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Trenches comic: Thursday Sept. 22, 2011
Bogey
I'm back, baby!Santa Monica, CAModerator mod
I'm back, baby!Santa Monica, CAModerator mod
A Few Customer Care Stories!
09/22/2011 - Anonymous
I thought you might enjoy these.
Scenario 1:
Caller: Hi, I’m having some problems with my hard drive.
Me: Could you be more specific?
Caller: Well the screen is blue with a bunch of gibberish on it so I think the hard drive is broken.
Me: Let’s just start with a quick reboot of your computer. Could you please power it off and then on again?
Caller: [about 4 seconds later] - The blue screen is still there.
Me: That was pretty quick for a reboot, can you describe what you are doing?
Caller: I’m pushing the power button.
Me: Can you make sure to hold it down for about 5 seconds?
Caller: [about 6 seconds later] The blue screen is STILL there!
Me: Are you just turning the monitor on and off?
Caller: Yes. Did you want me to try pushing the power button on the hard drive?
Me: ...
Scenario 2:
A remote call center agent (they work from home, and we would service their equipment as well) shows up with a box of equipment. She hands it to me and says:
Agent: This is broken. There’s a noise in the headset that I can’t hear that’s making me crazy!
Me: (stiffling laughter) I’m sorry, could you repeat that?
Agent: (getting angry) It’s not funny! There is a NOISE in my HEADSET that I CAN’T HEAR that’s driving me CRAZY!
Me: Um. OK. I’ll see what I can do I guess.
I took the box of equipment to the back room, re-arranged it, and gave it back to her. I guess that fixed everything because we never heard from her again.
Bogey on
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Funny comic though, every job should decide who to fire that way.
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Obviously, they decided to bait the discussion about the protagonists true intentions and feelings, and whether or not he is a self-serving dickhead.
Well played, well...played.
This is exactly why I laughed at this comic, I didn't see that coming.
This is kind of the point at the moment. Isaac is trying to balance his want to do the right thing with his absolute need for a job. He knows he shouldn't get someone fired to get what he wants but he really needs that job so he's going along with Lima Bean Boss' crazy whirlwind and trying seek the path of least personal guilt that also leads to employment.
That's my reading anyway.
Yeah, I guess their supposed stockpile of game testing stories wasn't so big after all.
and the Gord was disappointed in the foolish customers.
It's a comic. Like with jokes.
Or maybe they decided to go with something different?
Just curious, do you serve some purpose around here beyond whining about every Trenches strip that comes out?
Because if so, I would just be ecstatic to hear all about it.
Since we'll probably never know anything about John, I've decided that John works hard every day to make money to care for his sick, elderly mother. She's going to pass away without the care and medicine his job provides him with the means to get for her. And one guy with a fancy car and an LBB with a bad dart toss sends poor John's mom to the grave.
R.I.P. Mother John.
I actually liked today's comic (a good portion of that is the feeling that I'm being heard, as you pointed out), and hope this post gets put up considering I've been jailed for "going off topic" on Tuesday.
Just curious, what purpose is there to serve, if any, on an online forum? What purpose do you serve? Is it to point out other peoples purposes on here? Is it one that I could possibly serve too? Let's be honest, none of us are doing anyone any good on here. Did I like todays comic? Yes, I believe it's beginning to pick up, but something about that last panel is rubbing me the wrong way. Sure, I could've just kept that to myself, no one needs to hear my opinion, or yours, but I felt like typing it in here, for all to see, in case someone felt the same way. Which I'm sure someone does. Am I a terrible person for that? Absolutely. Apparently.
But, hey, just disregard any future thing I write. It is actually not that hard.
Just think of how John's now ex-coworkers are going to react to the new guy who basically forced their boss to fire one of them just so he could work there... yeah, that's the kind of guy nobody's going
a fictional character is acting in an exaggerated and unrealistic, yet internally consistent manner for comic and dramatic effect?
I think I saw that in a play once.
Also, that last panel hand. That fucking hand.
So what's the division of labor on Trenches? Do Mike and Scott both draw it, trading off panels or something?
Google +
scott draws it but mike helps design the characters
http://www.audioentropy.com/
Well, I think the issue is there is a history of people who join for the sole purpose of criticizing the comic/community, which is basically textbook trolling and, thus against the rules. People express negative reactions to the comics and such all the time, but they contribute to forum community in positive ways as well, so that's cool. Not everybody can like everything.