Problems with orders from Devolver's Merch booth?
I know it's a little late to be posting in here but I had to give Devolver time to try and sort this out. I ordered a copy of the Hotline Miami 1 Vinyl from the Devolver merch booth while at PAX. I got a Square receipt in my inbox and we were told they'd ship soon after the show. I never received anything else regarding it or any sort of tracking number.
It's been over a month since the show now and still nothing despite daily mail checks. I've emailed both Devolver's digital and physical customer service emails without response. I really don't know what to do now other than request a chargeback on my card which I'd hate to do but I'm being left without any other options. The only other thing I can think of is trying to get in touch with them via an official Facebook (if there is one, there wasn't an official subreddit I could find) and that seems like a terrible route to have to go.
Has anyone else had problems receiving something they ordered (not purchased outright) at the show from the Devolver booth? Has anyone who ordered the HM1 vinyl actually received it yet? And does anyone know how to get in touch with some customer service since they apparently don't check the emails posted on their website?