 GMT-0400 (EDT))>
Let me asked our Cable department for that, one moment please
Cyrille(Sun Oct 25 2009 09:18:20 GMT-0400 (EDT))>
Imp, I have checked your channel line up, and I can see here that NBC channels are included in the package, therefore you should be able to view it without any cost, unless it is pay-per-view thing.
Imp_(Sun Oct 25 2009 09:19:08 GMT-0400 (EDT))>
When I try to watch an NBC on-demand show (any of their prime time series), it tries to charge me $0.99
analyst Cyrille has left room
Imp_(Sun Oct 25 2009 09:22:24 GMT-0400 (EDT))>
I've only had Comcast for about three days and all in all, things don't seem to be going so well
Jhon(Sun Oct 25 2009 09:22:39 GMT-0400 (EDT))>
I apologize for whatever inconvenience this has caused you but I’ll be more than glad to resolve this for you.
Jhon(Sun Oct 25 2009 09:22:51 GMT-0400 (EDT))>
Let me review your conversation.
Jhon(Sun Oct 25 2009 09:22:57 GMT-0400 (EDT))>
One moment please.
Jhon(Sun Oct 25 2009 09:25:30 GMT-0400 (EDT))>
I am seeing here that you wish to confirm is you will be charge if you will be watching the NBC on demand.
Jhon(Sun Oct 25 2009 09:25:35 GMT-0400 (EDT))>
Is this correct?
Imp_(Sun Oct 25 2009 09:26:22 GMT-0400 (EDT))>
Cryille told me it should be free, but on my set it tells me that I'm going to be charged. I want to know why there is this discrepancy.
Jhon(Sun Oct 25 2009 09:27:43 GMT-0400 (EDT))>
Are you accessing NBC on Demand on Channel 1, Imp?
Imp_(Sun Oct 25 2009 09:28:07 GMT-0400 (EDT))>
yes
Jhon(Sun Oct 25 2009 09:28:31 GMT-0400 (EDT))>
Thank you very much for confirming that.
Jhon(Sun Oct 25 2009 09:28:35 GMT-0400 (EDT))>
Let me check that one.
Jhon(Sun Oct 25 2009 09:31:36 GMT-0400 (EDT))>
I may need a little more time as I am checking the best way we can resolve your issue for today. Please continue to hold for another 2 minutes. Thank you.
Jhon(Sun Oct 25 2009 09:31:55 GMT-0400 (EDT))>
Imp, please be advised that 95% of our shows on demand are free.
Jhon(Sun Oct 25 2009 09:32:36 GMT-0400 (EDT))>
In some cases, we may be charging you for some shows on Demand ranging from $0.99 to $4.49 depending on ratings and genre.
Imp_(Sun Oct 25 2009 09:33:08 GMT-0400 (EDT))>
I'm just surprised that a) with past providers NBC's content has been free and that b) Cyrille said NBC should be free
Imp_(Sun Oct 25 2009 09:33:20 GMT-0400 (EDT))>
so should NBC on demand be free or not?
Jhon(Sun Oct 25 2009 09:35:21 GMT-0400 (EDT))>
I am seeing here that we may charge NBC on demand at $0.99, however, if you watch the said shows on WTVJ (NBC) Channel 6, that should be free of charge.
Imp_(Sun Oct 25 2009 09:36:09 GMT-0400 (EDT))>
You may? I'm confused as to why you can't tell me you do or you don't. Cryille was able to.
Jhon(Sun Oct 25 2009 09:37:20 GMT-0400 (EDT))>
We do apologize for the little confusion, Imp. I am using the
Jhon(Sun Oct 25 2009 09:37:52 GMT-0400 (EDT))>
We do apologize for the little confusion, Imp. I am using the "may" as a respect statement.
Jhon(Sun Oct 25 2009 09:38:17 GMT-0400 (EDT))>
That is depending on market, Imp.
Imp_(Sun Oct 25 2009 09:39:05 GMT-0400 (EDT))>
So Cryille is just another Comcast employee I've talked to who has given me wrong information?
Jhon(Sun Oct 25 2009 09:39:08 GMT-0400 (EDT))>
In your area, since your remote ask you that there is charge of $0.99 upon viewing the shows, then I believe there is a free for that.
Imp_(Sun Oct 25 2009 09:39:31 GMT-0400 (EDT))>
I have to say, these past three days with Comcast have been far from enjoyable.
Jhon(Sun Oct 25 2009 09:39:52 GMT-0400 (EDT))>
No, Imp. I believe that Cryille perhaps diagnosed the issue incorrectly.
