So last night I went down to my parents' place to pick up my son (they baby sit a couple times a week). While I'm down there my dad starts complaining that they can't get a solid internet connection. They're using Verizon DSL through a wireless router to their new Mac Book. This is the first time they've had internet in the house and the first new computer they've had since a Compaq 386. So I'd really like to avoid them having to deal with any unpleasantness like this.
Does anyone know if there's anything they can do? Or at least any troubleshooting steps I can have them do? Sorry I don't have more details.