A couple of years ago I went down to our local Harvey Norman to take advantage of the boxing day sales and pick up a new telly. I managed to get the attention of one of the sales staff and let her know I interested in their clearance stock but requested that they plug in a blu-ray player so I could get a better idea of the picture quality as they were all plugged in to the same composite feed and looked a bit shit. She was kind enough to oblige but and pulled out a player and cable they kept lying around for this very purpose. As she was setting up the first TV she warned me that because the HDMI cable she was using was a bit cheap the picture wasn't going to show the full 1080p resolution.
me: ...pardon?
her: Well, because this HDMI cable isn't very good you aren't going to get the same picture quality as you would with a Monster Cable.
Ah, the upsell.
me: Not quite, HDMI refers to a standard and if the cable you have isn't capable of performing at 1080p it isn't actually a HDMI cable. Older of HDMI cables may not be able to play 3D but they'll most assuredly give you full resolution.
her: No, I just had training with the Monster Cable rep, I know what HDMI is and if you don't spend at least $150 on a HDMI cable you may as well not be watching a blu-ray.
me: (What the fuck?) I'm sorry but that's just not right. He's been telling you porkies to get you to sell needlessly expensive cable to people who don't know any better. You're going to get the same picture with a $150 as a $3 cable or you aren't going to get a picture at all.
At this point she implied that I was a big fat liar liar pants on fire, I tried to tell her that I had no reason to lie about this but she got pretty mad, madder than I've ever seen a sales person while they were talking to a customer. We kept at it for a few more minutes and I tried to bring up the specs on the standard on my mobile so she could see exactly what I meant but she was pretty pissed and I couldn't be bothered any more, I suspect she was thinking of the commission they make on the snake oil extras more than anything else (Good Harvey Norman staff can make fat stacks on their comission alone).
I'm ashamed to say I did not take the high road. I deliberately wasted her time by getting her to demo nearly every TV in the store for me after I'd decided which one I wanted then I went to a different salesperson and got them to write up the sale. It was super childish and I wish I'd handled it better but I was pretty angry myself at that point, both at being called a liar and the fact that they were using these shitty tactics to dupe people who aren't familiar with the technology.
That is a case where I would write an email to the store manager detailing how their sales staff tried to sell you snake oil and then insulted you when you pointed out that the snake oil is in fact snake oil.
I'd love to but there's no point, Harvey Norman staff are rewarded for selling this stuff through store policies. I could have complained about the rudeness but it's not worth getting someone fired over and I used to work retail in an electronics/hifi store that had monster cable stocked for audio, so I know the exact sort of bullshit that she'd been told I was just lucky enough to know better so I was able to deflect it.
That store sounds horrible. Why can't they just offer the unbeatable value of a critically acclaimed two year electronic device protection plan instead of those bullshit cables? That's what we do.
I will often go out of my way to let customers know how cheaply they can get perfectly fine cables and adapters online. That is unless the customer is being a time-wasting pain in my ass, then they can pay the overhead markup all they like.
That store sounds horrible. Why can't they just offer the unbeatable value of a critically acclaimed two year electronic device protection plan instead of those bullshit cables? That's what we do.
I will often go out of my way to let customers know how cheaply they can get perfectly fine cables and adapters online. That is unless the customer is being a time-wasting pain in my ass, then they can pay the overhead markup all they like.
It is horrible, the guy owns/runs it is a scumbag and the staff will never (with a few exceptions, there are good people working there, I've met them, they're just incredibly rare) do something cool like you do because they stand to make extra money from commissions.
I mean Gerry Harvey isn't a scumbag on the same level as Gina Rinehart but he has tried to influence legislation in a bad way so fuck him.
I've only had to call the cops on a customer once. He threatened us several times, including warning us that he had something on him that, when he showed it to us, would make us do whatever he asked. That sounds dirtier than it does dangerous, but this is Texas, so the other employees and I had fairly good reason to be worried. He also threatened to come behind the counter and take his money back. One employee snuck away and called the cops, and he finally left when they showed up. I was not incredibly worried, though, because I was lucky enough to be working that night with a 6'3" former prison guard who had probably a foot and a hundred pounds on this guy, and was looming over him the entire time. He also talked to the cops after.
The customer's complaint, by the way?
He broke his DVD player, so he wanted his money back. Not for the DVD player, which we had nothing to do with, but for the movies he'd rented from us that he couldn't watch.
