So it's the same old nightmare scenario. I made the fatal mistake of saying to a technologically illiterate family friend "Sure I'll take a quick look at your laptop!" and now they expect miracles while giving me next to no information ("It's slow" is the most technical explanation I'll get). As for how technologically illiterate, all she does on the thing is browse the web, email, and play Mafia Wars. Which resulted in this frigging surreal conversation.
"Hey, what's this Google Chrome? I heard about it a while ago."
"It's a web browser."
"...What's a web browser?"
"...Uhh, it's the thing you browse the net with. The thing you play Mafia Wars on."
"Oh fuck my life..."
Either way, after numerous looks, I'm of the mind to just nuke the thing and start fresh. There's next to no data on the thing worth backing up either. The laptop has the sticker with the product key on it, Windows 7 premium Home edition. My plan is to just burn a disc of W7 and go from there. In doing some quick googling though, I found you can run into issues if it's an OEM version, which my luck it probably is. And all manner of discussion ranging from "It won't work/you need the manufacturer's disc" to "No problem at all.". I found MS's own site for the disc iso, but it wants the product key first, which I don't have but can easily call and ask her to read off for me.
I'm just wondering what my options and potential hurdles are here. To sum up, all I have access to is the laptop itself and the ol' windows sticker on it. It probably has a recovery partition, but since that shit usually reinstalls a bunch of bloatware too, I'd sooner just bypass that and go completely fresh. Will I have a problem regarding product keys and OEM, do I need a special version of W7, or will it all go smoothly.
Worst case "Fuck THIS!" scenario, the machine gets turfed and I just buy her a damn tablet and be done with it. Which she's pretty receptive to, this laptop is pretty darn big and she's not a fan of lugging it around. Especially since it's literally just an internet looking machine. Thing is, it's a pretty decent laptop though. Specs wise, it shouldn't be this ungodly slow and cumbersome. It shouldn't be unsalvageable. But I am limited in what I have available and my own limited knowledge.
Anybody got any advice or suggestions?
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