Jhon(Sun Oct 25 2009 09:40:25 GMT-0400 (EDT))>
No worries, I am working here in this company for more than 5 years now, so I can tell you what's going on with the package.
Imp_(Sun Oct 25 2009 09:40:50 GMT-0400 (EDT))>
Since singing up with Comcast I have been told I was getting something in a package which I did no get, told that I would be given the right equipment and I wasn't, had a tech improperly install a box and leave without checking it, and now I'
Imp_(Sun Oct 25 2009 09:40:56 GMT-0400 (EDT))>
m dealing with this
Imp_(Sun Oct 25 2009 09:41:10 GMT-0400 (EDT))>
This is getting ridiculous.
Jhon(Sun Oct 25 2009 09:41:18 GMT-0400 (EDT))>
To straightens things up, there is a charge of $0.99 if you want to view the NBC on Demand on Channel 1.
Jhon(Sun Oct 25 2009 09:41:35 GMT-0400 (EDT))>
If you are viewing it on the regular channel, 6, there is no charge for that.
So do I have shitty luck and I'm blowing things out of proportion, or is Comcast really this terrible and I should find a new provider?
Voice actor for hire. My time is free if your project is!
Improvolone on
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Definitely call the local office. That's how it is with pretty much anything, unfortunately.
I haven't found a sensible answer about the NBC on demand thing either. I just figured NBC were being dicks, but if they do on demand for free on other service providers, it suggests it's Comcast being dicks.
I'll call the local number when I have an hour to kill...
Apparently it works better than their phone support.
I KISS YOU!
It also seems to be correlated with competition. We've got 2 other providers here, and probably aren't too far off from getting Wi-Max (Clear in Atlanta).
"Was cursing, in broken english at his team, and at our team. made fun of dead family members and mentioned he had sex with a dog."
"Hope he dies tbh but a ban would do."
Just about 10 miles away from the nearest availability.. so maybe it'll show up soonish.
No U-verse for my residence. I wonder if thats because it's an apartment building. Goddamn it. I'll give that twitter feed a shot.
I'm currently on U-verse for everything right now and will be changing my cable service to Direct TV and my internet back to Comcast. Because U-Verse is actually more expensive for me in my area compared to counter parts. And I'm getting charged $7 per box with AT&T for as long as I have the service. Where as with DirectTV I get free boxes up front depending on the package and then I own them as well as being able to just buy more from BestBuy or else where.
Really, a computer virus? One that hit all of our computers at the exact same time despite our firewalls, and even the laptops which were turned off for most of the year? And how do you explain us not getting our cable tv anymore?
They sent a tech two or three days later. Turns out the last tech had come to our building to do some work and accidentally unplugged ours instead of our neighbor's. Took him 5 seconds to get it working again.
So yeah, I'd say switch to another service.
Their TV service, though, is not so hot. The HD channel lineup is lackluster, and OnDemand HDTV programming is a joke. When I first added HD service about 1.5 years ago, they didn't even offer Discovery HD. Compression can be horrendous at times. Unfortunately, I don't have another option being in a condo building, unless I go around and get everyone to agree to buy in to FIOS so that Verizon will hook us up.
On the plus side, I have a second TV with a digital tuner that picks up most of the SD digital channels offered through Comcast, so I don't have to pay for a second box.
NintendoID: Nailbunny 3DS: 3909-8796-4685
Time to install Tomato which, well, I probably should have done when I first got it... but still!
and terrible cable.
I just switched to FIOS the other day.
Did some speedtests on my main computer the other day after the install, and was getting shitty speeds, worse than my DSL I had right after it came out.
Then I realized that I hadn't restarted that computer at all after switching over the internet.
Rebooted it and blammo, 23 Mb/sec. My upload is around 12, which is also ridiculous.
Beyond that, If they over charge you for something that is their mistake, they expect you to pay the bill anyways, and they will credit you later. I was charged 4 times my regular bill one month. They said that the charges were in place, mistake or not, were corrected for the future, but to "go ahead and just pay it" and the extra money would pay for services in the future.
I am surprised you got anyone to say a price in the chat. I had to pull teeth to get a rep to outline what I was charged, what I should be charged, and what I was going to be charged, because she would use generalities when speaking so she didnt have to be accountable for hard numbers in writing. If I ask a representative how much my regular cable internet and basic cable tv should cost me a month, it shouldn't be an issue to tell me.
I am not surprised at the tech's work to be honest. Was he from a 3rd party? He probably left the cables because it was on the manifest, or it was requested, and he didnt think about the differences in boxes from provider a/b/c that you couldnt even use them. Not that its an excuse.