He had spent about $8 here.
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SheriResident FlufferMy Living RoomRegistered Userregular
when I worked at Futureshop they suddenly cut my hours down to two shifts a week
asked my manager why and he wouldn't give me a straight answer and when i probed him further (because hey if you're gonna do that i need to find a second job asap) he told me "you're digging your own hole" and tore the schedule off the wall and scratched my shifts off and said "goodbye"
so I talked him into giving me my two shifts back and pounded pavement the next day, found a new job, wrote my immediate resignation on receipt paper and took it to him
with my iphone recorder running so that he could see me record the conversation
go to say my goodbyes to everyone and he comes up and says he's escorting me out of the store for recording the conversation to which I replied "oh i just wanted audio to go with the video i have from the other day in the copy room"
and he was like "uh what"
and i was like "YUP HR IS PROBABLY GONNA HAVE A FIELD DAY"
and he said "can we talk about this"
and I yelled "nope!" as i flipped him off and drove away in my car
and that's why i'm not allowed in futureshops in calgary anymore
I remember a time maybe... three years ago? We heard a report of a opening cds in the middle of the media aisle to gut them, and put the cases back. We got that from time to time, people actually get really good in cutting juuuust enough of the plastic off to be able to pop a jewel case open and leave most of the plastic intact to make it look legit until someone comes to farm the aisle. Anyways, we get the word and our asset protection guy starts walking over. I can see this happening, but as soon as AP gets to the row, he kind of glances and then walks, briskly I might add, over to my desk area in cameras. I see him calling 911 and I'm kinda confused, but it was what it was. As he's waiting, he says over the headset "please do not engage the shoplifter in the CD aisle, we have authorities on the way, if he tries to leave, do not stop him.".
Thankfully the guy was a doofus and stuck around until the cops showed up. He admitted to it pretty fast and they took him away. I ask my AP guy later what freaked him out so bad.
"The guy had a knife."
Me: Yeah I kinda figured.
"No... I mean a KNIFE.". He pulls a Crocodile Dundee and stretched his hands out at least 10 inches. "It was some kind of bowie knife with some weird curve and stuff."
Long story short some dude decided to try and shoplift us with his Hot Topic sacrificial dagger.
So what exactly do you want to happen? Do you want the shoe store you did not buy anything from (you, after all, did not in fact buy the boots) to allow you to return to not buy anything? Do you want the girls who hurt your feelings to get fired? Do you want someone in the company who was not there and in fact has never met those girls to call you and give an insincere rote apology? Free swag? What are you after here?
I don't like this post. I think it's entirely reasonable to get angry and upset over basically being accused of being a criminal and banned from a store when you did nothing wrong. This seems likea "blame the victim" kind of thing.
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KwoaruConfident SmirkFlawless Golden PecsRegistered Userregular
I once was in a super market, the kind that have the bakeries that make cakes?
I saw a woman come in with 1/3rd of a cake, she had eaten the rest. She came back to the bakery and said the cake was terrible and that she demanded a new cake to replace this awful thing she was given that she somehow managed to eat the majority of.
Manager was there and you could see the look of defeat on his face, He just sighed and asked her what she wanted to replace it.
I kid you not, she replied " I want another one like this one, it was delicious! "
I asked him why he didn't argue with it, he just shrugged his shoulders and said "Store Policy"
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Tommy2Handswhat is this where am iRegistered Userregular
Brovid Hasselsmof[Growling historic on the fury road]Registered Userregular
We had a customer recently demand a replacement pizza because he'd asked for the first with no tomato, they'd fucked up, and it had caused him to have an anaphylactic reaction.
One of my favorite retail stories of recent years happened when I was a customer.
A little over a year ago, I woke up with a bit of a hangover on a Sunday morning so I decided to hit up the local CVS and score some powdered Gatorade and sweat it out by tackling some yardwork. The young lady behind the counter was just the tiniest little thing, red nosed and barely able to breathe, some sort of summer cold had hit her hard. As events would have it, there had been no one to cover her shift and she was having to work while sick.
I made my purchase, got out to my car and stopped; for some reason, I decided to be a not-bastard and walked back inside.
"Oh, did you forget something, sir?"
"Yeah, sure did, I'll be just a second."
So, I brought back this:
a couple of these:
and this:
She rang them up and said, "Wow, this looks like it would be pretty good for a cold."
