I've been a verizon customer since I was 18, I'm now currently 30. I originally had an unlimited data plan for about $20 a month and I've had that ever since. I've mostly bought my phones outright, but today I received a too-good-to-be-true deal from Best Buy-they were offering me an LG G3 for $80 on 2 year contract upgrade. Now to be honest, I've been out of contract for 6+ years now. So, I went through their online process making sure that at every step of the way my plan stayed the same, and even making sure that in the agreement I "signed" there were no changes to my data plan. At the end of it I accepted, received confirmation and even an e-mail that explicitly states "Verizon Wireless Keep Existing Plan, No change."
Come to find out...it did change. My nightly podcasts started downloading and I ended up with a "data usage alert," seeing as how I've never received one of these I was shocked. I log into my account to see I'm knocked down to a 500mb plan so I call in-they say that through the online process it alerted me three times with clicks that my data was going to change despite never seeing this, and the agreement not saying this and having an email that states the exact opposite. With an hour of trying to tell the Verizon rep this he upped me to 6gb for "no charge" despite having unlimited at that price and saying there was nothing more he could do but that his supervisor would call me tomorrow. He basically stated "tough shit" and said I could either keep the phone and new service or take it back to get back on my old contract, but I have a huge problem with that seeing as how there was nothing I signed that stated my plan would change.
So, in summation, is there absolutely anything at all I can do? I doubt it, American cell carriers are the pits.