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Dust in your PS3? Thats a voiding!

Gnomeland SecurityGnomeland Security Registered User regular
edited November 2007 in Moe's Stupid Technology Tavern
http://consumerist.com/consumer/sony/dust-voids-ps3-warranty-321226.php?from=)rom=

Gnomeland Security on

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    taliosfalcontaliosfalcon Registered User regular
    edited November 2007
    lolsony?

    taliosfalcon on
    steam xbox - adeptpenguin
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    BarrakkethBarrakketh Registered User regular
    edited November 2007
    taliosfalcon wrote: »
    lolsony?

    There was a followup to that story.
    A Sony CSR admitted to reader Ive that dust should not void a Playstation 3's warranty. Transcript and audio, after the jump.
    Ive: I'm calling just to pretty much clarify the PS3's warranty, if there's any clause in the warranty that makes it so that if the PS3 is too dusty that the warranty is void.

    CSR: No.

    Ive: No?

    CSR: No. The only way that it, um, voided is if it was neglected, um, abused, dropped or anything like, modificated like if you opened it up, modification, if you didn't have your receipt, um, any power failures like mother nature or anything like that then that actually does void the warranty. Other than that any defective PS3s or anything like that is still, um, still under the warranty.

    Ive spoke to several CSRs, each of whom took a similar position until they read the account notes. Apparently, a tech determined that the fearsome dust constituted neglect and presented a threat to his health.

    To his credit, the CSR handled a ridiculous situation fairly well.

    Barrakketh on
    Rollers are red, chargers are blue....omae wa mou shindeiru
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    X3x3nonX3x3non Registered User regular
    edited November 2007
    I love how uncooperative the head honcho was

    "You will have to subpoena the pictures out of us, because we won't let you see the evidence."

    What a load of shit.

    X3x3non on
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    tbloxhamtbloxham Registered User regular
    edited November 2007
    Couldnt you just send them a letter asking to clarify if a system which is dusty will not be repaired by Sony. Once someone writes back saying "Dusty systems don't void warrantees" then you can get your system repaired, since the written testimony is superior to anything else you might hear.

    tbloxham on
    "That is cool" - Abraham Lincoln
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