"Well, why don't you find out?"
And then I slid the bag over the counter to her. The look on her face was worth the-less-than-twenty-bucks; in fact, it was worth a lot more in my estimation.
"But ... but ... why?"
"Miss, I started in the service industry in 1994; I'm willing to bet that was before you were born (she nods). In all that time, I've had to work sick, tired and injured while very few people showed me an ounce of kindness. Today, it's your shift and I don't want you feeling as bad as I have in the past."
"I don't think I can accept gifts! I have to get my manager! Please wait here, sir!"
She tears ass to get her boss and comes back explaining the whole story and her boss is looking at her with the most amused smile while she wraps up her recap with, " ... and I know for a fact that Jessica is still drunk and in bed because she wanted me to come out last night but I couldn't because I'm sick and then there's this guy who is the nicest human being I've ever met and I'm gonna start crying and I'll look even uglier than I do right now!"
Her boss gets her to calm down, go take a break and take some medicine and drink her orange juice; she thanks me with something resembling human sounds, but it's very rapid and hard to understand because she keeps covering her face. She heads off and her boss takes over the register; he looks at me with a genuine smile of appreciation.
"You beat me to it; she has about an hour left to her shift and I was gonna hand her a bag of pretty much what you gave her as she left. Good one, man."
"Sorry to steal your thunder."
"Nah, my thunder is gonna be chewing out the lazy girl who wouldn't cover for her sick friend."
Darth Waiter on
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Dyshow am I even using this gunRegistered Userregular
Darth Waiter, you are good people.
Goddamn.
+15
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Brovid Hasselsmof[Growling historic on the fury road]Registered Userregular
Starting to think DeeDub isn't actually real, but is in fact a character from one of the stories my mother used to tell me as a child.
+10
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Tommy2Handswhat is this where am iRegistered Userregular
Woow how nice you're so kind and generous Darth Waiter-sama
Raijin QuickfootI'm your Huckleberry YOU'RE NO DAISYRegistered User, ClubPAregular
Tommy's avatar reminded me that I'm getting my ass handed to me at chapter 13 of Hotline: Miami
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Metzger MeisterIt Gets Worsebefore it gets any better.Registered Userregular
This guy tried to return an ipad at the mobile electonics store I worked at, that had been purchased like two months prior, during Black Friday.
A grown man yelled expletives at a fresh-faced young clerk. Bellowed until red in the face. I told him to have a nice day and then had the saddest cigarette break.
Posts
be very fucking afraid
I'd love to but there's no point, Harvey Norman staff are rewarded for selling this stuff through store policies. I could have complained about the rudeness but it's not worth getting someone fired over and I used to work retail in an electronics/hifi store that had monster cable stocked for audio, so I know the exact sort of bullshit that she'd been told I was just lucky enough to know better so I was able to deflect it.
@rfilyaw caught on camera??
I will often go out of my way to let customers know how cheaply they can get perfectly fine cables and adapters online. That is unless the customer is being a time-wasting pain in my ass, then they can pay the overhead markup all they like.
It is horrible, the guy owns/runs it is a scumbag and the staff will never (with a few exceptions, there are good people working there, I've met them, they're just incredibly rare) do something cool like you do because they stand to make extra money from commissions.
I mean Gerry Harvey isn't a scumbag on the same level as Gina Rinehart but he has tried to influence legislation in a bad way so fuck him.
Aspergians don't get angry... they get even.
STEAM
Yoooouuu have never seen me play video games. :bz
The customer's complaint, by the way?
He broke his DVD player, so he wanted his money back. Not for the DVD player, which we had nothing to do with, but for the movies he'd rented from us that he couldn't watch.
He had spent about $8 here.
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
Haha ohhh boyyyy.
That's when I would have just walked away.
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asked my manager why and he wouldn't give me a straight answer and when i probed him further (because hey if you're gonna do that i need to find a second job asap) he told me "you're digging your own hole" and tore the schedule off the wall and scratched my shifts off and said "goodbye"
so I talked him into giving me my two shifts back and pounded pavement the next day, found a new job, wrote my immediate resignation on receipt paper and took it to him
with my iphone recorder running so that he could see me record the conversation
go to say my goodbyes to everyone and he comes up and says he's escorting me out of the store for recording the conversation to which I replied "oh i just wanted audio to go with the video i have from the other day in the copy room"
and he was like "uh what"
and i was like "YUP HR IS PROBABLY GONNA HAVE A FIELD DAY"
and he said "can we talk about this"
and I yelled "nope!" as i flipped him off and drove away in my car
and that's why i'm not allowed in futureshops in calgary anymore
Just one of the (very few) perks of working in the back room unloading trucks
I only hang out with people rated triple cray or better, never less
one time a customer threw a DVD case at her head because she called him out on being racist
Thankfully the guy was a doofus and stuck around until the cops showed up. He admitted to it pretty fast and they took him away. I ask my AP guy later what freaked him out so bad.
"The guy had a knife."
Me: Yeah I kinda figured.
"No... I mean a KNIFE.". He pulls a Crocodile Dundee and stretched his hands out at least 10 inches. "It was some kind of bowie knife with some weird curve and stuff."
Long story short some dude decided to try and shoplift us with his Hot Topic sacrificial dagger.
Steam Live: Azraith PSN: AzraithDeMitri
Hot Topic
I don't like this post. I think it's entirely reasonable to get angry and upset over basically being accused of being a criminal and banned from a store when you did nothing wrong. This seems likea "blame the victim" kind of thing.
lol pretending like you didn't love that joke
I saw a woman come in with 1/3rd of a cake, she had eaten the rest. She came back to the bakery and said the cake was terrible and that she demanded a new cake to replace this awful thing she was given that she somehow managed to eat the majority of.
Manager was there and you could see the look of defeat on his face, He just sighed and asked her what she wanted to replace it.
I kid you not, she replied " I want another one like this one, it was delicious! "
I asked him why he didn't argue with it, he just shrugged his shoulders and said "Store Policy"
manager was a feeder
The bloody cheek of some people.
A little over a year ago, I woke up with a bit of a hangover on a Sunday morning so I decided to hit up the local CVS and score some powdered Gatorade and sweat it out by tackling some yardwork. The young lady behind the counter was just the tiniest little thing, red nosed and barely able to breathe, some sort of summer cold had hit her hard. As events would have it, there had been no one to cover her shift and she was having to work while sick.
I made my purchase, got out to my car and stopped; for some reason, I decided to be a not-bastard and walked back inside.
"Oh, did you forget something, sir?"
"Yeah, sure did, I'll be just a second."
So, I brought back this:
a couple of these:
and this:
She rang them up and said, "Wow, this looks like it would be pretty good for a cold."
"Well, why don't you find out?"
And then I slid the bag over the counter to her. The look on her face was worth the-less-than-twenty-bucks; in fact, it was worth a lot more in my estimation.
"But ... but ... why?"
"Miss, I started in the service industry in 1994; I'm willing to bet that was before you were born (she nods). In all that time, I've had to work sick, tired and injured while very few people showed me an ounce of kindness. Today, it's your shift and I don't want you feeling as bad as I have in the past."
"I don't think I can accept gifts! I have to get my manager! Please wait here, sir!"
She tears ass to get her boss and comes back explaining the whole story and her boss is looking at her with the most amused smile while she wraps up her recap with, " ... and I know for a fact that Jessica is still drunk and in bed because she wanted me to come out last night but I couldn't because I'm sick and then there's this guy who is the nicest human being I've ever met and I'm gonna start crying and I'll look even uglier than I do right now!"
Her boss gets her to calm down, go take a break and take some medicine and drink her orange juice; she thanks me with something resembling human sounds, but it's very rapid and hard to understand because she keeps covering her face. She heads off and her boss takes over the register; he looks at me with a genuine smile of appreciation.
"You beat me to it; she has about an hour left to her shift and I was gonna hand her a bag of pretty much what you gave her as she left. Good one, man."
"Sorry to steal your thunder."
"Nah, my thunder is gonna be chewing out the lazy girl who wouldn't cover for her sick friend."
Goddamn.
This is up to interpretation. According to any number of my ex-girlfriends, I am something else entirely.
It greatly depends upon the lady who's opinion you ask.
Hiya, what's good
Sheri Baldwin Photography | Facebook | Twitter | Etsy Shop | BUY ME STUFF (updated for 2014!)
Nothin much
Im still posting stupid shit so not much is new
A grown man yelled expletives at a fresh-faced young clerk. Bellowed until red in the face. I told him to have a nice day and then had the saddest cigarette break.